1st Fix Maintenance Services Ltd Reviews 58

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

HASSAN RASHID IS AN OVERCHARGING THEIF . DONT USED HASSAN .cowboy firm didn't complete the job took advance payment deposits for jobs to be completed. left and didn't return with deposits. WENT... See more

Rated 2 out of 5 stars

Paid 1 st fix £750 to supply and fit a electric boiler ,it has needed to be reset 3 times ,the last one a few weeks out of warranty period and first fix invoiced me £98 to push a button !! When I... See more

Company replied

Rated 3 out of 5 stars

Received phone call from company following posting of job on rated people.com. They were able to do the job with little notice and the engineer came within the two hour window I was given and complete... See more

Company replied

Rated 2 out of 5 stars

Although the job got done, it took far too long. I was not inspired by the competence of the various workmen. But finally Zak put it right and on a Saturday too. The shower is now functional but I... See more

Company replied

Company details

  1. Electrician
  2. Carpenter
  3. Gas Installation Service
  4. Painter
  5. Plumber

Information provided by various external sources

Welcome to 1stfix Maintenance Services, the company that provides exceptional property care. At 1st fix Maintenance Services we aim to resolve your plumbing, electrical, gas or building issues without the fuss and cost. We can attend to your emergency electric, plumbing or heating issue, we also can quote for larger works or just help to solve your everyday DIY problems. Please look at our website, which gives comprehensive guides to our charges and services that we offer. We are a family run business and between us we have over forty years of experience in the industry. We are based in South London and have a large portfolio of happy residential and commercial clients across the capital. At 1st fix.com we feel that we are bringing a refreshing change to the building industry. We are committed to excellence and pride ourselves in creating the 1st fix, 1st time every time experience to all our clients. We demand the highest level of workmanship and always aim to provide outstanding customer service, this commitment has enabled us to grow rapidly by repeat and referral business. At 1stfix.com we offer a six-month no quibble guarantee on labour, this means if something goes wrong as a direct result of our engineers work, you can call us and we will send someone to assess the problem. If the fault is found to be ours, we will repair it and you wont have to pay any charges. Our Commitment to you: - No hidden charges, such as parking costs or congestion charges - Six month guarantee on labour - Detailed quotations and clear pricing - Honest, reliable and customer focused - Full liability insurance At 1st fix our main objectives are to provide a quick response to our customers needs, provide friendly and efficient engineers, a transparent charging system and have happy returning customers.


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1.5

Bad

TrustScore 1.5 out of 5

58 reviews

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Rated 5 out of 5 stars

Great partner for our development projects

TrunkLife develops high quality co-living spaces and working with 1st Fix Maintenance is helping our business to succeed. 1st Fix has been part of our projects from design till completion and their team has always been responsive and delivered on time and budget. 1st Fix do what's required to get the job done both in regards to the front-line engineers as well as great back-office support. We highly recommend 1st Fix.

March 20, 2017
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

We really appreciate your comments and we would like to thank you for taking the time to write your review. We look forward to working with you in the future.

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Rated 5 out of 5 stars

COMBI BOILER REPLACEMENT AND POWER FLUSH EXCELLENT SERVICE

Although not the cheapest, were very efficient and quick, but would only commence when positive they could complete within a normal working day. Installation took place in February.
Engineers kept us updated regularly throughout the work on progress.
Tidy, no mess, very polite and respectful with regard to property.
What was surprising was that the engineers spoke about how happy and proud they were working for 1st Fix.
Revisited a few days after installation and commissioning to ensure all was still okay.

March 12, 2017
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you so much for your feedback, not only do we really appreciate you taking the time to leave us a review but more importantly we are so pleased that you are happy with the works carried out.

If for any reason you need us in the future we will look forward to working with you again.

Rated 5 out of 5 stars

Excellent service

Hassan let me know beforehand that he was on his way, arrived within the time slot, was very pleasant and efficient, put up my new light fitting, made no mess and took away all the rubbish. What more could you want?

February 5, 2017
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you Jane for your review, we really value your continued custom and your kind comments.

Rated 5 out of 5 stars

Excellent service

From the very first conversation, to the invoice being paid, we've received outstanding service. I spoke to Laura several times who assisted in booking appointments for the quotes, then organising the work to be carried out.
The work was done swiftly to a great standard and at a reasonable cost.
I would definitely recommend 1stfix to anyone who needs work done in their home.

January 31, 2017
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

We are so happy to hear your comments and we would like to thank you for taking the time to leave a comment.

Rated 5 out of 5 stars

Great service

Couldn't ask for a better service, whatever the requirement.

January 30, 2017
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

We are really glad that you come back to us time and time again. We look forward to this continuous relationship. Thank you for your comments.

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Rated 5 out of 5 stars

No hesitation in recommending them.

Moving into a retirement flat I wanted extensive refitting involving carpentry and electrical work especially in the kitchen area which was pretty much rebuilt by them. They took great care to ensure I got what I wanted, always ensuring I understood exactly what they were doing. Their advice was excellent, workmanship great, and always with courtesy.
Perfect!

January 13, 2017
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you so much Stuart for taking the time to leave us a review. We value your comments and your custom.

Rated 5 out of 5 stars

Great service from 1st fix

The engineer Paul was efficient tidy and pleasant. He put up a blind, a curtain pole, a large hook on back of door and a big mirror. Very pleased with the work he did.

December 19, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you so much for taking the time to leave a review, we are pleased to hear you were happy with the work Paul carried out.

Rated 4 out of 5 stars

Great professional service every time

I have used 1st Fix a number of times now and they are always reliable, arrive on time and do a great job.

December 12, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

We are pleased to hear your feedback and we thank you so much for taking the time to leave a review. We are so glad you are always happy with our service and we look forward to working with you in the future.

Rated 4 out of 5 stars

Good outcome but would have liked more detail in the quote

Glad to find a pleasant young man who kept to time and solved our problem after previous firms let us down. Was initially surprised at the cost compared with the time taken to do the job, but agreed after being given the breakdown in terms of labour and parts.

December 9, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you very much for taking the time to leave a review and we are glad we was able to resolve the problem.

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Rated 2 out of 5 stars

Replacement shower

Although the job got done, it took far too long. I was not inspired by the competence of the various workmen. But finally Zak put it right and on a Saturday too. The shower is now functional but I can;t say any more than that.

December 8, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you for your review and we are sorry that your experience was not up to our usual standard. This was a situation that we did resolve very quickly and we apologise for any inconvenience this may of caused.

Rated 5 out of 5 stars

Great service

Quick, efficient, polite service and good value for money. Would use this company again.

December 8, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you very much for taking the time to write a review. We really appreciate your comments and we look forward to hearing from you in the future.

Rated 4 out of 5 stars

Job well done

Our tiler was courteous professional and helpful.
He cleared up after himself and took away rubbish.
Kept us informed on what he was doing.

December 8, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

We would like to thank you for taking the time to leave a review. We are pleased to hear you are happy with the service and works carried out. We look forward to hearing from you in the future.

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Rated 5 out of 5 stars

Reliable and courteous service

1st Fix quoted for a long list of jobs I couldn't get round to. Paul from 1st Fix came to give the quote and impressed from the start. Good to hear someone say 'That'll be no problem' about each job presented. 1st Fix gave a clear quote, and said that Paul would be doing the work. They said they have a policy of the same tradesman doing the quote and work, which seems a good policy. Paul did a good job, taking great care with some different jobs, like installing a rather unusual garage bike storage system, getting the spacing absolutely right in hanging some pictures, and getting the height just right for curtain poles in relation to the replacement curtains.

October 30, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

We would like to thank you for taking the time to write a review. We really appreciate all your comments and we are so glad that you are happy with the service provided and with the works Paul carried out. We look forward to hearing from you in the future.

Rated 2 out of 5 stars

New boiler needed attention 3 times in 9 months at my expense !!

Paid 1 st fix £750 to supply and fit a electric boiler ,it has needed to be reset 3 times ,the last one a few weeks out of warranty period and first fix invoiced me £98 to push a button !!
When I quiried this the receptionist told me the engineer had turned the thermostat down and fixed the problem ,alas this weekend it happened again.
The service this company provides is very poor and I would NOT RECOMMEND ANYONE TO THEM.
I feel very dissatisfied and wrote to them 3 days ago with no reply.

October 6, 2016
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Dear Mr Smith,

Thank you for your feedback, i'm sorry you feel dissatisfied. I will be looking into this matter for you, we have spoken previously regarding the charges and reduced them accordingly as the 2nd visit was outside of our 6 month no quibble guarantee.
Kindest regards

Rated 5 out of 5 stars

Great Company

I had to have a new kitchen fitted with decorations. The company had amazing staff who got straight to the job and got it done in the time frame i was given. They just got straight down to business and got it done as soon as possible.

September 23, 2016
Unprompted review
Rated 5 out of 5 stars

Roof repairs

Professional and friendly service from start to finish. Second time I have used them and wouldn't hesitate to do so again.

July 28, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Sorted out a problem with my boiler quickly and without fuss. The price was good. This is the second time I have used them in the past few months, for different jobs, and I have been very pleased on both occasions.

January 25, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service

1st fix were able to help us when no one else could. We have electric warm air system that no one out there seems to deal with and they were only too happy to help. Jennifer and Laura in the office were amazingly polite and helpful and I can't fault the service at all and would highly recommend them

December 7, 2015
Unprompted review
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Reply from 1st Fix Maintenance Services Ltd

Thank you very much for your feedback and your kind comments. We are really pleased that we was able to fix the problem when no one else could.

We really appreciate you taking the time to write a review :)

Should you need to contact us again in future we endeavor to maintain this level of service to you.

Thank You

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