1Red Casino  Reviews 1,615

Great games and really good around experience

As usual a casino app that dont want to pay out. I played no problem but now im trying to withdraw 100 pounds im told i can't as i have 2 accounts. I only have one account its just theft as far as im concerned. They are happy for me to give them money .

Update
Day 24 and still no sign of my withdrawal just keep getting fobbed off with the same messages about the finance team !!!
I have emailed them this morning that if I don’t get my funds I will be reporting them for fraud and false advertising!!

Do not use this casino!!!!!!
Read ALL the reviews first…..
You automatically get upgraded to VIP, trying to make you feel important and valued. It’s all a load of rubbish. I asked my VIP manager to self exclude me from the site, he emailed saying he’d be sorry to see me go, what would help to keep me there. Kept offering bonuses, free spins, I asked him to just exclude me. But he didn’t do it, in the end I gave in, I accepted his offer. This is illegal, if a player asks to be self excluded then that should happen IMMEDIATELY!!!! That’s the gambling rule. So I have put in a complaint and have asked for a refund from the day I asked to be self excluded, because I was still able to deposit and did. If he had done what I’d asked I wouldn’t have been able to waste my money. I have been emailing everyday for 15 days and getting the same responses as everyone else about their withdrawals. You FAILED ME, I asked to be self excluded and you continued to pry on my vulnerability!!!!!!!! How many more have you done this to? I will NOT let this go! I suggest you refund me and fast!!
I will be taking this further, it’s unacceptable, it’s illegal, you are praying on vulnerable people and when someone asked for help you continued to tease, tempt and beg them to stay! It’s unlawful, disrespectful and clearly you can’t be correctly licensed as if you were, you’d know this is not correct procedure. I warned you I would be writing a review if I didn’t hear from you soon, so here it is……….its simple, refund me!!!!!!!!
I will be updating this review regularly and if I need to, I will mention names!

Update: As 1Red responded I emailed again. Got the same response as previously even though they advised to email anything as it’s a confidential matter and I got told “Don’t worry”. Are you serious? Very condescending if you ask me. Also, you take reviews and matters like this seriously? Then why aren’t you dealing with the urgent matter urgently?
You are not protecting your players! You are stringing them on, this is an urgent matter and a serious matter, yet I haven’t even had an acknowledgement from said “Department” !!
Please sort this out!! I would like my refund and I would like to receive it quickly.

UPDATE: It will be 4 weeks tomorrow and still nothing! Other than this reply to my review, I’ve had nothing from their so called responsible gambling department. Not even an acknowledgement. Just repeat email responses saying it’s being dealt with. Absolutely appalling behaviour!
You don’t protect your players at all!

UPDATE Jan 19th
STILL NO WORD FROM 1Red.
So your reply was lies, complete rubbish!
I email as you stated in your reply and get the same generated response! You don’t have the player well being at heart. You are still prying on the vulnerable! I haven’t even had an acknowledgement. Absolutely terrible.
I want an update! I want my refund! I also want an apology, what’s happened to the colleague that illegally tempted me to play? I bet it’s him responding to my emails! I won’t leave this, I will keep adding updates until I receive a reply and a refund.

UPDATE 21st of January
This is the response I receive after waiting OVER 4 weeks, they have completely missed the point that THEIR VIP member of staff “JEAN” did NOT self exclude when asked to and continued to tempt, offer bonuses, say he’d miss me-yet I’m in the wrong? If he self excluded me the day I asked I wouldn’t have wasted the money and I wouldn’t be asking for a refund.
Hi!
I am writing you regarding your refund request. I would like to inform you that I am forced to deny your request since there isn`t any legitimate reason for a refund.
By registering a Player Account with the Website you agree and confirm your consent with the Terms and Conditions.
You are required to read them before you start using the services of the Casino. If you do not agree to these Terms and Conditions, you are not allowed to use the services of the Casino.
By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
The Casino is not responsible for any damages, costs, expenses or damages, whether direct, indirect, special, incidental or other actions arising in connection with your use of the website or your participation in the Games. The casino has own license which is not required checking of list of self-excluded players or any local organisations. It is the player's responsibility to inform us about problems with games or addiction. Your account has been closed shortly after the addiction problem was noticed. Also, due to our terms and conditions, it is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games.

Made a £1000 withdrawal on the 23rd December. It has said pending ever since. I have been on live chat more than 20 times asking where my money is and everytime I get an AI generated message saying there’s fraud checks etc being done. I have just went on live chat again tonight and they have closed my account but said my withdrawal will be processed. I am contacting my bank on Monday to report them for fraud in the hope that I’ll manage to get all my deposits back. AVOID THIS SITE AT ALL COSTS!!!!!!!!!!!!

Update: day 15 and still no money. Have spoke with live chat every single day and still getting the same generic response. Going to phone my bank today to try and get a charge back from all the deposits I’ve made. Think this is a definite scam judging by everyone else’s reviews

UPDATE:
It’s now been 26 days and still no withdrawal. They have now closed my account but claim I will still receive my withdrawal. There is absolutely no chance I’m receiving this and it seems like I’m not the only one in this situation. I’ve emailed a complaint to Curacao gaming commission but won’t hold my breath. Absolutely shocking what this company are doing to people!!!!

Update - 26th January - one month after withdrawing, I’ve had my withdrawal and the funds have landed in my bank

Update - 25th January - had an email to say my withdrawals had been approved! No funds in my bank account though so let’s see. Will update if they do materialise
Update - 19th January - still nothing! And now the live support option has gone so can’t even ask anyone where my money is. I’m definitely not getting these funds am I?

Update - 13th January - still no funds. This has been since the 5th December

Update 4th Jan - still absolutely nothing despite contacting the company daily

This gambling site really does have decent wins. Unfortunately even after being verified and receiving a few pay outs which were quite quick, I won almost £500 which still hasn’t been paid out 4 weeks later. I cancelled the withdrawal and did another one to try to restart the process - but this is still pending 1 week later.
They suck you in with allowing a few withdrawals but then fail to allow any others they just stay in pending with no action. I’ve contacted the company multiple times (in fairness the support function is quite fast) to be told they need additional checks but won’t tell me what those additional checks are. Really poor

I've been browsing this website and while it looks good, it's a bit too general for my liking. 🧐 still not sure if it accepts players from uk.

Worst gaming site I’ve ever used haven’t paid my winnings for week now and no one gives you a straight answer why is taking so long. They state withdrawal same day instant.. please people stay way from this site you will never get paid from them I’ve had a nightmare from them.. costumer service read from script I’ve had over 50 emails back and forth every reply from them is the same. Our finance team is working hard to resolve your issue.. scum of the earth.. please keep posting so they get closed down. One more thing keep records of all conversations and publish them so this Scum gets exposed.. I’ll be updating every day and till i get the money or an answer. Good job looking at reviews someone has publish their business address.. today is 3rd of January still waiting from 1red no answer or explanation why i haven’t received my winnings.. just avoid spending your money you will never get paid. Just a quick update I’ve been onto customer service again today back and forth about 20 emails all i get is we are working hard to solve the issue and this is because we Anna make sure players safety is priority😂😂😂 so my response was if i was to deposit 1000 pound now you would not take the money you make sure that is safe before you take the money guess what they responded by saying you can deposit and use our site anytime. Never had an issue with any gaming site 99% of them would pay you in 24hrs at latest. This clowns over a week now want even give am answer why is delayed.. i first wanted to withdraw 4k as it states on their site max 4k the refused that amount max i could do was 1.500 so did that then waited few days while waiting i spent the 2.500 that i had there. This is their strategy delay the withdrawal so people get annoyed cancel the withdrawal and loose the money… I’ll be updating every day and till i get paid or at list a valid reason. Terrible site please don’t use them. Update today is the 4 January 2026 still waiting for a reason or a payout from 1red casino. Update today date is 5th January 2026 again back and forth over 30 mails with 1red customer support/services not one valid reason why i haven’t received my withdrawal yet..I'll keep updating and till this scum get closed down or sort the pays out for everyone.. everyone please stop depositing with them and keep reviews going and till they sort it out. Time for the update today is 6/01/2026 still no payment from 1red casino I’m wasting 2/3 hours a day with customer service and no one tells me why hasn’t been processed all they tell me is being processed for security purposes.. everyone keep posting so we can get the message out there to stop people depositing money with them they don’t pay out is simple. They hope after waiting for weeks and weeks you would cancel the withdrawal and loose the money on their casino this is their strategy… Update today is 7-1-2026 still haven’t had an answer from 1red no money no answer how long is gone be. Twice contacted them today zero information to when I’m gone get my money.. all i get is written script sometimes payout can take longer then usually take for the safety of our players.. what a joke they are… we’ve got an update from 1red. My answer to that response is nonsense and you know it. Doesn’t take 2 weeks to do any checks. And the selected payment method is no different from the one I’ve made deposit before. My everyday account. So cat the crap 1red casino and pay stop scamming people you do 000 checks when people make deposit but somehow when they make and withdrawal you take weeks to check and can’t even give an actual time line despite the fact that on your site says instant withdrawals up to 4k but you limited me to 1.500 and cancelled my second withdrawal that i made few day later. You are a scum no other word for 1red casino. Everyday ill be updating all over social media and with a bit of luck one youTuber will come across my messages and you will go viral i pray for this to happen then my actual withdrawal at list you will either treat people with respect or get closed down either way you not gone be very famous and with bit of luck people with stop using your site..
just an update today the date is 8 of January 2026 still haven’t been paid by the scum 1red casino. Or a valid reason.. one word for them scum scum..
update time 10/01/2026 still no valid reason from 1red casino as well as no payout. Yesterday i thought ill make e deposit just to see if there is actually a problem guess what no problem making deposit toke the payment in seconds and let me play. 1red casino only have a problem with paying out.. warning to all you players out there do not use 1 red casino they want pay out… they hope people get fed up waiting and cancel their withdrawal and loose the money that way they are in a clear not held accountable. I’m not gone cancel and I’ll update daily just to warn new players..

After using this site for many months I’ve finally hit my ends with it, games are amazing and it does well for me BUT to be paid out is such as hassle, I’ve always had issues with withdrawals on here and now I’ve been pending the longest one yet, cannot get answers or a amicable resolution. I know many others have suffered with this issue so if you read this just be sure to read everyone else’s reviews and be wise. Unless they get a new payroll team in I don’t see this changing and you’ll be told “it’ll be sorted I promise” still wake up in a morning nothing changes , if this was you having to write this you’d be bored and tired of being taken for a idiot in the world.

Update, been told the systems been down for payments and it’s back running. Still being told “ I’m doing everything I can sir to help you”
This is a money laundering business and you need to report it to the curacao gaming authoritie. Let’s get this site gone that does not pay people.

Update 4th of January. Still nothing. Reported to the bank and have an ongoing investigation into the merchant that accepts the money,which will then lead to action against the casino.
Reported to Curacao gaming board.
Also I noticed that they have swapped from “tech swap” who was accepting money not that long ago.
They now use “skriff” or “skillzfun” that’s the new payment taker they have running there systems. Guys report to your banks at all costs. Take action now DO NOT WAIT.

As you can see I have a reply on the7th in which they are lieing blatantly and if only
I could post pictures to show you all the messages where they say it’s back working and there going through payments, don’t be fooled. We won’t get our winnings. ALL A SCAM

Day 20.
13/01/26
Too all people who aren’t being paid out. Can we form an alliance to take action against these people. If anyone is in on this. Let’s figure a way to make it happen. I will check updates regularly. This casino will either suffer a blow or pay out. It’s our money they have guys.

Had no problems with site, until I tried to withdraw money, it's now been 13days since they forced me to bank transfer rather than my card, did sent all relevant docs, but still waiting, but take money ASAP, I've read other reviews same problem, they call you vip customer but they just deal with bonuses pointless, feel a bit used, happy new year 1red
Update;
Vip james reply,
"AS I told you mate it's being dealt with, you just have to wait"
Nice vip customer service
Update
Day 14 nearly got there business address if anyone wants it for legal documents I'm giving it 2 days because of holidays
Day 15
Still nothing sign not even email
Curasao gaming commission Caribbean need to be informed. Update tomorrow again good or bad
Day 17 still nothing. Losing will to live
Day 18 nearly, still told it takes time. Vip james says he's closely monitoring it lol
Day 19, tried to speak to vip manger james, usual scripted stuff, ask how many emails he sent to finance since he is closely monitoring it, told it was confidential, would not send me the emails he sent hey ho, another day in paradise,
Day 20, still nothing, I have sent complaint to gaming commission in curacao it's complaints @cga.cw worth a try.
Update
950am 8th January 2026
They have just cancelled my withdrawal, and put it back in my app joke waiting response
1035am, technical issues, can you withdraw again via bank transfer lol done it will let all know
Response
Hello David, thank you for waiting. I was informed that your withdrawal was canceled due to minor tech issues. Please make a withdrawal again via the bank transfer
Day 21-1
Was told they would speed it up which means less than the normal 48 hours, lol it's been 24 so far and back to scripted answers, we will see
Update
Sorry to previous address I gave out for 1red companies house gave out to me, guy from address has had lot of hassle and he is changing name a fastenings company, he gave me proper address of casino 1red as he is sick of getting legal stuff so this is real address don't bother calling number dead
1RED CASINO
95 sloe Lane
LL576RB
CRYMLYN
UK
0705 994 1810
Go to iRED CASINO TRUSTPILOT
give you laugh 2.1 rating and address all fake not such a place in newport

Company are lying cheating scumbags taking deposits of customers and not paying them out fraudulent activity you will be hunted each one of you by the authorities will not let this go. Weeks and weeks pass automated messages from vip service blaming it on over work load and technical errors how do you sleep at night stealing customers money. You will be tracked and traced do the right thing and pay customers out before it’s too late. Yes you replied there was no threat I said to you that the authorities will get you for fraud all the reviews shows multiple and multiple reviews your not paying your customers out

Keep well well away con artist withdrew money then they returned bk 30 and the other 60 disappeared asked for id but making it complicated trust me keep away disguisting site

Day 17 of a withdrawal of £2,000 with the same excuses everyday from VIP manager Monica claiming the finance department are processing the payment but are extremely busy - this is just one of many similar excuses.

It’s clear everyone on here is having the same issues.

I will update this regularly with further progress and if and when resolved.

2nd of January update.

Still no payment to my bank with VIP Manager Monica still advising the same excuses of it’s still with the finance department - even though she advised the other day it was now with the payment provider awaiting authorisation and release.

I have requested hourly updates throughout the day which they are reluctant to give.

I will update further in due course.

4th of January Update

It’s now been 20 days since my withdrawal and still pending - VIP Manager Monica has advised it’s with the ‘special department’ getting resolved with the payment provider. I have requested regular updates and an accurate detailed response for the reason of delay which seems impossible to get.

I will update in further in due course.

This is incredibly poor and needs to be resolved to salvage any professional credibility.

6th of January Upadte.

Back talking to VIP Monica this morning and no update on the apparent transfer to the special department who were resolving this with the bank payment provider.

Same excuses as everyone else and I have requested an update within the hour with immediate payment - but yet again the same nonsense of ‘she can’t give a timeframe’

Absolutely ridiculous - a commissioning body must be aware of this and needs to do something.

January the 7th update

I have now received my first withdrawal into my bank account of £2003 which was made on the 14th of December.

I still have a number of withdrawals that need to be made with a limit of only £1000 a day as advised by the vip team.

I will update further of my progress and when the other withdrawals reach my bank account.

Currently I have 1 withdrawal requested for £1000 which was made today 9/1/26

The time it takes to receive my withdrawals is unacceptable and the star level will increase if my experience improves with my current and future withdrawals.

January 14th Update

I have a pending withdrawal for £1000GBP since Friday 9th of January which still hasn’t been approved - the time frame advised on the terms and conditions is one business day for the method of withdrawal I have used (Bank Transfer)

I have chased this up and requested an immediate update of why this still hasn’t been authorised with the generic replies advising of no time frame can be provided.

Incredibly poor at this stage again and needs to improve.

Will update my experience continuously untill my withdrawals are resolved.

27th January Update

I have received my withdrawal of £1000 to my bank account on the 25th of January - this was requested on the 9th of January… 1RED will need to process the remaining withdrawals a lot quicker than the previous 2 to restore faith and gain a better review score.

I have requested another withdrawal of £1000 (my daily limit) on the 26th January… I will update my experience on this one regularly.

January 31st update.

The withdrawal on the 26th was accepted the same day and hit my bank shortly after - which is how it should be.

I have 4 more withdrawals to make that coincide with my withdrawal limits and my latest was made on the 29th - this is still pending as of today (31st)

I will update regularly and adjust my trustpilot rating score accordingly.

5th of February update.

My withdrawal on the 29th was cancelled due to a technical error on 1REDs side and was requested again on the Monday 2nd February with assurance it will be processed within 48 hours - this did not happen and it’s still in the pending state.

I’ve requested the complaints department contact multiple times which they will not provide and advise to be patient.

Incredibly poor once again and have asked for an update within the hour.

I will carry on updating as this process drags on.

18th FEBRUARY UPDTAE

I received my latest withdrawal placed on the 2nd of February on Friday the 13th of February- which is a ridiculous amount of time to process - with constant correspondence advising of delays with payment provider, busy work load etc.

I have made another withdrawal of £1000 on the 12th of February which is still pending as of today… I have started correspondence and apparently it’s been prioritised and I will receive it soon according to Kate my VIP manager.

I will regularly continue to update my experience and hope it changes to positive.

UPDATE 29 days later I received my withdrawal at 7 pm last night 🙌🏻

Waiting for withdrawal from 22 nd dec . There own site says withdrawal can take up to 48 hours but we're on 216 hours now . They say it's getting processed then it's safely in a Que . Doesn't give me much hope .
Think they need to change there policy on withdrawals as definitely not 48 hours

DAY 14 still waiting ...

DAY 18 still waiting

DAY 21 still waiting

Fair play and the return is instantly credited not any problems and customers services are quick at responding to customer queries

Still waiting for my withdrawal now 15 days later - withdrew on the 15th of December and still waiting and it’s a lather amount £600 in total- live chat is not supportive

Good assortment of games. Payout is a bit slow but works! Would love it if the crypto transfer worked for me.

Stay away from this site not 1 cash out bout 500 in