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Rated 5 out of 5 stars

Thank you so much David and your lovely assistant Bue. You sorted out my boiler problem promptly and with great knowledge and kindly had a look and advised me of my dodgy bath taps. I will definitel... See more

Rated 5 out of 5 stars

1st Call Services were excellent when they installed our new boiler. From the initial consultation with David we knew we had chosen the right Company. They were very tidy workers and treated our hous... See more

Rated 5 out of 5 stars

Had a back boiler in fireplace that was replaced with a new Worcester Bosch and moved to loft so lots of work to do there. The whole experience was stress free , very competitive price with a 7 year... See more

Rated 5 out of 5 stars

David @ 1st Call Services just fitted a Worcester Bosch 32cdi compact boiler, fantastic quite boiler. David PRICED MATCHED on line companies, so great value, with the added bonus of him being the loca... See more

Company details

  1. Boiler and Heating Service

Written by the company

A warm welcome to 1st Call Services. We are a family owned business that has proudly been serving our customers in the Essex area for over 20 years. Although we offer a wide range of plumbing services, our core business is in the installation and replacement of Gas Boilers. We are now offering up to a 10 year no quibble parts and labour guarantee. We can also offer finance in the form of either: buy now pay later, interest free credit or a loan. We install, service and repair a wide range of boiler makes. We do however prefer to install Worcester Bosch boilers. We believe that only Worcester Bosch have the quality and service that we want for our customers. We have been the go to company for Worcester Bosch boilers in the SS poscode area for over 17 years and are PLATINUM level accredited installers for them. Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment. We pride ourselves on the high level of recommendations and feedback that we receive from our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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Rated 5 out of 5 stars

Another happy customer

A big thumbs up for 1st Call Services. I had a low-pressure problem causing my boiler to shut down overnight during the cold snap. I rang them in the morning, they arrived in the afternoon as promised, and fixed the problem without any fuss. No nonsense, no overcharging, and no excuses. Great service.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

My washer/dryer machine

1st Call Worcester.
Absolutely superb service always. Would never use any other company. I recommend this company to anyone with problems with their machines.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler pressure issue resolved!

David and Beauleigh came out to sort a pressure issue with my boiler It was resolved efficiently and I was explained and shown what they were doing all the way through so I was fully informed. David has always been my 1st choice to use over the many years he has done work for me because I know he has the highest standards when it comes to his work and his customers. I will always recommend him and his work to others. Thank you David and Beauleigh

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much David and your lovely…

Thank you so much David and your lovely assistant Bue. You sorted out my boiler problem promptly and with great knowledge and kindly had a look and advised me of my dodgy bath taps.
I will definitely be recommending you and will contact you with any other boiler related issues. Many thanks again.

February 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Had problems with the hot water

Had problems with the hot water . David came straight away found the problem, fixed it and did the annual service. He has done the service since we had boiler installed by him 6 years ago. Always reliable and friendly

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler fixed

Pleased with the response and service received from the guys.

May 31, 2024
Unprompted review
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Reply from 1st Call Services

Hi Suzanne. Many thanks for your business and taking time out to show your appreciation

Rated 5 out of 5 stars

1st Call Services was very…

David the owner at 1st Call Services was very prompt with a visit he listened to my needs of a new boiler and suggested what he thought would be best for me .He even suggested speaking to family
if they had any concerns.I received his very thorough quote and with my son in laws input I went ahead with the installation .A days work was recommended. He arrived along with chap Boo and they got to work .A very professional company and friendly.Work completed fitting a new Worcester Bosch boiler plus loft and roof work to fit a new compatible flue. All rubbish cleared and taken away at end of day .
I would not hesitate to recommend David and his company .They are a local company from Leigh on Sea and I will be using them for any future work so glad I have found them after bad plumber experiences in the past .
Thank you

June 22, 2023
Unprompted review
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Rated 5 out of 5 stars

First Call Gas Limited

Since having a very polite reply from the company director I would like to apologise and set the record straight and state that newboileressex were not the company that caused the upset at my father's house 16/12/22 the company at fault is First Call Gas Limited of Cleckheaton West Yorkshire.

December 16, 2022
Unprompted review
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Reply from 1st Call Services

Dear Ian. I am David Ryther the proprietor of 1st Call Services and my website is newboileressex.com. I can assure you that my company did not attend your fathers property. I know this for a fact as we did not attend any properties and defrost any condensate pipes during the recent cold snap. With over 2000 customers when a cold snap comes we have to work round the clock to attend our existing customers and do not take on new customers in this period. We did however help out 3 new customers out over the phone and free of charge. Also we have a standard call out charge of £70 plus vat and therefore the invoice would have been for a minimum £84. I would invite you contact me directly to have a civil conversation and for me to further prove that you are targeting the wrong company. My direct number is 07812590033. I very much hope that you make contact Ian. Not that it is relevant Ian but my father was a World war 2 RAF veteran. Sadly we lost him a few years ago.

Rated 5 out of 5 stars

Amazing new boiler and install

Had new Bosch boiler and Bosch WiFi controller fitted by David. He has done a very clean job. Super polite and lovely person to deal with. Thank you so much for every step of the process.

June 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Great job!

1st Call Services quoted to replace the boiler and fit a Hive controller as well as checking the rest of the system. When we went ahead with the work, Dave was very professional and reliable, completing everything in the time agreed. It was great to use an independent small business and know who you're dealing with.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

New Bosch Woster Boiler install

David did a great job in replacing my 30+ year old boiler with a brand new Bosch Worcester boiler. He is very professional and courteous. His initial quote was also reasonable. Many thanks again David!

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Dave & Boo from 1st call Services…

Dave & Boo from 1st call Services arrived this morning 24/09/2021 on time as arranged to give our Worcester Bosch boiler its annual service, work was completed nice and efficiently. Highly recommend.

September 24, 2021
Unprompted review
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Rated 5 out of 5 stars

Strongly recommended :)

Dave and his apprentice were both fantastic! Not only do they carry out a great job for you, they are polite and generally nice people to have working in your home. I'd very much recommend these guys 🙂

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

An Old House Made New.

We needed a complete new heating system to replace a 50 year old hot air boiler and asked Andy from 1st Call to advise. His knowledge and price were outstanding and in April He, Liam and Theo arrived and set to work, it took about three days to dismantle the old system and fit the new with an up to date top range system. At the end of each day the furniture and flooring they had to remove was replaced and the areas cleaned and vacuumed. On completion of the work the system was explained and demonstrated in a manner that was understood. We were so pleased with what we now have that we asked if they could convert our old bathroom into a shower room.
Again the expertise and vision of Andy was invaluable in deciding what should be done and the estimate agreeable, this was a much more involved project and after two weeks of the same outstanding service from Liam, Theo the Tilers and Electrician. Whilst on the final fitting of the new units my wife and I were struck down with Covid so the work had to stop while we were isolating. After the isolation period the work was completed and we now have a modern house.
We can't thank Andy and his team enough for the help, kindness and support given during this renovation.
Don't be afraid of advice, price or workmanship with 1ST CALL it's all genuine.

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

Best choice I could of made

David @ 1st Call Services just fitted a Worcester Bosch 32cdi compact boiler, fantastic quite boiler. David PRICED MATCHED on line companies, so great value, with the added bonus of him being the local Worcester Bosch approved fitter so 10 year guarantee, and local for servicing and if any problems. Nothing was to much trouble and they continually checked things were in the right place for me etc. No complaints at all with boiler or service.

August 7, 2021
Unprompted review

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