1pbroadband Reviews 341

Switch over was smooth, on the day requested. Bills accurate. Speed as advertised.

I changed to 1pBraodband after saving loads of money with 1pMobile when I final cut my mobile phone ties of some 27yrs with greedy EE.
Change-over was seemless. Price really competitive. Connection stable and good quality.
Never had a sinlge problem.

A part of me wants to keep the good report to myself, because the more successful these companies get from being popular, the more likelihood of them being bought by a greedy monster and we'll be back in square one, running from being robbed more for same thing or even poorer service.
But the good in me compels me to help those who may be desperate for something different like I was.

I've read some reviewers who say things like"stay away from them", or "never deal with them" etc. They are nothing but bitter, vindictive entities who want to force their life experience on others, and seek revenge using others as leverage.
Each one's experience will always the different. Speak for yourself and don't be a loser, desperate to tell others what to think or how to feel.

Despite reading some negative reviews I decided to change to 1p broadband at the end of my contract with my previous supplier who wanted to impose a very substantial increase in the contract price and then increase it each year in April, and 1p were offering a fixed price for 24 months.
Ordered online & was able to select my switchover date well past the 14 day minimum cooling off period.
New router arrived 3 days prior to switchover via DPD & as stated could have fitted through standard letterbox if required. Good communications via email on progress of the order/delivery.
On switchover day disconnected previous router at about 7am & fired up new router which connected within 10 minutes & I was enjoying full speed service prior to 7:30am. after resetting wireless passwords etc.
I could only describe the change over to 1p as seamless.
The only part of the process that could be improved is to be auto billed & paid directly from bank via Direct Debit instead of repeated monthly charges via card.

Install process very smooth, after four weeks the internet has been 100% reliable. Router could be better quality, fine with most things but drops connections to mobile devices occasionally. Will probably buy my own router.

I joined them in February 2024 and was told my download speed would be 35mb down, but the most I ever got was 1.5mb down when it worked, But the real problem is they do not answer the phone apart from in the first few weeks, and it has been 6 months of trying, and making complaints by sending emails etc, but I have no way of contacting them, and they don't reply to any of my emails or calls, and they still keep taking money from my bank, which I then have to get my bank to claim it back, and the bank can't stop them taking money out, and It's not only me, take a look on moneysavingexpert as many others can't get though to them by phone or email either.

Ordered on 7 August 2024. Chose switchover date for 27 August 2024. Communication was good via email throughout process. Email received on 21 August saying router had been dispatched. Arrived on 22 August. Box will fit through a standard UK letterbox as mentioned on the email (for those worried they may not be in). My contract was £25.99 for 2 years with 1 month free as I'm a 1p Mobile customer. Texted my Mobile 26 August to have my new router plugged in before 8am on 27 August. Plugged in at 7:50am on 27 August and it was up and running already. Had to reply back to the Text with READY so they could do line tests. Received email on 27 Aug at 7:18pm saying your sevice is now live. Did not have to enter my username or password as it was already entered in the router. Was provided in my email just in case. So my Switchover was smooth. Did not need Openreach to knock on my door to check like back in 2014 when I switched to Plusnet. Now the bad. CALLER DISPLAY does NOT work. Just displays Incoming Call on my landline Panasonic landline phone. Called Technical Support on 4 September 2024 been ringing since 10am. You are not placed in a queue. Each time you call it rings for 1 minute 4 seconds then you need to press re-dial. Been re-dialling as soon as it hung up. Eventually got through at 11:02am. Spoke to a woman who said she would toggle it on and off her end and would call me back to check. She called me back on my mobile at 11:39am to check. After hanging up tried calling my landline again from mobile still NOT working. I have googled this and a lot of people switching from EE, Plusnet to BT have had this issue. One I read the Openreach Enginner had to switch to another connection on the exchange. As it is difficult getting through to 1p Broadband I thought I would not pursue it any further just in case they get Openreach over and leave me with no internet and phone. The speeds I'm getting are 45mbps and are on par with Plusnet my previous provider. As 1p Broadband give you up to 65mbps unlike Plusnet who give you up to 36mbps (which I was on) and if you want to pay a little more up to 65mbps. I thought I would get a little more speed. I did try with Plusnet one year on the up to 65mbps but it only pushed my downloads from 5.41mbs to 6.15mbs so I didn't think it was worth it and stayed on up to 36mbps. 1p Broadband's My Account webpage is very basic in that you can't change payment methods. They say they don't do Direct Debits. So I'm guessing they'll just take payment off my Credit Card each month. Can't add any services also like Call Barring, diverts etc. Guess you'll need to call Customer Services for that. By the way when you run a broadband Speedtest on Ookla it says the Service Provider is TalkTalk. When I was speaking to Technical Support they confirmed that they buy off TalkTalk.

Offered the kind of deal that suits us - a low level user. Got set up no problem and we get the speed advertised most of the time and sometimes faster. When a technical problem arose (a line fault) it was quickly passed to Openreach and was fixed without hassle (apart from being a Bank holiday weekend). So ipbroadband did all they could. Can't fault them, so fingers crossed for the future.

The service never worked, I tried to cancel and they were trying to charge me £100 for cancelling a service they never provided. They take money from your car with no permission, they took the cost of the router from my card and wouldn’t return it until I had paid for postage of the router and returned. They are an absolute shambles of a company. You can’t ever speak to anyone because there phone lines don’t work. Honestly don’t waste your time with these lot

Problem for starters but then sorted out and been OK since

Good service & value with easy change over

Nothing was a problem best transfer I have had very smooth.

Switching was smooth and efficient and service had been excellent since

plus: clear up-front price information on website, incl price after discount period

minus: asked for preferred switching date and completely ignored the choice. I deliberately chose one four weeks ahead to minimise potential disruption. They only started sending out the router on the date and then added another two weeks to actually switch.

minus: zero technical information on the switching process, timing, what to expect, how to configure the VDSL, etc. In the end it went very smoothly, but the day was disrupted anyway because I could not _know_ that it would, due to lack of information. Laughable FAQ with useless search function.

plus: broadband and router work well enough so far

Your service is very competative and leaves competitors way behind

I am a new customer of 1p broadband (or penny broadband) for about 1 month now. The switch was smooth, only issues was the BT openreach text to switch routers the day before the switch loosing my broadband and phone line for a few hours but soon resolved. My broadband speeds are the same as my old provider at around 58 to 64 Mbps. The router came a few days before the switch and works with my mesh wifi. I get 1 month free broadband and the price is fixed for 2 years. Not sure on the cost of the landline calls yet but I beleive its 10p initial connect and 1p per minute afterwards. Please be aware, customer service are only available, Mon to Fri between 9am and 5pm so I dont know how any problems will be resolved outside those hours but you can submit an email and fill a form in via their website for assistance. When I have called them the call was quick, no waiting and the agents have been polite and helpful. I have asked if there will be a phone app to look at my account and was told this is something they would look at some point. At the moment I have to look at my broadband and mobile account on the Internet site. To summerise, I am very pleased with my switch, my first months broadband is free, my monthly broadband and call bills should be cheaper but no mobile phone app to check your account and usage or customer service outside the working weekly hours. When I did call customer service, I connected very quickly, no voice recording or options to negotiate and they were always polite and helpful.

You look at the logo, look at the name, look at their website design, and one might be forgiven for hearing the distant sounds of alarm bells warning you to stay away.
But..fear not! Their service simply works. They give you what they advertise. Their support is better than most. And it’s cheaper than the competition.
This is also a particularly good solution for those who just need a landline without being ripped off. The broadband, however, works just as well as any previous provider I’ve used.
(aaand, a couple of years later, my contract seemingly hasn't increased in price virtually at all)

I went live with 1p Broadband around 3 weeks ago now. Since going live, the broadband will only work in 1 or 2 rooms downstairs. Doesn't work what so ever upstairs or in the back garden & I live in a small, semi detached house. So there shouldn't be any issue. I also signed up for the 900Mbs service. However, after running multiple speed tests I'm not even receiving more than 15Mbs to the router which is ludicrous when I'm contracted for a diff speed & paying £27.99 a month!

I have tried to call their ''support'' number to speak to the tech team, multiple times in the last 2/3 weeks to get this looked at. Every time I call, no matter what time of the day. The number just rings & rings & rings. No one ever picks up! I then spoke to someone on live chat, who assured me someone would call me that day before 12pm. NO ONE called me. I've also emailed. Which I've had NO response too, it's been almost a week since I emailed. I got on live chat again yesterday. Furious at this point that this has been ongoing for 3 weeks & someone from the tech team finally called me back a few hours later. However at this point I was at work.

I work 9-5 every day, like 99% of the people in this country & 1p Broadband are only open between 9-5. They don't offer ANY support outside of office hours nor on the weekends. It's ridiculous. You'd think the tech team would do out of office hours, because how the hell can they offer tech support to people at work & not at home to look at the router / fiddle with it where necessary whilst talking to Tech. Anyway after the conversation with the tech team. She advised she made some changes (she split the bands) & I should notice a difference when I get home. It's made absolutely no difference what so ever. She also advised that I haven't even been put on the Fibre to the property & I've been put on Fibre to the box or something. Which is NOT what I signed up for & someone would call me. No one has called me & once again I'm now in a battle of the phone never being picked up when I call them! I've had no reply to my email & now I can't speak to anyone. Live chat refer me to Tech, who call when I'm at work. So what now?

I have cancelled my direct debit & I will NOT be paying a single penny until this is sorted. I'm sure, once they realise they're not receiving payments, they'll then no doubt be chasing for that. SORT IT OUT 1P BROADBAND. Because this is unacceptable & if this continues, I will be going to the ombudsman. You're making it impossible for me to speak to anyone & I am not going to pay for a service that I am not receiving.

Value - Great
Communication - Excellent
Transfer process - Smooth

Thank you

Very easy switch over, Superb service