Great connection and ongoing service. So pleased we had access to their installation service and made the move. Solid connection. Wish we'd have done it sooner.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Switched from another provider due to poor service, since joining 1310 I have been really happy so far. Connection is really good, customer service is great. Prompt response. Thankyou.
Have been with 1310 for about 5 years. Have been very satisfied with the service from original installation, normal operations and with customer support. On the rare occasions I’ve had a problem (du... See more
Have been with 1310 for 18 months now. Impeccable service and fantastic speeds, way faster than we need. Service has only gone down twice during the period we have had it and both times it has been ot... See more
Company details
Written by the company
Ultra Fast Internet. Simple, reliable
Contact info
Chester House, GU14 6TQ, Farnborough, United Kingdom
- 0333 300 1310
- hello@1310.io
- 1310.io
4.0
Great
196 reviews
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Everything working well.
October 1, 2024
Reply from 1310
Glad everything is working well for you Richard. If anything changes, please do get in touch!
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STAY AWAY!!!
STAY AWAY!!!! Switched from another ISP to 1310. They promised 450 up/down, but the max I can get is 430 down (only sometimes) and a max of 260 up (very rarely, usually 120-180). Torrent upload speed is limited and seems to be filtered. I never reach the upload speed even as declared by speed tests. They know about the problem, and still, after 2 months, nothing has changed. Overall experience is poor. Sometimes everything works fine—pages open fast—but other times, I have to wait 10 seconds. It’s a real rollercoaster. And all that for 49.99 only!!! f.ckng bargain!!! I miss my old ISP, where everything ran smoothly. I’ll switch to other isp asap. Waste of money….
November 1, 2024
Unprompted review
Reply from 1310
Hi Jacek. Sorry you've had this experience, it's quite surprising and below our expectations. I've confirmed your issue did fall between the cracks and I believe the team has reached out to try and resolve with you, both my email and phone.
It work and when ordering very helpful…
It work and when ordering very helpful customer service switch over didn’t notice any down time
September 25, 2024
Reply from 1310
Thanks Matthew for the review, and I'm glad you had a smooth switchover :)
Reply from 1310
Thanks for the review Gill, if that changes please don't hesitate to get in touch with us!
Signal downstairs is ok but upstairs…
Signal downstairs is ok but upstairs dop from 200mb to 35mb
I’m not happy at all
September 24, 2024
Reply from 1310
Hi Dariusz, Sorry to hear this, please get in touch with us. We have various options for situations like this including mesh range extenders and optimising equipment location. You can reach us at help@1310.io
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Although not common household name…
Although not common household name while we get first class customer service from order to installation. Some connectivity queries has been resolved promptly, to be precise sky Qbox have interference issue(as it use common frequency 80 MHz) with WiFi signals which has been resolved with router configuration remotely without me touching anything. Happy customer and will recommend.
September 24, 2024
Reply from 1310
Thanks for the review Husnain. Sky Q can be tricky, it tends not to play nicely with others :) I'm glad we've got your issues resolved but if you hit any other problems please do get straight in touch with us.
Super easy to sign up
Super easy to sign up, communication is fantastic, answer questions quickly. Have had no issues so far with my connection. Monthly fee is good value.
September 17, 2024
Reply from 1310
Thanks for the review. I'm glad you're having a good experience so far Sarah and feel the service is good value. If either of those things change please do reach out to us to discuss!
Reply from 1310
Thanks for the review Keith, easy to order and simple is what we aim for! Hopefully the service remains good, however if you encounter any issues please do reach out to us.
1310 service is really superb!
1310 service is really superb!
Initially I am little skeptical about this because I used to OpenReach before with BT/Virigin etc, but in the new area, they offer OFNL, I was plenty of providers to choose from, not sure to whom I need to go with, but 1310 stand out as they provide fixed Ip, also their sales and support team is awesome, I simply mail them on Saturday, I didnt expect any reply, but to my surprise I got the call from 1310 on Saturday evening itself, all set on the same day, clarified my questions, really a nice team. Monday while activating, immediately service was up and running within 15 min. So far so good, except any maintenance at OFNL side that's beyond 1310's control, overall, I am happy.
September 2, 2024
Reply from 1310
Thanks for the nice review, this is great to hear and I hope we can continue to meet your expectations around service!
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Best value I've found but the customer…
Best value I've found but the customer service is what makes them amazing!
September 4, 2024
Reply from 1310
Thanks for the lovely review Dominik! If you ever feel like the service is changing please do let us know.
Delightful experience with 1310
Support and reliability of 1310 is assuring and a delightful experience all along. Whole of the team including their leadership is very receptive to customer requirements. Would happily recommend for anyone.
August 25, 2024
Reply from 1310
Thanks for the nice review Srinivas and I’m glad you’re having a good experience so far!
Great company with no issue setting up…
Great company with no issue setting up service
August 23, 2024
Reply from 1310
Thanks Sam! If you do encounter issues don’t hesitate to reach out to us.
First rate Customer Service & Speed
Really pleased with 1310 - exceptional customer service - nothing was too much trouble .. Had an initial issue when we moved in - NOT 1310’s fault - previous owners had accidentally taken vital connection equipment.
New equipment was all organised by 1310 - ordered, delivered, installed and all up and running in no time.
Speed up and download- great 😊
Worth the money!
August 9, 2024
Reply from 1310
Thanks for the lovely review, and I'm delighted the service is working as you'd hope. Sorry about the ONU missing, sadly out of our control but happens sometimes. Please do get in touch if the service ever dips below your expectations!
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Broadband It didn't take long to…
Broadband It didn't take long to connect. And the staff were very polite and friendly. The broadband has improved.
August 1, 2024
Reply from 1310
Glad you are having a positive experience :) Please reach out to us if that shows any signs of change!
Why on earth change the name?
Why on earth change the name?
I keep thinking you are spam.
Use a word not a number.
August 1, 2024
Reply from 1310
Sorry you feel that way Sarah! Hopefully you think more of the service than the name though 😆
Conversion from landline (at a…
Conversion from landline (at a considerable expense) to VOIP, and a substantially lower monthly cost - what's not to like? Thanks 1310
July 1, 2024
Reply from 1310
Glad to hear you're having a positive experience so far Rupert :) If anything changes, please do reach out to us!
Very smooth process
July 1, 2024
Reply from 1310
Thanks for the review Simon, glad you had a good experience :)
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Great service
Great service, great customer support, always helpful and decent speeds with a low contention rate. Would defo recommend.
July 1, 2024
Reply from 1310
Thanks for the great review. Hopefully you will not encounter any issues, however if you do please don't hesitate to contact us
Absolutely fantastic communication and service can’t complain…
Absolutely brilliant I can’t complain such quick and reliable service. When you contact them by email very prompt havnt tried to call as yet .... friendly and very helpful which is incredibly rare these days.
Installation was quick and tidy. Matt who is also one of the owners of the company came and installed our Internet, really friendly and very helpful.
Thank you again, I would HIGHLY recommend this company.
July 16, 2024
Unprompted review
Reply from 1310
Thankyou for you review Claire, that's great to hear you've had a good experience so far :)
If you do hit any issues and need to call us please feel free on 0333 300 1310.
Excellent provider with exceptional support.
Perfectly smooth switch to 1310 who were very helpful to arrange our switch on a future date as we had been let down by another provider.
Excellent customer service, quick and helpful responses above and beyond other companies.
Very happy with service and can highly recommend.
April 2, 2024
Reply from 1310
Thanks Sarah, I’m glad your switch over went well and that you’ve had a positive experience
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