After verification my withdrawal is in pending. I haven't received the funds as of yet. I can understand wait times but if it takes too long my review will go down. I will update to positive when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Based on these reviews
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted... See more
Company replied
I have played this site before and had no issues with withdrawals, however I have had a real problem this time around. I have a fully verified account but my first withdrawal attempt was rejecte... See more
Company replied
So much problems to withdraw my money keeps rejecting,since you appoint my VIp manager everything is gone worst
Company replied
Company details
Written by the company
1Red Casino is an online casino that offers players the chance to enjoy their favourite games, including slots, table games, crypto games and more. The casino is home to a large portfolio of software providers, to cater to all players. These providers include well-known names such as Relax Gaming, NetEnt, Nolimit City, Quickspin, Pragmatic Play and more. The casino is primarily available in English and can be enjoyed across most web and mobile platforms, including the latest smartphones and tablets. The casino is also fully licensed and regulated by the Government of Curacao.
Contact info
Curaçao
- 1red.com
3.4
Average
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
4 weeks today since I tried to…
4 weeks today since I tried to withdraw. 4 weeks!!!!
January 18, 2026
Unprompted review
Reply from 1Red Casino
Dear Blic,
We regret that your withdrawal has taken longer than expected. Please note that delays are often due to the verification process carried out by our withdrawals department in live queue order, as well as mandatory AML checks. These procedures are necessary to ensure safe and compliant transactions.
We are doing everything we can to process withdrawals efficiently and thank you for your continued patience.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Yordanka Koleva,
Thank you for sharing your experience with us. We’re delighted to hear that the bonuses, game selection, and withdrawal speed all met your expectations. Our goal is to create a balanced experience where rewarding offers and quality games go hand in hand with efficient payouts.
Your feedback is truly appreciated, and we hope you continue to enjoy everything the platform has to offer.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Efraim Jamelo,
Thank you for your positive comment. We’re glad to hear that you find the site easy to use and enjoyable. Providing a smooth, accessible experience where players can simply have fun is exactly what we strive for.
We appreciate you taking the time to share your thoughts and hope you continue to enjoy many entertaining moments ahead.
Best regards,
1Red Casino Team
the big wins en variation of the games…
the big wins en variation of the games and my vip is stand up guy..and not afraid to give sometimes free spins 😇😇
January 9, 2026
Unprompted review
Reply from 1Red Casino
Dear dave wolbink,
Thank you for your upbeat and positive review. We’re really glad to hear that the game variety and winning moments have made your experience enjoyable. Creating a diverse and exciting selection is something we continuously invest in.
It’s also great to know that your VIP manager has made a strong impression and added a personal touch with thoughtful rewards like free spins. Those little extras are meant to show appreciation, and we’re happy they made you smile.
Thank you for being part of our community, and we wish you many more exciting sessions ahead.
Best regards,
1Red Casino Team
Embarrassing withdrawal experience
I have played 1red for a few months now, I input in excess of £1000, and withdrew couple £100 here and there over the past 2-3 with rarely any issues. On 8/1/26 I received a bonus and won 1700, after spending the 1500 wagering limit of the bonus I was left with £400 so decided the withdraw. We are now well into 10 days and my withdrawal is still pending. Keep being told it is with the finance team. Happily take money from you but when you win from bonus clearly want to withhold the money. Their policy on website states it should take no longer than 2-9 days. Going from other people’s experiences this is rarely the case. Avoid.
**** UPDATE *****
After waiting 16 days for my withdrawal. Got an email to state it had been cancelled. When I reached out to request why? Technical error but could not tell my what error. Told me to retry the request and they would expedite it, which I was being told daily was happening anyway. Please do not spend your money here
Update. 24/01/2026
I re attempted to cash out and again I have been waiting for a further 5 days. It is now 29/01. Still no further forward. Same generic AI responses from emails etc. they pass them off as real people. SCAM
January 8, 2026
Unprompted review
Reply from 1Red Casino
Dear Connor,
We are sorry for the inconvenience caused by the delay in your withdrawal. The processing of withdrawals includes live queue handling by our withdrawals department and AML verification, which sometimes extends the expected timeframe.
Our team is actively working to finalize all pending withdrawals as quickly as possible. Thank you for your patience and understanding while we complete these checks.
Best regards,
1Red Casino Team
Pay outs going slow
When I first joined payouts were fast but now I’ve been waiting for over £900 since the 19th of December everytime I message customer service I get the same answer we are working hard to process this and there’s been a delay in the finance department I hope I get my winnings soon
Update
I emailed them today and sent a copy of all the withdrawals due and asked where I am in the queue to just get this reply I’m really starting to get unhappy with this situation now..
We would like to provide a definitive update regarding the status of your withdrawal; however, we have no further information to report at this time. Your requests remain in a pending status while they undergo the necessary processing. We understand that this may be disappointing news, and we sincerely apologize for the extended wait period. Please be assured that we are working diligently to resolve this matter as a priority.
UPDATE
Two withdrawals has just been approved from 19th and 24th of December still waiting on another 9 withdrawals to go through
UPDATE
Another 4 days gone by and still not one of the 9 withdrawals has been processed I am starting to lose hope and patience
UPDATE
I sent my concerns to chat and was given a email to send a complaint to and I explained the situation was causing me bad anxiety I’ve just checked and all nine withdrawals have been approved Thankyou 1Red
UPDATE
I’ve got another £500 to withdraw we will see how long it takes to process..
It’s been approved today
December 19, 2025
Unprompted review
Reply from 1Red Casino
Dear Bak,
We understand your frustration regarding the withdrawal delay and sincerely apologize. Please be aware that all withdrawal requests undergo thorough checks by our withdrawals department in a live queue, along with AML verification, which may extend processing times.
Our team is fully committed to resolving all requests as quickly as possible. We truly appreciate your patience and understanding during this process.
Best regards,
1Red Casino Team
Vip service is great.
January 17, 2026
Unprompted review
Reply from 1Red Casino
Dear Joe,
Thank you for your feedback. We’re pleased to hear that the VIP service met your expectations. Our VIP team focuses on providing attentive, personalized support, so it’s great to know that this effort is being noticed.
We appreciate you taking the time to share your experience and look forward to continuing to deliver a high level of service for you.
Best regards,
1Red Casino Team
Fully verified player waiting weeks for…
Fully verified player waiting weeks for withdrawal to be honest don't waste your time here absolute joke of a casino
January 1, 2026
Unprompted review
Reply from 1Red Casino
Dear Grant Roberts,
We are sorry to hear about the delay you are experiencing with your withdrawal. Please note that processing times can be affected by mandatory checks carried out by our withdrawals department, which operates in a live queue, as well as AML verifications. These steps are essential to ensure all transactions are secure and compliant.
Our team is doing everything possible to process requests as quickly as we can. We appreciate your patience while your withdrawal is being reviewed.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Craig McReynolds,
Thank you for the energetic feedback — it’s great to feel the excitement in your words. We’re glad to hear that the wins have been impressive and that the overall atmosphere adds to the fun. Creating a high-energy experience that keeps things engaging is exactly what we aim for.
We appreciate you sharing your enthusiasm and hope the momentum continues in your next sessions.
Best regards,
1Red Casino Team
Pending withdrawal for 6 weeks and still no money
UPDATE -
Its now january 24th still pending and they have the cheek to reply to this review with the same generic message ive been getting from live chat since 9th Dec!!!
Deposits taken in seconds after signing up. When trying to withdraw however they make you send so many documents for verification, which i done. All verification was passed and confirmed successful. First few withdrawals went smoothly landing in my bank within 3-5 days. However I have now been waiting for my last withdrawal since 9th Dec (it is now 16th Jan) still 'pending' ....live chat are no use and just send me the same generic message about being in a queue and they cannot give me a timescale. I have asked for the complaints procedure and they have told me to find it on the website. They have also told me they have no licence at the moment as its under review. Very suspicious. Im not holding out any hopes of ever getting my money. Fraudulent company.
January 16, 2026
Unprompted review
Reply from 1Red Casino
Dear Joanne Macaulay,
Thank you for sharing your concerns. We understand that waiting for a withdrawal for an extended period can be frustrating. Please note that all withdrawals are carefully processed by our withdrawals department in a live queue, and each request undergoes AML verification for security and compliance purposes.
We are doing everything possible to ensure requests are handled accurately and efficiently. We sincerely appreciate your patience while your withdrawal is being reviewed.
Best regards,
1Red Casino Team
Enjoying so far awaiting for my first…
AVOID!!!!!!!
Update: 2nd withdrawal still pending since 5.20pm yesterday (15.01) . Back to 4 stars
Update: 2nd withdrawal is still pending no support from cs online
And they want people to come back and play?! ...3 stars for now
Update...withdrawal pending 3rd day
Update... withdrawal pending 5th day. Wont be back and play in this casino again. Max 1 star now.
January 14, 2026
Unprompted review
Reply from 1Red Casino
Dear customer,
Thank you for coming back to update your review — we truly appreciate you taking the time to do so. We’re very happy to hear that your first withdrawal was successfully completed and reached your bank account quickly. It’s always great to know when the process meets expectations, especially for a first payout.
Your initial patience and your final 5-star rating mean a lot to our team. We aim to provide a smooth experience from gameplay to withdrawals, and your feedback reassures us that we’re on the right track.
We wish you continued enjoyment on the platform and many more positive experiences ahead.
Best regards,
1Red Casino Team
Good site and good bounse
January 11, 2026
Unprompted review
Reply from 1Red Casino
Dear Darren Addis,
Thank you for your kind words and for taking a moment to leave such positive feedback. We’re delighted to hear that you enjoy the site and found the bonus to your liking. Our team puts a lot of effort into creating rewarding offers while keeping the platform easy and enjoyable to use, so it’s great to know this was noticed.
We hope you continue to have a smooth and entertaining experience with us, and we look forward to welcoming you back for more exciting gameplay in the future.
Best regards,
1Red Casino Team
You get a lot off bonusses
You get a lot off bonusses, and the vip managers are really nice and helpfull
And there is a lot off choice in different games
January 14, 2026
Unprompted review
Reply from 1Red Casino
Dear Luciano Van Der Kraaij,
We truly appreciate you taking the time to highlight what stood out to you. It’s great to hear that the variety of games kept things interesting and that our VIP managers made a positive impression through their support and approachability. Building a space where players feel both rewarded and genuinely assisted is something we work on every day.
We’re glad you’re enjoying the experience so far and hope the bonuses and game selection continue to bring you plenty of enjoyable moments.
Best regards,
1Red Casino Team
the first withdraw was on my bank more…
the first withdraw was on my bank more than 7 days later.
the second withdraw is in proces 8 days now.
you can max withdraw 1000 or 1500 .
it depends which level you are.
and while your first withdraw is pending you can not make a second with draw.
after nine days my second withdraw come in my bank account.
i give 3 star for the withdraw.
but only 3 because the maximum in the beginning is 1000 and later 1500.
while processing you can not make a nother withdraw.
so i am a gambling addicted and i play my winning from 2600 till 1492.
they now that.
for me 2,5 stars
January 14, 2026
Unprompted review
Reply from 1Red Casino
Dear Henk,
Thank you for taking the time to share your experience. We’re sorry for the delays you encountered and understand how waiting for withdrawals can be frustrating.
The processing time you described was related to standard withdrawal reviews, which are part of our security procedures. That said, we can confirm that the transaction has now been successfully processed. We appreciate your patience while these checks were completed.
Based on your feedback, we would also like to clarify that daily withdrawal limits apply and may vary depending on the player’s level. In addition, only one withdrawal request can be processed at a time. These conditions are outlined in detail in our Terms and Conditions, where players can review all relevant limits and procedures in advance.
Thank you for your understanding and for sharing your observations. We hope your future transactions will be smoother and quicker.
Best regards,
1Red Casino Team
Avoid this at all cost
Avoid this at all cost, I have been waiting over 3 weeks to withdraw my money, and then they cancelled my withdrawal and said is was a problem with there system and to withdraw it again, I have now been waiting another week and nothing. Do not accept any offers either as they will never pay you anything out from them
January 14, 2026
Unprompted review
Reply from 1Red Casino
Dear Oliver Roberts,
Thank you for bringing this matter to our attention. We regret to hear about the delays you described and understand how concerning this situation must be.
We would like to review the details of your case from our side in order to clarify what occurred with the withdrawal request and the system notification you mentioned. However, without access to your account details, we are unable to investigate or provide a specific explanation. For this reason, we kindly ask you to contact our support team by email using the same address that was used to register your account, so we can properly identify your profile and review the matter in detail.
Please note that withdrawal requests and bonus-related conditions are handled in accordance with our established procedures and terms. Once we are able to access your account, we will be in a position to provide accurate information and assistance.
We appreciate your feedback and hope to have the opportunity to address this issue directly.
Best regards,
1Red Casino Team
Friday I put 50 euro with a 100%…
Friday I put 50 euro with a 100% welcome bonus it’s now Monday and I still don’t have it
Next day I have got me 50 euro on the account without a bonus and it took me over 3 days to get my money
So now I don’t want to play this site anymore I tried to cashout my 50 euro
AND NOW THEY SAY I HAVE TO PLAY 3x wager to cash my OWN MONEY OUT
not only that I need to sent verifaction to get my money back
This system take around 1 month
If you want to play online casino
If you care about your money and not being scammed DO NOT GO TO THIS BAD CASINO.
NO CASHOUTS
January 13, 2026
Unprompted review
Reply from 1Red Casino
Dear Kevin w,
Thank you for your review. We take such concerns seriously and would like to review the details of your situation from our side.
Unfortunately, without access to your account information, we are unable to verify the bonus status, wagering conditions, or withdrawal requirements you mentioned. To proceed, we kindly ask you to contact our support team by email using the same address that was used to register your account, so we can properly identify the case and provide accurate clarification.
Please note that wagering requirements and account verification are standard procedures outlined in our terms and are applied to ensure security and compliance.
We appreciate your feedback and remain available to review this matter once the necessary details are provided.
Best regards,
1Red Casino Team
Rubbish - do not deposit
This site does not let you deduct any winnings. You have to spend 3 x your initial deposit before they will allow you to withdraw any money. Stay away....
UPDATE
All their messages below does is confirm, you have to wager 3 X your deposit before you can withdraw any funds. I deposited money without getting free spins or any bonus funds and still had to wager 3 X my deposit before they would consider my withdrawal.
Now, having wagered 3 X my deposit and having funds left over, they are telling me they can't deal with my withdrawal as they don't have copy of my debit card...what next. JUST GIVE PEOPLE THEIR MONEY BACK....
UPDATE
Still no money and the unhelpful agent called WILLIAM is a 🧠 less idiot. Reading from a script with standard replies. I will be very surprised if I see any of my money.
STAY AWAY FROM THIS SITE.
January 12, 2026
Unprompted review
Reply from 1Red Casino
Dear Sarah,
Thank you for sharing your concerns. We’re sorry to hear that your experience felt frustrating, and we’d like to clarify the situation to avoid any misunderstandings.
The withdrawal was cancelled because the account verification process was not fully completed and the mandatory wagering requirement attached to the deposit had not yet been met. According to our terms and conditions, the deposit must be wagered three times (x3) before any winnings or remaining balance can be eligible for withdrawal. These rules are clearly outlined in the project’s terms and are applied equally to all players to ensure fair and responsible gameplay.
We understand that such conditions may not suit everyone, and we always encourage players to review the verification and wagering requirements in advance so there are no surprises later on. Our support team is available at any time to help explain these steps or assist with completing them if needed.
We appreciate your feedback, as it allows us to better explain our policies and improve communication with our players.
Best regards,
1Red Casino Team
Thy verified my documents and reply so…
Thy verified my documents and reply so quickly on emails about documents , the casino paying okay .. play responsibily
January 11, 2026
Unprompted review
Reply from 1Red Casino
Dear Robert Diac,
Thank you for sharing your experience with us. We truly appreciate you highlighting the document verification process and our email communication — efficiency and clarity in these matters are very important to our team. It is also great to hear that payouts met your expectations and that the overall process felt transparent.
Your reminder about playing responsibly is especially valued. We strongly support a balanced and mindful approach to entertainment and are glad this message came through your review as well.
We wish you continued positive experiences and remain available should you ever need assistance.
Best regards,
1Red Casino Team
FIND ALTERNATIVE YOU WILL BE SCAMMED
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted support who said they would raise a ticket with the relevant team. After continuously contacting support I'm getting the same automated responses and have had no contact about the bet. SCAM CASINO. doesn't want to pay me bet out in fear of me making a withdrawal which you can see from other reviews below also causes problems. PLEASE NO MATTER HOW DESPERATE YOU ARE, AVOID THIS CASINO
3rd day, still no response or correction, same automated messages when I contact support.
4th day. Finally settled my bet as a winner. Now to see how the withdrawal process goes
January 10, 2026
Unprompted review
Reply from 1Red Casino
Dear Luke Stephen,
Thank you for sharing your experience in such detail. We would like to clarify that the initial settlement of your bet was affected by an incorrect calculation on the provider’s side. Once the issue was identified and the request was fully reviewed, the bet was recalculated correctly and settled as a winning outcome.
We understand how frustrating the waiting period must have been, and we truly appreciate your patience while the case was being reviewed and corrected. Thank you as well for your loyalty and for allowing the process to reach its proper conclusion.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Deividas Filipauskas,
Thank you for your enthusiastic feedback. We’re delighted to hear that the variety of games stood out to you and made your experience enjoyable. Offering a diverse selection that keeps gameplay fresh is something we continuously work on.
We also appreciate your recommendation—it means a great deal to us. Thank you for taking the time to share your impressions, and we hope you continue to have a great experience.
Best regards,
1Red Casino Team
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