1strescueandrecoveryservices Reviews 

695
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional during stressful roadside breakdowns, making difficult situations much easier to handle. Many people also highlight the prompt response times and efficient assistance provided when getting vehicles safely recovered to local destinations. Some reviewers were not happy with extended waiting times, noting that they had to wait several hours for roadside assistance to finally arrive in harsh weather. A few consumers also mentioned encountering unhelpful communication, poor updates, or stressful interactions with certain telephone agents.

What people talk about most

Service

Reviewers highlight high satisfaction with the service, frequently praising prompt response times, accurate... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during stressful breakdown... See more

Delivery service

People report ambiguous experiences with delivery service as many reviewers praise punctual drivers arriving... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising rapid arrivals within twenty... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt assistance and caring support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m only giving this high score because of Nick the excellent driver of the recovery truck. He couldn’t have been more helpful and was an excellent representative of the company. On the downside, eve... See more

Rated 5 out of 5 stars

Was passed to this company by RAC. RAC took two hours before passing it onto 1st rescue. I was called straight away and given accurate timings unlike RAC. Driver was professional and recovered me to m... See more

Rated 5 out of 5 stars

AA passed us on to this company very quickly when my daughter broke down in my car. They communicated well and frequently, had her collected within an hour of advising they were doing the job. Droppe... See more

Rated 5 out of 5 stars

We were stuck 50 miles from home after a funeral … the car refused to start. RAC guy came and decided the car had to be transported home on a low loader. They passed the job to 1st Recovery who sen... See more


Company details

  1. Towing Service
  2. Car Service

Written by the company

Breakdown Recovery Assistance, We are here 24/7 365 days a year to keep you moving. We are a small family business attending roadside breakdowns and accidents since 2019.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(695)

266 reviews in the last 12 months

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Rated 5 out of 5 stars

1strescueandrecoveryservice was…

1strescueandrecoveryservice was contracted by AA, no words to explain how smooth the service went explaining and checking my vehicle in details I couldn’t even think off. Had very professional opinion for towing which I had an idea of aswell

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

1st rescue came to recover my EV

1st rescue came to recover my EV which was stranded with wheels locked following an auxiliary battery failure. The vehicle was on curved driveway inaccessible to the pickup truck. The operator used an easy-track machine to carry the vehicle out to a narrow lane then loaded it to the truck, all carried out politely with good humour and great professionalism.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

It was an awesome experience

It was an awesome experience. The young guy that came to rescue me was amazing. We got chatting much that I forgot to ask his name. He is in his 20’s I guess, British. He deserves a raise lol, made the process seamless and easy. Even gave me lots of advise on how to manage the situation in other not to damage my rim. Bless him.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Recovery on behalf of the RAC

The recovery operative messaged me an arrival time once he had been handed the job via the RAC. He arrived on time and professionally and safely recovered my vehicle.

March 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Helped start my car with cables

Arrrived at my address within an hour yesterday evening and helped me start my car with cables. Was recommended to take the car for a 20-25min drive after that which seems to have resolved the issue at least for now. Very easy, quick and polite service.

March 16, 2026
Unprompted review
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Rated 4 out of 5 stars

Driver clean and polite sorted the…

Driver clean and polite sorted the issue in next to no time. . Just very poor communication. Partly from there source. He didn’t have full job details. Ended up phoning me up for true post code etc as not passed on from Ford road side assistant. Then Ford road side said 45 mins 2 hours later. But as I spoke to its rescue man it was obvious it was Ford call center at fault.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with the company

Great experience with the company, Called my breakdown who sent a van couldn't tow me off motorway as i have a auto so AA passed me onto this recovery company. A very Friendly driver arrived within a hour and got me and daughter and my car back home safely. Excellent

March 13, 2026
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Rated 5 out of 5 stars

The recovery time was great

The recovery time was great. I explained my disability and being on the motorway, they were very quick and efficient. The gentleman who towed my car home was a lovely guy.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

We broke down on the motorway in a VW…

We broke down on the motorway in a VW Touareg and Raj came straight out to help us and got it on the ramp in no time at all. What a gentlemen he is, he helped me and my grandad get the car to the garage and went out of his way help make sure we was all good before leaving. Couldn’t recommend these any more and if you’re lucky to get Raj helping yore in safe hands.

March 11, 2026
Unprompted review

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