1st Business Connections Reviews 96

Exceptional service from Bobby from start to finish! ⭐️

We got a great deal and the communication throughout was amazing. Bobby kept in touch the whole way until we were fully up and running with our card machine for our new business, making the whole process really smooth and stress-free. He even went above and beyond by helping outside of working hours, which we really appreciated.

On top of that, he’s got great banter too, which made the whole experience even better. Highly recommend! 👏

Thank you again Bobby
Stacie & Bethany

I can’t thank Jordan and Bobby enough for helping me set up my electricity, gas and card machines for my business. Great set of lads. Thank you!

Always quick to help with any questions
Thankyou

Been dealing with Bobby last couple of weeks for getting electric he was brilliant to deal with 5 🤩 thank you

Spoke to Jordan helped me out with what I needed top guy carnt reccomend him
Enough

The products were sold to me without being pushy. I received excellent service with clarity and lots of information without being overwhelming.

I was having massive problems with British Gas light thy wouldn’t release my gas and electric I was a new buisness so I didn’t need the stress I spoke to a lovely polite and helpful Kyle who sorted problem out with the good help of Bobby they did everything for me thank you so much I was cautious of trusting 1st buisness connections as I was a new company but I am so glad I did thank you so much Kyle and Bobby for the help and professional experience and making this so easy for me.

Easy process signing up for our new electric supply for our new premises. Bobby was helpful and ensured everything was spelt put clearly. Thanks

I had an outstanding experience with Bobby and Dave at 1st Business Connections and honestly can’t thank them enough. For nearly three months I was stuck in an endless loop dealing with Yorkshire Gas and Power (YGP), constantly passed between overseas call centres with no real progress.
Thankfully, I was put in touch with Bobby — and what a relief. Within just a few hours, he had completely sorted out what weeks of phone calls couldn’t. He’s professional, calm, extremely knowledgeable, and communicates clearly every step of the way. If you’re considering reaching out, don’t think twice. I wholeheartedly recommend Bobby and Dave at 1st Business Connections.

Bobby was excellent and sorted out our card machines with ease. 10/10

I contacted Bobby at 1st business to help me with re doing my electricity contract. Again, fantastic service and found me a great price. He has also found me a better card machine than the 1 I was using where I get all money paid to me straight away and I don’t need to rely on WiFi to use it. Will always recommend you to anyone

I advise other business owners to exercise extreme caution and request a full cost breakdown before agreeing to a contract through 1st Business Connections. My contract with Valda Energy included a significant commission uplift on the daily standing charge which was not clearly disclosed during the sales process.

A supplier representative confirmed on a recorded call that this "significant uplift" was added to cover the broker's commission. When challenged, 1st Business Connections distanced themselves from the pricing rather than addressing the failure to disclose the financial impact on my daily rates. Following a dispute regarding these admissions, my contract was cancelled. "Disclosing" that a commission is paid is not the same as being transparent about how it is embedded into your rates. Always ask for the uninflated rate versus the broker-uplifted rate.

UPDATE: The broker (Dave) requested I remove this account, claiming the Valda representative "misinformed" me. However, the data suggests otherwise. The broker's contract carried a £3.75 standing charge and 32.56p unit rate, while the direct rate for the same period was £0.66 and 23.42p. It is difficult to accept "misinformation" when the broker's standing charge was nearly six times higher. Whether the broker or supplier added the uplift is a technicality; the price was heavily inflated by an undisclosed commission structure. After I challenged these figures, the contract was cancelled. I stand by this truthful account.

UPDATE (Jan 18th): The broker attempted to have this review removed by flagging it to Trustpilot as "not based on a genuine experience." I provided full evidence to Trustpilot’s Escalations Team, who manually investigated and formally verified the review as genuine. Despite this, the broker has continued to flag it.

UPDATE (Jan 21st): 1st Business Connections flagged this for "defamatory content." Trustpilot again ruled in my favour, confirming the review is not defamatory. Should this continue, I will seek a formal outcome from the Energy Ombudsman regarding their conduct.

UPDATE (Jan 24th): The broker flagged this a third time for "harmful or illegal content." Trustpilot once again ruled in my favour and reinstated it. As the broker has ignored warnings regarding this interference, I have escalated the commission dispute and their conduct to the Energy Ombudsman.

UPDATE (March 25th): FINAL OMBUDSMAN DECISION. The Energy Ombudsman has concluded its independent investigation and formally ruled in my favour, finding a customer service failing occurred. The investigator determined that 1st Business Connections Ltd "did not provide you with all of the required information in relation to the commission applicable to your contract during the sale of it." Specifically, while a total commission figure was mentioned, the broker failed to provide the necessary breakdown of how that commission acted as a price uplift on my daily rates.

The Ombudsman has ordered 1st Business Connections Ltd to issue a formal written apology for the service failure and make a financial payment to me as a gesture of goodwill. This independent ruling confirms my concerns regarding the lack of transparency were well-founded. Despite repeated attempts to flag this review as "lying" or "defamatory," a regulatory body has verified they failed in their duty to provide clear information. I hope this serves as a verified warning to others to insist on a full breakdown of all commission-led price uplifts.

The service from Jordan at 1st Business Connections has been exceptional and I can't thank him enough. For almost two months I've been going backwards and forwards between British Gas, Total Energies and British Gas Lite - all with their call centres apparently in Cape Town. After a 45 minute call today with Noor in South Africa or India I'm not sure my blood pressure was sky high at 197/111. Still no answers and seemingly no way forward. Fortunately someone directed me to Jordan and in a few hours he's resolved the whole situation. He's thoughtful, considerate, articulate and knows exactly what he's talking about. Don't hesitate to contact Jordan. I highly recommend 1st Business Connections.

I had the pleasure of dealing with Lucy and Bobby to get my electricity and gas set up for my new premises, and she made the whole process so easy and stress-free! She was friendly, professional, and really took the time to explain everything clearly. Everything was sorted quickly and efficiently — I couldn’t have asked for better service. Highly recommend Lucy for anyone needing help with their utilities setup!

I'm thrilled with the electrical work Jordan did at my beauty salon. His professionalism, punctuality, and attention to detail were impressive, and everything is now working flawlessly. I appreciate his hard work and dedication, and I highly recommend him.

Booby has been amazing with myself. Incredible customer service. 100% recommended!

they were on the ball and got it done quickly even though i kept forgetting to get the readings to them they kept reminding me

Bobby has been at the end of the phone for every step of the way for my new business venture . Extremely helpful , quick to action and can’t fault any of his team either . Refreshing to have someone know what he’s talking about to

Had a very good experience with Bryce. Very informative. Very friendly

Bobby has been brilliant! He was very patient in answering all my questions and getting me and my husband set up using the Mypos machine. I have started using it and it’s exactly how we agreed and easy to transfer your money. Thanks Bobby!