1stopwash.com Reviews 4

Had some good experiences, but now they've gone and absolutely ruined my expensive wool duvet and they think the silent treatment is their best tactic at resolving the issue.

5stars service…amazing service…express ,punctuality…my laundry was amazingly done …thank you!!!!

I saw their ad on Instagram last week. I have a dog bed under my desk at my workplace that hasn't been washed in a long time and i didn't want to carry the bed all the way home and back so i was thinking maybe i'd try a laundry service and the ad kinda happened at the right time, so i messaged them on insta and asked if they'd be willing to wash a dogbed. They said they'll check, and asked for photos/dimensions. I sent them the link to the item directly as well, and they said they'd take it in. It was a really nice interaction actually, I really felt like I was speaking with a real human being rather than a pre-written text on a flowchart. So I booked through their website. The booking was for 4-7pm window and they showed up around 5:30pm, picked the dogbed up. Similarly, they delivered around 5:30pm on the delivery day, very nicely packaged as well. Both times they emailed before they arrived and gave me a call when they arrived, easy communication. Overall i am happy with their service and enjoyed the customer service experience.

Didn't show up. Very long window for them to collect (4 to 7 pm). Contacted at 7pm as needed to go out. Just total no show. Then they wanted to come the next day and they were grumpy when I said no. First time using them so I can't say what their service is like if they do actually bother to turn up.