Gerard Did Great taking care of my return made the process very easy! I really wish I didn't have to return the items, but the delivery process just took too long for me to get them. That would be my... See more
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After going through a couple routes and a phone call to the Kichler Company, I finally got Gerard on a chat at 1stoplighting. He was very helpful and solved the issue within an hour. Thank you Gerard... See more
Was able to cancel my order online, though it was a little convoluted to get that started. Reps were friendly and helpful once they chimed in.
1StopLighting has the best prices, hands down. They a have great selection of brands and price points, and I found just what I wanted on their website. Unfortunately, my light had some damage, and I... See more
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Company details
Information provided by various external sources
1StopLighting was launched in 2001 by a close knit group of friends with the vision of innovating the shopping experience for lighting. Over the years, 1StopLighting has grown into a family of websites founded on the principle of adding value to everything we do. The company has evolved into one of the top internet retailers for lighting and home products. Our goal is to provide the highest overall value and shopping experience for our customers while providing the best customer service in the industry. We understand that the experience and interaction you have when shopping with us is just as important as the price you pay. That is why each of our customer service agents are ALA (American Lighting Association) trained and certified. Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.
Contact info
95825, Sacramento
- 1-866-203-5392
- sales@1stoplighting.com
- 1stoplighting.com
3.9
Great
3K reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I sought help on how to return a…
I sought help on how to return a fixture that did not work out for me, the help desk said it would get back to me and has not, this is really poor customer relations. The Lamps Plus responds right away as clearly not all fixtures will work out, they sent the fedex returns immediately to facilitate the process. Suggest not to order from this company unless you want to be stuck with unwanted merchandise.
November 3, 2023
Unprompted review
Reply from 1stoplighting
Hi Sheila! The return instructions were sent to you on 11/3/23; please be sure to check your spam folder. At this point, I have resent the email with all the details included. I hope this helps!
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If I could give NO Stars I would
If I could give NO Stars I would! First of all, the item looked nothing like it did on the website. To return these unused items I had to pay HALF OF THE ORIGINAL PURCHASE PRICE!!! That is outrageous. I would never use your company again when there are so many other reputable companies with great return policies… which I have used. I will return to those companies.
November 1, 2023
Unprompted review
Reply from 1stoplighting
Hello Lorri,
We sincerely apologize for any inconvenience you encountered with your return. We want to clarify that our return policy does not include return labels, and we strive to make this clear before the purchase. We apologize for any confusion that may have arisen from this.
It's worth noting that the requirement for customers to cover return shipping costs is a common standard among online retailers. Nevertheless, your feedback is essential to us, and we appreciate your input.
If there's anything else you need or if you have any further questions, please don't hesitate to reach out. We're here to assist you.
Thank you for your understanding.
Scott Johnston order# 11105644
Scott Johnston order# 11105644
I bought a kitchen Jasper Three Light Linear Pendant.
Money was charged to my cc.
I received the light shades only with "NO" assembly
October 13, 2023
Unprompted review
Reply from 1stoplighting
Hi there! I looked into your order and it does appear the supplier did a partial shipment. I apologize, I know that was disappointing! However, good news, I do see a replacement processing and we'll get you the additional parts ASAP! As soon as we have tracking information, it will be sent to you directly. I hope this helps!
Beware of small print. Return policies not clear and upfront.
I ordered two fans and accessories from 1stoplighting. One fan was fine for the space but I did not need the hugger kit I ordered it in case I needed it so it would be here when the electrician installed it. They will not pay for the return. I could cost me more to ship than the cost of the item!
The other fan ended up being too large for the room. I also needed a downrod that I ordered. They will NOT accept return of the downrod or any accessories! I have to pay to return the fan and it is very heavy!
Apparently some of the manufacturers they represent and sell will cover returns and others do not.
READ THE SMALL PRINT AND BEWARE. I am not happy about this and I will NOT be purchasing any other items from this company again.
September 29, 2023
Unprompted review
Reply from 1stoplighting
We apologize for any confusion or inconvenience you've experienced regarding our return policy. We understand the frustration you're feeling, and we'd like to address your concerns.
Our intention is to provide clear and accurate information to our customers, and we regret if there was any misunderstanding. We do have a specific return policy in place to ensure that our customers are aware of the conditions for returning items. The policy you've referenced outlines the categories of items that cannot be returned. This includes items that have been installed or altered, clearance or close-out items clearly marked as non-returnable, custom-made or special order items, and small parts and accessories. We always encourage our customers to review our return policy before making a purchase, as it helps avoid misunderstandings and disappointment later on.
If you believe there has been a mistake and your item should indeed be returnable based on our policy, we would be more than happy to assist you further. To better assist you, we kindly request additional information, such as your order number or specific details about the item you purchased. Alternatively, you can contact our customer service team at 1-866-203-5392 during our business hours, and they will be able to provide you with personalized assistance and guidance.
Again, we apologize for any frustration you've experienced and appreciate your feedback as it helps us improve our customer experience. We look forward to resolving this matter to your satisfaction.
Do Not Buy from 1stoplighting
Do Not Buy from 1stoplighting. 1stoplighting has the best prices for a reason - they sell 2nd quality/refurbished fans. They advertise them as new, but they're actually defective.
I spent $700 on a Minka fan, which was defective - that's not my opinion, that's the professional opinion of Minka's technicians after seeing the video of the fan motor operating without the blades. It was a brand new fan - less than 24 hours.
Minka told me to call 1stoplighting to get a replacement, but this was my 2nd of 2 Minka fans to be defective, so I wasn't thrilled about the idea of getting yet another fan that would take two hours to install (longer because I have 18' ceilings and it requires setting up and taking down ladders and scaffolding, and lots of trips up and down said ladders/scaffolding).
Instead of making it easy on me they made it as difficult as possible - promises of returned phone calls that never came, telling me that the replacement fan would be checked, but then telling me that it wouldn't be checked . . . telling me I wouldn't have to disassemble the fan and repack it up to send back to Minka, but then telling me that Minka *might* want it back. . . . basically lie . . after lie . . . after lie . . . after lie . . .
The specific liars were Annalynne (and her boss), and Gerard Gonzalez.
So, if you value your time AT ALL, do not buy from 1stoplighting. Buy from a reputable dealer who doesn't sell 2nd quality/refurbished fans (or, even, regrettably from Home Depot or Lowes . . . they usually can order the same product, and won't screw you if the fan they sell happens to be defective).
September 12, 2023
Unprompted review
Reply from 1stoplighting
Hello, Devin. First, I'd like to apologize for the frustration; this is definitely not reflective of the typical experience and not an experience we would ever want our customers to have. I'd also like to assure you we do NOT sell any refurbished or secondhand items. All items are in new condition and shipped directly from the manufacturer. With that being said, items can be defective occasionally, as they are not refurbished. In this case, I see we have already processed a new replacement fan for you, and it has already shipped. In most cases, we do not request that defective items be returned, however, as Minka branded items have an extremely low rate of defects or issues, the manufacturer requested the item back to test the unit and review the production batch. I apologize for any confusion or miscommunication, and I can assure you they were not intended to be lies. At this point, we would love the chance to improve your opinion and I hope we are able to work together again in the future and make it up to you. Please don't hesitate to reach out if there is anything we can assist you with going forward.
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Marydell Magallanes was very helpful…
Marydell Magallanes was very helpful and provided me with the best pricing! Made my purchase easy and guided me through it all! Thank you! Excellent Customer Service!
September 12, 2023
Unprompted review
Reply from 1stoplighting
Thank you so much for taking the time to leave this fantastic 5-star review! We're glad to hear that Marydell Magallanes provided you with excellent customer service and helped you find the best pricing for your purchase.
Marydel is a top notch customer service person!
Marydel is always super quick to fulfil our last minute order requests and or answer any questions I have regarding items I have a hard time finding on the website. They go over and above in my person opinion at their job and it is strongly appreciated.
September 6, 2023
Unprompted review
Superior Customer Service and Best Pricing
I was completely happy with my experience. My agent went above and beyond to help me. I would highly recommend 1Stoplighting to anyone shopping for any type of home lighting. I experienced phenomenal service with the best pricing. Thank you so much 1Stoplighting! This has been the easiest and best part of our bathroom remodel thanks to my online chat with Marydel.
September 4, 2023
Unprompted review
Reply from 1stoplighting
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a wonderful experience with 1Stoplighting and that our agent, Marydel, provided you with exceptional service.
Our team takes great pride in going above and beyond to assist our customers, and it's heartwarming to know that we played a role in making your bathroom remodel easier and more enjoyable.
Your recommendation means the world to us, and we'll continue to strive for excellence in providing the best lighting solutions and customer service. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help.
Thank you again for choosing 1Stoplighting, and we look forward to serving you again in the future!
Kudos to your customer service representative expert!
Marydel was a superior customer service expert! She really helped me decide on my lighting purchase, and she was extremely patient and kind with me as well! You know, she really DOES deserve a raise for doing such a superior job and for being so helpful and kind to me! Lol! She is one of the reasons that I definitely will return to your company in the future for my lighting etc needs!!
September 2, 2023
Unprompted review
Reply from 1stoplighting
Marydel is indeed a valuable member of our team, and your kind words have been duly noted. We are glad to hear her expertise and patience played a significant role in your lighting purchase decision. Providing top-notch customer service is a priority for us, and we're pleased to hear that you'll be returning to us for your future lighting needs. We look forward to serving you again and continuing to exceed your expectations.
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Excellent Customer Service
Marydel provided me with excellent customer service in processing my order, which was a bit complicated. She was patient and explained things clearly to me. It was a pleasure working with her.
August 29, 2023
Unprompted review
Marydel was SO helpful and answered my…
Marydel was SO helpful and answered my bajillion questions. Excellent customer service!!!
August 28, 2023
Unprompted review
Reply from 1stoplighting
Thank you for taking the time to share your positive experience with Marydel! We're thrilled to hear that she was able to assist you and address all your questions. Providing excellent customer service is our priority, and we're glad that Marydel could deliver that for you. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!
Awesome customer support from 1StopLighting…
First time to order from 1StopLighting and had excellent customer support from, Gerard! He was very professional, pleasant and addressed my questions. He provided a follow up email regarding the status of my order. Based on my experience from Gerard I will order again from 1StopLighting.
August 28, 2023
Unprompted review
Reply from 1stoplighting
We're excited to hear about your positive experience with Gerard at 1StopLighting! Providing exceptional customer support is a top priority for us, and we're delighted that Gerard's professionalism and attentiveness left a positive impression on you.
Gerard was wonderful
Gerard was wonderful. Issued my refund and n the spot and held until I received an email confirmation. He always pleasant, friendly and efficient.
August 14, 2023
Unprompted review
Reply from 1stoplighting
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with Gerard. It's fantastic to know that he was able to assist you promptly with your refund and even ensured you received the email confirmation. Gerard's dedication to being pleasant, friendly, and efficient truly shines through. We greatly appreciate your feedback and hope to continue providing you with top-notch service in the future. If you ever need assistance again, don't hesitate to reach out. Have a fantastic day!
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Be careful when ordering an "accessory" from 1Stop
The tech rep for Minka provided us with the incorrect part number to repair our ceiling fan. 1Stop fulfilled our online order based on the incorrect part number. Upon receipt we dismantled the fan and determined the part was not correct. (Not 1Stop's fault) After consulting with Minka we were given the correct part number and contacted 1Stop to return/exchange for the correct part.
NO GO - why you ask? 1Stop classified this part as an "accessory" and therefor not returnable. In reality without this electronic Motor Receiver the fan cannot function. I'd hardly call that an "accessory".
'Simply a lousy way to do business.
July 19, 2023
Unprompted review
Reply from 1stoplighting
We apologize for any confusion or inconvenience you've experienced regarding our return policy. We understand the frustration you're feeling, and we'd like to address your concerns.
Our intention is to provide clear and accurate information to our customers, and we regret if there was any misunderstanding. We do have a specific return policy in place to ensure that our customers are aware of the conditions for returning items. The policy you've referenced outlines the categories of items that cannot be returned. This includes items that have been installed or altered, clearance or close-out items clearly marked as non-returnable, custom-made or special order items, and small parts and accessories. We always encourage our customers to review our return policy before making a purchase, as it helps avoid misunderstandings and disappointment later on.
If you believe there has been a mistake and your item should indeed be returnable based on our policy, we would be more than happy to assist you further. To better assist you, we kindly request additional information, such as your order number or specific details about the item you purchased. Alternatively, you can contact our customer service team at 1-866-203-5392 during our business hours, and they will be able to provide you with personalized assistance and guidance.
Again, we apologize for any frustration you've experienced and appreciate your feedback as it helps us improve our customer experience. We look forward to resolving this matter to your satisfaction.
This is really a garbage company
This is really a garbage company, poor customer service, poor communication, delivered my item in a damaged box and it's already scratched. They don't want even to help in taking care of this issue, the call agent is so rude and disrespectful. Please stay away from this website. I will never buy from it again in my life period
May 26, 2023
Unprompted review
Reply from 1stoplighting
Hello, We apologize for the negative experience you've had with our company, and we appreciate you bringing this matter to our attention. We take customer feedback seriously and are committed to addressing any issues that arise. We understand your frustration with receiving a damaged box and a scratched item. We sincerely apologize for any inconvenience caused. Our aim is to provide high-quality products and exceptional customer service, and it is disappointing to learn that we have fallen short of your expectations in this instance. In order to assist you further and investigate the situation thoroughly, could you please provide us with your order number? This will allow us to review the details of your order and better understand the specific circumstances surrounding your situation.
I ordered two sets of these heaters…
I ordered two sets of these heaters from 1 Stop Lighting via Amazon. I placed an order for the black fascia heaters but they sent the stainless steel heaters. To top it off, one of the heaters didn't work AT ALL! When I complained to Amazon, they told me the correct orders were sent to 1 Stop Lighting and I should call them directly. When I spoke to 1 Stop Lighting, they told me that they would not take back the SS heaters and send the black heaters I ordered. 1 Stop Lighting blatantly refused to take back the defective heater, stating I needed to work with their technical team to repair a BRAND NEW HEATER! I am currently out my original purchase price of the four heaters plus an additional $500 to return the heaters. 1 Stop Lighting's mantra states customer service is their number one priority. CLEARLY IT IS NOT! I'm currently disputing these charges with my credit card company.
May 2, 2023
Unprompted review
Reply from 1stoplighting
Hello Michael,
We apologize for the negative experience you had with your recent order from 1 Stop Lighting. In order to investigate this issue and assist you further, could you please provide us with your order number? This will allow us to look into the specific details of your order and better understand the situation.
Regarding the incorrect items and the defective heater, we understand your frustration, but we want to explain our policy. Typically, incorrect items are not accepted back once they are installed. However, as soon as we are notified that you received the incorrect item, we will send you a return label and get the correct one sent out to you as soon as possible.
In the case of a defective item, our technical team is trained to assist with such issues, and troubleshooting is required to determine whether the issue is related to installation or if there is a product defect. We understand that this can be inconvenient, but it is necessary to ensure that we can properly diagnose the problem and provide a resolution.
All of our items undergo a quality check before they are shipped out, but unfortunately, defects can still occur. We want to work with you to resolve this issue and provide a satisfactory solution.
We value your feedback and appreciate your business. Please do not hesitate to contact us with any further concerns or questions.
Stay away from them!
I bought 4 light fixtures from Goldenlightinglights.com, which is the subdevision of 1stoplighting.com.
It took forever for my order to be delivered. When it finally arrived, I found out that one box with a light fixture was missing. They were supposed to send four boxes, but it looks like they can only count to three. The order was delivered when nobody was home since their carrier can do deliveries only during business hours, so I've never signed the delivery. I called them and emailed them for several weeks now. All they can tell me is that they are doing an investigation. On top of that, they refused to process a refund for the missing item while they "are doing investigation". I sent them screenshots from my outside cameras clearly showing that only three out of four boxes have been delivered. Nevertheless, after completing their "investigation," they told me that the delivery was signed off and all four boxes were delivered. Unbelievable!!!
Horrible customer service, horrible experience. Their prices are just a little bit cheaper than at other stores, but at the end of the day you'll save more money and your precious time if you buy from somewhere else. Stay away from them!
April 7, 2023
Unprompted review
Reply from 1stoplighting
Hello, We apologize for the inconvenience caused by the delay in the delivery of your order and the missing light fixture. We understand how frustrating it can be when things don't go as planned, and we're sorry that we didn't meet your expectations. As per our delivery records, the freight delivery was signed for and confirmed as complete. While we cannot issue a refund since the delivery was signed for, we have offered a replacement as a goodwill gesture to help resolve the issue. We are committed to ensuring that you receive all the items that you ordered. We appreciate your business and value your satisfaction. We apologize for any inconvenience caused and hope that we can find a solution that meets your needs. Thank you for bringing this to our attention.
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Problem processing a return
I purchased some pendant lighting from their web site. The photos did not do an adequate job of displaying the hanging chord which looked like an extension cord when I unpacked it. After requesting a return, I was sent an email with a link for return labels. When I couldn’t get to the labels, I contacted customer service and was told I would have to pay the shipping to get my return processed. The return shipping cost me $130. I should have been told this before I ever ordered. I would not shop with them again.
March 17, 2023
Unprompted review
Reply from 1stoplighting
Hello Mary,
Thank you for the review, we take all feedback seriously. I am unable to find an order for you with the information provided but I do want to apologize that we were unable to assist further. Per our policy, select brands do not come with free return shipping. We provide this information on our policy page for quick review that breaks down which brands qualify for a free return. If you have any questions or concerns, please feel free to reach out to us. Thank you.
https://www.1stoplighting.com/content/returns/info.aspx
Buyer beware
Buyer beware, they do not offer free returns as advertised on their site, even when the product is defective. Customer service agent rude and condescending and of course, no supervisor working to approve free return shipping, so I had to pay $31.66 for return shipping. After a great deal of difficulty they agreed to create a ticket and get back to me about my request for free return shipping. We shall see. If they do approve it, I will update this review. Such a cumbersome process. I wish I could give this review less than 1 star.
March 9, 2023
Unprompted review
Reply from 1stoplighting
Hello Chris,
Thank you for reaching out. I am unable to find an order for you with the information provided but I do want to apologize for the experience you had. Per our policy, select brands do not come with free return shipping. We provide this information on our policy page for quick review that breaks down which brands qualify for a free return. If you have any questions or concerns, please feel free to reach out to us. Thank you.
https://www.1stoplighting.com/content/returns/info.aspx
I HIGHLY recommend this company for…
I HIGHLY recommend this company for your lighting needs. Their customer service is top-notch! IMHO, it is hard to purchase lights online, so I was thrilled with their return policy. Unfortunately (due to errors on my part), I had to return 2 orders. The process was painless and seamless. They also have amazing prices. Trust me, i did my research. I will definitely be back 1 stop for any future lighting needs!
December 7, 2022
Unprompted review
Reply from 1stoplighting
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. :)
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