1moda Reviews 

So we have purchased some stock from 1moda.eu and whilst 75% of stock was in acceptable condition (don't confuse acceptable with perfect, though), 25% was in less than sellable condition.

We have had a very hard time trying to get them to accept the return - a lot of emails, phone calls, their abusive behavior....
Eventually (read 2 months later), even if we never wanted to touch their goods again, we have settled on replacement of the worst damaged products.

They have arranged a pick up via DHL and since then there's an absolute radio silence, no one replies to emails; whenever you call, the manager is "not here" and customer services agent just sits quietly (I swear :) ) on the phone.

We have now started legal proceedings and will do anything in our legal power so that this company is eventually closed down.
No one deserves to be treated and scammed out of their money like that, hence this 1moda.eu review!

STAY AWAY! SCAM!

We are an established business and deal with a lot of suppliers.
But we have never saw this kind of treatment before.
Bought 25 styles of shoes from 1moda.eu
Not too cheap to expect really bad quality, but in the lower price range.
So while we did see a few scuff marks here and there a few glue residues, that was acceptable.
However 5 styles, particularly the ones from CREAM MODA, were absolutely ruined!!! silver toe were scratched off, huge black glue marks on beige suede, bad scratches, etc.
We got back to them immediately to tell them about it and request either a replacement, store credit or refund.
To which they replied that they needed the pictures of faults - we done it and sent to them, they were not happy, but did say that they will replace the styles.
to arrange a pick up, they requested a one big picture of all the faulty shoes, which we done.
After that they delayed us for another month, we kept calling from UK nearly everyday, which costed us a handsome amount as well, as they wouldn't reply to emails.
Today, they kept us on the phone for exactly one hour, saying that we are lying about the faults, lying about the manager agreeing to replace the shoes, which I don't get why we'd do that and ask for replacement?! They blamed the supplier while we bought FROM THEM!!!!
REFUSED to be put through to the manager, but just kept repeating "that's it"! Extremely bad treatment of client, BIG client, I'll point out.

We are currently looking into ways of taking it up with European Distance Regulations and WHATEVER else we can.
It's not even the total value of the faulty goods, but more a principle and we wouldn't like this to happen to anyone else!

STAY AWAY!!!! SCAM COMPANY!!!