1GLOBAL Reviews 50

Using a 10gb package via Revolut while I am in Phuket and after 1 weeks use, I cannot fault it at all. 5g where it’s available, which is most places and 4g where I can’t get the 5.

I selected the country I am going to Thailand, paid £9 and not had one issue.
Runs on Dtac better together network which is strong.

Ich habe eine Travel-eSIM über Digital Republic (bereitgestellt durch 1GLOBAL) gekauft, und sie hat nie funktioniert.
Der QR-Code konnte nicht aktiviert werden, das eSIM-Profil blieb tagelang auf „Aktivierung läuft“ hängen, und trotz Support-Anfrage habe ich keine Bestätigung, keine Antwort und keine Hilfe erhalten.

Ich befinde mich im Ausland und benötige mobile Daten beruflich.
Vier Tage ohne Verbindung sind nicht nur ärgerlich, sondern ein vollständiges Versagen des Serviceversprechens.

Ein Anbieter, der nicht einmal eine eSIM zuverlässig aktivieren oder Support-Tickets bestätigen kann, ist nicht vertrauenswürdig.

Ich empfehle Digital Republic und 1GLOBAL ausdrücklich nicht für internationales Roaming oder beruflich kritische Nutzung.

I purchased a travel eSIM through Digital Republic (powered by 1GLOBAL), and it never worked.
The QR activation failed, the eSIM profile remained stuck on “activating” for days, and despite submitting a support request, I received no confirmation, no response, and no assistance.

I am abroad and rely on mobile data for work.
Being without connectivity for four days is not an inconvenience — it is a complete failure of the core service.

A provider that cannot reliably activate an eSIM or even acknowledge support requests is not dependable.

I cannot recommend Digital Republic or 1GLOBAL for international roaming or any situation requiring reliable connectivity.

J’ai acheté une eSIM voyage via Digital Republic (fourni par 1GLOBAL), et elle n’a jamais fonctionné.
Le QR code n’a pas pu être activé, le profil eSIM est resté bloqué sur « activation en cours » pendant plusieurs jours, et malgré une demande au support, je n’ai reçu ni confirmation, ni réponse, ni assistance.

Je suis à l’étranger et j’ai besoin de données mobiles pour travailler.
Quatre jours sans connexion ne sont pas un simple désagrément — c’est un échec total du service.

Un fournisseur incapable d’activer une eSIM de manière fiable ou même de confirmer une demande de support n’est pas sérieux.

Je ne recommande pas Digital Republic ni 1GLOBAL pour l’itinérance internationale ou un usage professionnel nécessitant une connexion fiable.

1 day later, just now, I got this message:
Ticket: CSSD-259
Activation Issues
Find here the latest update on your request:

Status: Closed

Comments:

Dear Filiz,

Thank you for reaching out to us.

Kindly note that this channel is not intended for direct customer support requests.

For the fastest assistance with your request, we recommend contacting the product provider directly via the following link:
another link- what a joke

Their team will be happy to assist you and ensure your issue is resolved promptly.

We sincerely appreciate your understanding and thank you for taking the time to reach out.

Warm regards,
A

The highest level of incompetence I have ever experienced

Amazing service, quick, clear and hospital.

Both Gianluca Argiolas and Fernada Franco are alway helpfull and ready to answer our questions and feed us with advise.

I am very satisfied with the provided support. The team responds promptly and appropriately when circumstances require it, and possesses the expertise to advise us effectively on selecting the most suitable subscriptions. Furthermore, their proactive approach is highly appreciated.

It had been recommended via Saily, to get an eSIM for USA. As we would be travelling through three states we thought it would be good. It was alright in Nashville. Travelling on the US 45 Route it cut out not long into the drive and we lost our navigation maps. We had three phones all with the same e-sim provider and all three were out for well over 90 minutes. Even when stopping in West Point, the only way we could get our maps back was to use WiFi in Wendy’s. Not happy as we really needed this. We are now on our way to New Orleans and I’m hoping we don’t get the same drop out but I’m worried now, ruining my holiday.

I’ve been working with Gianluca Argiolas from 1Global for a while now, and I couldnt be happier with the support I’ve received.
He’s incredibly professional, always on top of things, and genuinely committed to helping his clients

What really sets Gianluca apart is his dedication.
Even outside of regular working hours, he’s there to make sure everything is handled smoothly and efficiently.
He always comes up with the best solutions, no matter how hard the situation is.

It’s very rare to find someone so reliable and proactive.
Gianluca truly goes the extra mile for his clients, and i couldnt recommend him highly enough.

1Global you have a one of a kind employee here.

During the past year, the 1 Global Team, under the guidance of Mrs. Fernanda Franco provided timely and effective support whenever the APOLLO team faced urgent needs.

Mrs. Franco played a key role in ensuring a positive and successful experience for APOLLO throughout the year, and her leadership and dedication were instrumental in achieving this outcome. Before, her take over of the business, APOLLO team did not have a positive view on 1 global support.

We believe, the request for extra service, may be automize, where each sim card user can submit a request, be approved by the company responsible person without the need of any interesting

Reliable connection with multiple local numbers for each country if applicable. Great and Responsive helpdesk. Ease of managing with the web Portal.

Accountmanager Fernanda Franco is walking the last mile in case of issues and/or escalation.

Tried 1Global through Revolut in Montgenegro and Serbia, and in a word......appalling. Not so much as poor connections as no connection mostly. Revolut needs to partner with multiple providers that are the best in each country, not a one stop not truely global provider clearly using cheap intermediaries.

I'm in Danang using it no problem so far. Airlo, Saily I bought and could not get them to work at all.

Do not use in Asia, it is not working correctly and instructions given are not correct (wrong apn)
You will have no customer support except a bot with poor AI that hallucinates.

I would give minus stars if possible. I purchased the Bulgaria eSim and I had zero coverage throughout the country. TERRIBLE product. Unreliable!

Easy to install, easy to use and fair pricing. Nothing to complain about using it in Switzerland.

Traveling through France, been to a few locations & 1Global esim service has been sketchy at best, sometime I get a 5G symbol but not connectivity other times a 4G symbol & a better signal, got a 30day plan but looking at French esims now instead

The worst telco on the planet. Truly appalling product and service. The only option for Apple Watch family tethered in Australia. Apple, for God’s sake, fire this lot. Calls and texts don’t go through over half the time, or are delivered days later. Absolute rubbish. Do not waste your money.

Purchased an eSIM via Revolut who used 1Global, the service was for Latin America (not cheap). Service does not work at all apart from the odd notification, pages don’t load. It’s not the connection as some notifications get through and in the same touristic places, every other eSIM works. No refund offered via revolut for using this abysmal service.

Do not buy this if you travel in Spain. They are basically not working at all. I travel both Madrid and Granada, it shows 5G/LTE but zero network to me .