Massive shop, great online shop, and friendly and helpful assistance. Only bike shop I could find that does full home delivery in the Netherlands for a new gravel bike - very happy overall. Prices a... See more
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We received our new Cortina which is an excellent bike, unfortuantley the front lamp did not work when first needed in the dark nights. i contacted 12GO Biking and within 24 hours they had disptached... See more
Good selection of bikes to choose from. I enjoyed the test track. Support staff really helpful during fitment and assembly of the bike after purchasing. One or two technical issues which were re... See more
Our experience was fabulous, but rather unbelievable upon arrival at the location. The atmosphere, electric bicycles, its staff, the amount of vehicles and people. Upon entering, wow, Disneyland! The... See more
Company details
Written by the company
In 2002 werd 12GO Biking door twee studievrienden ingeschreven bij de Kamer van Koophandel. Sindsdien is het hard gegaan. Inmiddels hebben we al meer dan 100.000 klanten geholpen met het uitkiezen van een nieuwe fiets en zijn we de grootste fietsenwinkel van Nederland. 12GO Biking wordt bovendien door klanten beoordeeld met een 9! Op de Trustpilot-pagina kun je lezen dat bijna elke klant een tevreden klant is. Mocht er toch iets mis zijn gegaan, lossen we dat altijd op met de klant. We zijn niet alleen groot omdat klanten tevreden zijn, maar klanten zijn ook tevreden omdat we groot zijn. Omdat we fietsen en accessoires groot inkopen kunnen we scherpe prijzen hanteren. Dankzij onze enorme voorraad van zo’n 8.000 fietsen in alle soorten en maten hebben we bovendien altijd de ideale fiets voor jou en kun je hem ook nog eens gelijk meenemen! Elektrische fietsen, racefietsen, mountainbikes en nog veel meer. Inmiddels is ons terrein verzien van een geheel nieuw logistiek gebouw. Daarnaast is er ook nog een nieuw modern service centre geopend, en kunnen klanten tijdens het wachten genieten van een overheerlijk broodje in het nieuwe lunch café La Musette.
De grootste fietsenwinkel van Nederland!
Written by the company
- Klantenservice 6 dagen per week bereikbaar
- Bel ons op 0182-621850 of mail naar info@12gobiking.nl
- Zeer grote winkel in Moordrecht!
- In onze showroom vind je meer dan 500 modellen in alle soorten en maten. Met ruim 8000 fietsen op voorraad kan jouw droomfiets bijna altijd direct mee naar huis!
- Gratis verzending vanaf €50,- op kleding, onderdelen en accessoires!
- Bestel je kleding, onderdelen of accessoires bij ons? Dan versturen wij dit gratis boven de €50,-.
- Direct-Mee-Service
- Met ruim 8000 fietsen op voorraad is de kans zeer groot dat je jouw nieuwe fiets direct rijklaar mee naar huis kunt nemen!
- Professionele werkplaats
- Reparatie, onderhoud of garantie? Onze servicewerkplaats staat voor je klaar. Plan eenvoudig een afspraak in via werkplaats.12gobiking.nl of bel naar 0182-621850
Contact info
Grote Esch 1005, 2841MJ, Moordrecht, Netherlands
- 0182-621850
- info@12gobiking.nl
- www.12gobiking.nl
4.6
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They are very hard for return products
January 22, 2026
Reply from 12GO Biking
Hi Yoshi,
Thanks for your review!
Too bad to hear you've had some issues with your return!
All our returns you can easily register on 12gobiking.nl/retourneren and get your return label online, no printer needed.
Let us know if there's anything else we can do for your.
Pepijn | 12GO Biking
Rude customer service
I called the call centre to get information about a bicycle. The gentleman on the call was rude, annoyed and he just put the phone down in my ear.
June 22, 2026
Unprompted review
Reply from 12GO Biking
Hi Liezl,
Thanks for the feedback. Let me explain what happened from our side, because there are two things going on here.
You're right that our site can be confusing. It shows "in stock, select all options" while not every frame size is actually available, you'll have to select all options first. We'll take a look at how we present that, because this apparently isn't clear enough as is.
That said, the bike you were after genuinely wasn't in stock, however much we'd have liked it to be. That was the heart of the call. The conversation kept coming back to that one point, which made it run hot on both sides and that helped no one. Our colleague didn't mean to hang up on you, the line went quiet for an extended period with him repeatedly asking, we're very sorry if this came across that way.
So: a fair point about the site, and at the same time a bike we simply couldn't deliver from stock. Happy to look at which model in the same line is available now, so you still end up with the right bike. Just reach out and I'll sort it with you.
Pepijn | 12GO Biking
Best price and dicent delivery time…
Best price and dicent delivery time with good options
June 3, 2026
12GO - the best bike shop in NL
Massive shop, great online shop, and friendly and helpful assistance.
Only bike shop I could find that does full home delivery in the Netherlands for a new gravel bike - very happy overall.
Prices are competitive and range makes them one of the biggest online shops in the Netherlands.
June 1, 2026
I can’t return my order
I can’t return my order. I can’t find return number and you doesn’t want to help me.
May 30, 2026
Reply from 12GO Biking
Hi Daniel of course you can return a order. Everything made up clear in our automic mail with the invoice. Beside that we are assisting you via mail as good as we can.
Luuk | 12GO Biking
Everything was great
Everything was great. I received what i ordered in 2 or 3 days.
They are great. Thank you!
March 11, 2026
Simple and efficient
Simple and efficient. Despite bpost strike they managed to get the package delivered
March 30, 2026
Cheaper than other stores
Cheaper than other stores. Fast delivery. Simple payment process.
May 4, 2026
Good and easy to use webshop
Good and easy to use webshop. Reasonable prices and fast shipping. Very various collection.
June 19, 2025
The bike accessory that I ordered did not fit, and responses are not helpful.
The bike accessory that I ordered came with the wrong hardware. I raised it with 12GO and they responded asking me to buy the hardware myself and send them a receipt for reimbursement. I did that, but then there was another fit issue that caused the attachment to not work. I emailed 12GO about it and I am yet to receive any response.
April 25, 2026
Reply from 12GO Biking
Good afternoon, thank you for the review. Apologies that it was not delivered correctly the first time. I see in the email that your bike is now in order. As offered in the email, we are happy to reimburse the extra costs you incurred for this.
We wish you lots of cycling fun!
Luuk | 12GO Biking
Very good shop
Very good shop: I bought already two bikes here and in both cases it was a good service. With first bike I need a service and they fix the problem professionally. They also have a delivery. Prices for the goods are also reasonable.
April 13, 2026
Don't buy here
Don't buy here. I've purchased 2 electric bikes, 3k euros each. Both was delivered slightly damaged. I rased it via phone but was redirected to the email. Once I reached out via whatsapp, which is one of the communication channels they initially didn't respond. One of the empoyees responded via email and finally offered me some options. I agreed to the option to get a new sadle (since the sadle is damaged) and 150 euros of compensation. But they didn't come back to me even though I emailed them once again. Next day, another employee reached out to me via WhatsApp and offered a new sadle and...25 euros. Seriously? Once I told that person that it's different from what was agreed before I got only a respone "my collegue will reach out to you via email". And then was the silence. Got a problem for my 6k euros. It's not even fun. Now I have one bike for 3,4k euros with damaged sadle and another one - with damaged steer. Terrible. Probably will use my lawyer insurance and sort things out officially.
May 2, 2026
Unprompted review
Reply from 12GO Biking
Thank you for the purchases and the review.
Sorry that the bikes were not delivered properly. We are in contact via email regarding a suitable solution. Apologies for the lack of a response on Saturday.
Luuk | 12GO Biking
No Customer Support and Unprocessed Order After Two Weeks
It is impossible to reach customer service. I placed an order using FiscFree, and after it was approved, 12GoBiking changed my order without any explanation.
I have not been able to contact them at all. I tried the chat on their website and only received automated responses. I called and was told to contact them by email. I sent an email and again received an automated reply. I also tried WhatsApp, with the same result.
This has been a very frustrating experience. Nearly two weeks after placing the order, it has still not even been processed.
I would appreciate a prompt response and a clear update on my order status. If this issue is not resolved soon, I will consider canceling the order and requesting a refund.
April 24, 2026
Unprompted review
Reply from 12GO Biking
Good afternoon Manuel,
Thank you for your review. It’s very disappointing to read this. I can see that there has been a delay in the communication regarding your Fisc Free order. This is partly because the email address, name and code we had on record differed from those held by Fisc Free. We have now updated our system accordingly. We will keep you updated on the order via email. If you have any questions, please feel free to give us a call.
Luuk | 12GO Biking
It’s the 2026 outside and people still…
It’s the 2026 outside and people still don’t know an out digital gift cards …
March 23, 2026
Efficient and quick service
March 21, 2026
10/10 🚴
Absolutely awesome online shop, great deals, fantastic speed of delivery and brilliant product selection!
February 7, 2026
Great deals
February 2, 2026
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