13cabs Reviews 

I pre booked a taxi for 6am to get to the airport.
No taxi showed up, they didnt even bother to text me to cancel the booking or tell me no taxi would be availible.

I called 13cabs to check on my bookings but there is no option to talk to anyone.

Ordered an uber who turned up promply. Will nexver use taxis again.

Watch out for 13 Cabs TAXI 2197 and / or DRIVER ID: 6574

Ensure you get a receipt and check it BEFORE you exit the cab.

Better still, use a different company.

The taxi driver added an extra $2.00 to the fare as a tip for himself.

This will seem trivial to most people but there is a PRINCIPLE to the issue; He did not ask me, and nor did I give permission for the tip. Therefore IT IS THEFT.

If this taxi driver does this to let's say 20 customers a day, without their approval, over a 5 day period he's stolen (skimmed) $200.00. Increase customer numbers / days worked and he's compounding that theft. You do the maths.

Worse still, If he does this to someone he sees as an easier target say; elderly, disabled, foreign tourist, vulnerable person, or a child, he could be stealing more than $2.00 at a time from them.

I checked my receipt after I exited the taxi. This taxi driving thief inadvertently gave me a previous passenger's receipt as well, who had also been charged a $2.00 tipping fee. Coincidence??

Watch out for DRIVER ID: 6574

The driver that stole from me is described as; Indian, male, slim, aged in his early 30's with collar length, black, wavy hair. He does not wear a turban. He drives constantly slumped low in the seat while leaning on the centre console and he continually strokes his goatee. He drives with only one hand on the wheel. He listens to teeny-bop Poonjabi pop music and thinks he looks cool by wearing imitation gold-framed aviator sunglasses. Also, he tailgates, especially through traffic intersections.

Watch out for TAXI 2197 and / or DRIVER ID: 6574.

If this particular taxi driver is doing this, how many other drivers are doing the same? How much are they stealing (skimming) off of their paying passengers?

Get and check your taxi receipts people and prevent both yourselves and the less fortunate from being taken advantage of.

I phoned 13 Cabs to make a complaint. They laughed but then hung up on me when I swore. Your driver just stole from me and you're laughing!! What do you expect??

It's the principle of the issue. NOT the monetary figure.

I guess 13 Cabs no longer want my business so I'll now give my business, which is regular by the way, to one of their competitors.

Adelaide Independent Taxis and Suburban Taxis each have more than double the review scores than 13 Cabs has. There must be a reason for that?

For anyone else who has an issue and wants to make a complaint, you need to contact the Taxi Customer Feedback Line on 1300 311 108 and / or the Taxi Council of South Australia on 8301 8400. Or the Police on 131 444.

Note that in South Australia the Transport Ombudsman does not deal with these issues.

I booked a cab. The progress of the booking stayed at we are searching for a cab for 45 minutes . I have now cancelled the cab and have an hour walk to work at 10:30 at night. There is no contact to advise you if a cab is coming and no way to call to check on the progress of the booking. Won’t consider using 13cabs again.

I would give this company zero stars if I could. I booked a taxi about 3 days prior as I had to catch a bus to the airport. They didn't turn up. I called the company & they said they had no cabs & could not confirm what time my cab would turn up. I begged & pleaded that I had a flight to catch & it was too late to arrange something else but they did not care. I advised that I prebooked & wrote in notes what time I had to be at bus depot so why didn't they let me know earlier that no-one was coming so I could arrange something else. Do not rely on this taxi service. I won't be using them again.

Got hassled for cash and probably extra $5 added to fare cos went around Oakleigh looking for an ATM. Ended up paying with card anyway. Regardless not happy obviously.

employ drivers that can follow basic instructions re pickup, gate entry, etc
after arriving 15 minutes late for an airport hire the driver could not access the security gate despite having been supplied with clear instructions at time of booking. We also observed him via video attempting to manually open gate (not possible) and despite speaking with him twice he still could not follow instructions. Eventually he left which resulted in me having to drive to the airport & as I have a heart condition I should not be driving at all, especially under stress. After driving to the airport I returned home to find the driver parked at the village gate (1 hour 25 minutes after booking) and when I questioned him he was trying to access the gate code by using his mobile phone keypad instead of the security control keypad at the entrance. I am still awaiting a response to a complaint lodged - ticket number 6300818 and a refund of the prepaid fare.
It would also help if the driver's number could be given as when I tried to call 13cabs I had to go through the standard telephone system and can not connect to a human. Abysmal service.

This app 13 Cabs wants all your info including credit card details even before making a booking without giving us the option to ask the driver not to use a tollway at 4.45 am in the morning. The app chose M1 without asking me and tried to charge me an amount when trying to make a booking.
Immediately stopped the app and used another company's app, of course.

On Friday 18th February 2022 night I got a taxi home from JB Hi-Fi Chirnside Park and when we drove into the BP Chirnside Park the driver said hand over your iPad or I'll stab you with a knife. I was scared stiff as I feared for my safety since I didn't know what else to do. I hit the driver with my stick and I run inside where I asked them to call the Police then I asked somebody else to drive me home as I didn't feel safe.

Booked a taxi the day before for a 5:30am trip on 24/5/23 from my home to Coffs Harbour airport, to catch a flight to Sydney.
Received a text message confirming this booking with a reference number straight away. This also stated i could track the taxi in the morning.
NO TAXI ARRIVED, NO TRACKING OPTION. NO FOLLOW UP THRU THE DAY. JUST DISREGARD. Ended up driving to the airport and left my car in the car park.
If you are looking for a reliable, efficient and punctual service AVOID 13cabs EVERYTIME. 0/10 for service.
NO WONDER THERE IS UBER.

Badly let us down. Booked for airport never turned up. Driver accepted trp then didn't move for 15 mins. Called and they said he declined and no driver has been allocated?? Hugely let us down worst cab company ever. Do not ever trust them.

We are an age care facility and made two bookings to visit a day-care centre, one booking 9:45 Am and another 11:00 am. We were left waiting it was 10:00 am when I called them and asked the status, I was told that it will come shortly. at 10;15 we had to cancel our trip because we are on a tight schedule. (Our clients were very disappointed).
When I told your operator that I will be leave an unhappy review on your site, he laughed.
Also, many of your Taxi drivers do not take the taxi vouchers and are refusing to attend short distances unfortunately.

I was subject to Road rage by 2080M near a primary school in St Albans. As it’s a 40kms zone during school hrs this guy was tail gating me and even abused me by saying I’m a f b that I’m driving at 40 in front of a school and I should drive at 70kms according to a sign which was not even near the school.
Please avoids using 13Cabs as the drivers are really bad and road ragers.

Completely disturbed by my experience tonight with 13 cabs. I have a young lad with severe disabilities and needing a wheelchair friendly taxi. After ordering the taxi at 4:30 (ON A WEEKDAY) I was left waiting for hours for a lift home when drivers failed to provide him with a lift. By 8pm there was still no sign of a driver and I was forced to find an alternative way home. Extremely inconsiderate and I do not recommend to use this company to anyone.

First off I have to say that our driver was polite and friendly and his vehicle was clean.
I placed an online order from Melbourne City to Airport for 0900 pickup for five passengers and I selected the maxi taxi.
Issues:
1. taxi arrived 20 mins beforehand and we weren't advised that higher rates are charged before 0900
2. an SUV was sent not a maxi taxi, for five adults this was not suitable as one of our party had to squash themselves in the jump seat meant for a small child
3. price - ended up $19 more than the trip from airport to city, expected more $ due to advance booking but not that much
3. no apology from company when contacted just usual "computer says no"!!
They did send an $18 digital pass.
Will I use them again - definitely not.

If I could give a zero I would. Do not use this company ever! My driver made me feel incredibly unsafe as a woman and even went on an anti-abortion rant out of nowhere. He purposefully drove slowly and even slowed down to 15km at traffic lights, waiting for them to go red. If he saw they weren't going to go red when he approached closer he would then speed up to go through them knowing he wouldn't be able to stop.

The icing on top is that I'm from another state, I told him I wasn't from the area, yet he still made me give directions and use my own GPS.

If I was to order an Uber it would of cost me $29. While I was beginning to order the Uber, the Taxi pulled up and I thought "hey, why not". That decision cost me $50 instead. When we arrived it was $46, but I wanted to get out of there as quickly as possible, so I handed them a $50 note and said keep the change while I rushed out.

Turn up would be a good start.
All the advertising you have on what a great company you are huh!!!
I've written a review on just annoyed with myself that I didn't take note of all the tries.
It also appears that the company don't care about the poor reviews.
Just close the business, try something else. Hmmm. maybe not, just shut up shop.

Didn't show up. Booked a cab for 9:30am. Still waiting at 9:47am so cancelled. Very disappointing.

This was my first and last time. I called a maxi taxi for my client who is in a wheelchair. Didn't turn up. They called half an hour late and said we can't find anyone to pick you up. Very disappointed that a disabled person was out there waiting in the heat. How do you people run a business? You could have let us know before the pick up time so we could have found someone else. Won't be back ever.

Booked a taxi online with 13CABS in Adelaide on 24/2/23 for 26/02/23 and they just didn’t bother to show up.
App said he was on his way but then it said that they were trying to find a taxi for us, so he either was coming and chose to take someone else or just was never coming.
We are late for our plane now- they are absolutely useless- don’t bother booking with them.

Catching a taxi from the airport on our way home (because they wait at the airport for pick ups like seagulls to a chip) and was advised that a driver can decide that he doesn't want to go to the job and just not show up. So my question is - How do you book a taxi and rely on them showing up when it is up to them?

Booked a cab in Brisbane the day before travel. Didn't turn up. Rang the number and they said cab in the next street. This happened twice before I rang back the third time and said dont hang up until this cab is in sight.. so late for flight. Thankfully they sent another arrogant driver.. told us everyone complains... never again will I use these cabs