Five stars for price, but nothing else. List of what is covered varies across documents. Far too many basic options. Bland statement about what is not covered ambiguous. Restarts and chat dialogue nec... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Online proposal forms quite good,clear, and simple. It was slightly awkward to dodge some of the additional cover that I did not want. No helpline tel no. and no option for a hard copy of the policy/... See more
Company replied
A smooth transaction although comparing premiums when changing some details did not alwaysseem to be in the same figures as quoted but never in any material amount. Overall good.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
182K reviews
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Easy to use.
April 24, 2026
Shocking company.
Shocking company.
Quoted me £1400~ for a premium. Paid in full. Said that due to an error inputting on THEIR form, that I owed them £250 more.
Spent an hour on the phone with someone endlessly trying to insist that this was my fault. Advised they would take payment automatically or cancel my cover.
Then wanted to charge me £100 for the privilege of saying no to them asking for more money, as I then asked to cancel.
Extorting company. Stay well away. Customer service absolutely shambolic!
April 24, 2026
Unprompted review
Very easy to do straight forward
April 24, 2026
Lower quote than my last insurance…
Lower quote than my last insurance company and all sorted very quickly. All straight forward.
April 23, 2026
Awful company - worst ever
Awful company.
Worst ever. Wanted to sell my car, 1st central wanted £258 to cancel my policy, it's in their Ts and C's.
CON ARTISTs and SCAMMERS
AVOID, lots info on Facebook, just put in 1st Central.
April 24, 2026
Unprompted review
easy to do on line
April 23, 2026
Hassle free renewal no hidden extras…
Hassle free renewal no hidden extras and a great insurance Company to deal with.
April 24, 2026
Very unprofessional
Had one email stating that the would not be renewing my car insurance no explanation given not a happy customer
November 6, 2025
The site was easy to use.
The site is easy to use and has all the information you need. And the price was acceptable.
April 24, 2026
Very good service
April 24, 2026
Very friendly and helpful staff
April 20, 2026
Good price sensibly linked to car value…
Good price sensibly linked to car value and miles covered.
April 20, 2026
It was easy to do on line x
April 20, 2026
Communication online
Communication online, email and phone has been helpful and clear. The quote being much less than other enquiries and as far as I can gather covers all aspects that I need.
April 23, 2026
Would never use again
Would never use again. Car insurance in general only allows you to purchase "for a year" or pay for incredibly expensive 'short term' insurance designed for a few days. I needed to change my vehicle as my old car went back but my new car wasn't going to arrive for a few weeks. I was told I MUST cancel my insurance becasue otherwise I'd be liable for the old vehicle (which I can understand) but they gave me no option to freeze or reomve the vehicle from my policy and instead took £65 off me (admin fee and cancellation charge) for a circumstance beyond my control. I would have happily remained with them as my insurer but after being scammed out of £65 would never use them again.
April 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They have a good website that’s easy…
They have a good website that’s easy use and a product that’s excellent value for money. Can’t go wrong really.
April 24, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review! We're happy to hear that you found our website easy to use and our product offers excellent value. Thanks for your feedback.
Emily
Quick and easy.
April 24, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Easy great price
April 23, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Great price for My car insurance…
Great price for My car insurance renewal, beat the rest by a good £100.00
Slight issue at payment portal online but all cleared up with a single phone call.
April 17, 2026
Reply from 1st CENTRAL Insurance
Hi
We're happy to hear that you found a great price for your car insurance renewal! We appreciate you letting us know about the payment portal issue and are glad it was resolved quickly with a phone call. Thanks for your feedback.
Emily
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