20bet Reviews 

1,083
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website fast, user-friendly, and easy to navigate, appreciating the variety of markets and betting options available. Many also praise the helpfulness and responsiveness of the VIP managers and customer support, who often provide bonuses and quick assistance. Deposits are frequently described as fast and smooth, with many experiencing quick withdrawal processes. However, some people experienced significant issues with withdrawals, reporting delays, issues with payment of winnings, and complex verification processes. Others faced problems with deposits not appearing in their accounts or difficulties with specific payment methods. A minority reported unhelpful customer service, issues with account closures, or concerns about fair play. Additionally, some users felt that bonus terms were unclear, leading to winnings being withheld, or found responsible gambling options lacking.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers reporting easy deposit and withdrawal... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Website

People report ambiguous experiences with the website, with some customers praising it as the "best site" for... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising the helpfulness and professionalism of... See more

Product

Customers consistently note ambiguous experiences with the product, with many praising the wide variety of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a VIP member I gets a huge bonus and many FREE BETS for deposit, games , quiz in Telegram channel. My VIP Manager Jatin is really awesome and kind by providing a Free Bonus and Free Bet often ... W... See more

Company replied

Rated 4 out of 5 stars

20bet is a great sports bookmaker which I never saw with great markets and fast payout... Live chat support connects and get a reply within few secs to mints ... Site is fast and placing bets are very... See more

Company replied

Rated 2 out of 5 stars

They have the worst depositbonus. I have never experienced a place where you actually cant keep your winnings when fullfilling the bonus requirements. I deposited $50, got $100. Won $400 when i full... See more

Company replied

Rated 5 out of 5 stars

Honestly, i have played at several bettingsites, but no one is better thatøn 20bet. The odds is high, multiple selection to play on. The loyalty program is the best, they apriciate loyal customer very... See more

Company replied


Company details

  1. Casino
  2. Betting Agency

Written by the company

20BET is your go-to online provider of online bookmaking services. We combine the widest selection of betting markets with the safest deposit methods, lightning-quick withdrawals, generous promotions, loyalty bonuses, and professional 24/7 customer support. 20BET strives to become the venue of choice for millions of players.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(1,083)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

deliberate scam designed to take your money and avoid paying out

trusted playamo partners (playamo) and deposited €430, playing fairly and winning €4,000. But when I tried to withdraw, they suddenly closed my account and stole my winnings with no valid reason. Despite providing all necessary documents and proof of identity, they refused to pay and offered only vague excuses.

This is not a mistake — it’s a deliberate scam designed to take your money and avoid paying out. Don’t fall for their tricks. Stay far away if you want to actually receive your winnings.

August 12, 2025
Unprompted review
20bet logo

Reply from 20bet

We are sorry to hear about your experience. Please note that withdrawals are always subject to our verification and security procedures, which are in place to protect both players and the platform.

We kindly ask you to contact our support team directly so they can provide you with the specific details of your case and explain the reasons behind the decision.

Rated 5 out of 5 stars

Live chat is always nice to me

Live chat is always nice to me

August 5, 2025
Unprompted review
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Reply from 20bet

Glad to hear it! Our live chat team is always here to help — thanks for the kind words!

Rated 5 out of 5 stars

Alles super

I’ve been using 20Bet for a while now and I’m really impressed with the platform. The user interface is clean and easy to navigate, both for sports betting and casino games.

Deposits are fast and smooth, and I’ve never had issues withdrawing funds — everything has been processed quickly and securely. I especially like the variety of betting markets and live events.

Customer support is responsive and helpful whenever I have questions. Overall, it’s been a great experience and I’d definitely recommend 20Bet to anyone who enjoys betting in a safe and fun environment.

August 2, 2025
Unprompted review
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Reply from 20bet

Thank you for the detailed and thoughtful review! We're thrilled to hear that you've had such a smooth and positive experience across both sports and casino. It's great to know our fast payments, wide market variety, and supportive team have made a difference. We truly appreciate your recommendation!

Rated 5 out of 5 stars

20bet I a trustworthy platform where…

20bet I a trustworthy platform where there are lots of games are available to enjoy to play. The main point is the service staff who is supporting for instant reply, payment related queries and any kind of instant reply. I love to play good games.

April 10, 2025
Unprompted review
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Reply from 20bet

Thanks for your feedback! We're happy to hear you’re enjoying the variety of games and that our support team has been quick and helpful. We appreciate your trust and are glad to have you with us!

Rated 5 out of 5 stars

One of the best betting sites

One of the best betting sites. This website is have all games that is aviable in playing round of the world. And dhe odds are very very good. I love to bett in this web site .

August 1, 2025
Unprompted review
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Reply from 20bet

Thanks for the kind words! We're glad you’re enjoying the wide selection of games and great odds. It's awesome to hear you love betting with us — we appreciate your support!

Rated 1 out of 5 stars

If I could give 20bet zero stars I would

If I could give 20bet zero stars I would. The most frustrating betting site I've ever experienced and I've used over 30 different sites over the years. Appalling slow bet settlement and website in general, the streams don't work, there is no SP betting or best odds guaranteed, the prices offered are the worst of any bookmakers I have ever seen. At least 10% worse than any competitors. You can't set a deposit limit or any responsible gambling options yourself which feels illegal to be honest and the website isn't user friendly at all. It's so frustrating using this company. The whole experience feels like a scam.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect!! 5*

June 13, 2025
Unprompted review
20bet logo

Reply from 20bet

Thanks a lot! We're thrilled to have earned your 5 stars — always here to keep the experience top-notch!

Rated 1 out of 5 stars

SCAM

I deposited money and played fairly on 20Bet. They disabled my account without any proper investigation and confiscated ₱10,000 of my balance, accusing me of fraud just because I had a previous account that I no longer had access to (it was hacked).

I did not use any bonuses or break any rules intentionally. I contacted support and explained everything, but they refused to help.

This casino is not trustworthy in my experience. Play here at your own risk.

June 16, 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns.

Please know that we do not take account closures lightly. Such actions are only taken after a thorough internal review based on our terms and policies. We understand the situation may be frustrating, especially if you believe there’s been a misunderstanding.

If you feel there is additional information that could help clarify your case, we encourage you to contact our support team — we're open to reassessing the matter with all relevant details.

We appreciate your understanding.

Rated 5 out of 5 stars

My first and oldest casino ever

My first and oldest casino ever, many years spent in this casino and not only did I manage to win more than once, but since I can remember my dear friend and personal VIP manager "JATIN" has always been with me, so 20 BET ALWAYS NO. 1!

June 16, 2025
Unprompted review
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Reply from 20bet

Thank you for being with us all these years — your loyalty means a lot! We're proud to have Jatin on the team and glad he's made your experience special. 20Bet will always be here for you!

Rated 1 out of 5 stars

The offers of bonus are totally bogus!

The offers of bonus are totally bogus!! It’s a shame what they do. Even when you win the bets of the bonus you only receive your inicial bonus. It’s totally fraud!! Don’t put your money there

June 10, 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you for your feedback. We're sorry to hear you’re disappointed with the bonus experience. All our promotions come with clearly stated terms and conditions, including how winnings are credited and what limits apply.

We encourage you to reach out to our support team if you believe something wasn't processed correctly — we're happy to review your case and provide a clear explanation. Your trust matters to us.

Rated 3 out of 5 stars

My withdrawals are cancelled every time…

My withdrawals are cancelled every time not processed still bed experience withdrawals service

June 9, 2025
Unprompted review
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Reply from 20bet

Sorry to hear you're having trouble with withdrawals. That’s definitely not the experience we want for anyone. We recommend reaching out to the support team directly so they can check your account and help resolve the issue as quickly as possible.

Rated 5 out of 5 stars

Worth a try

I've been using 20bet for a few months now, and I must say I'm thoroughly impressed. The user interface is clean, intuitive, and easy to navigate, making both sports betting and casino games a seamless experience.

What I really appreciate is the wide variety of sports and markets available — from football and tennis to more niche sports, there's always something to bet on. The odds are consistently competitive, and I've found their in-play betting feature to be fast and reliable.

Customer support is top-notch. I had a small issue with a withdrawal once, and their support team responded quickly and resolved it within a few hours. It really gave me confidence in the platform.

Deposits and withdrawals are fast and secure, and they offer several payment options which is super convenient. Plus, their welcome bonus and ongoing promotions add real value — definitely more generous than other sites I've tried.

Overall, 20bet is a trustworthy, professional, and fun platform. I highly recommend it to anyone looking for a solid online betting experience!

June 9, 2025
Unprompted review
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Reply from 20bet

Thanks a lot for the detailed feedback! We're happy to hear you're enjoying the platform, from the smooth interface to the variety of markets and fast support. Appreciate the recommendation!

Rated 3 out of 5 stars

Confused

Am not sure whether I am playing at the right times or not but I thought last year was a good year for me.
This year truly I lost a lot.

April 4, 2025
Unprompted review
20bet logo

Reply from 20bet

Thanks for sharing your experience. We understand that ups and downs are part of the game—some periods can feel tougher than others. Remember to play responsibly and take breaks when needed. Wishing you better luck ahead!

Rated 1 out of 5 stars

They've rejected over 10 withdrawal…

They've rejected over 10 withdrawal attempts, using 4 different methods. There's a new reason for the rejections each time, and they keep asking for more and more sensitive information each attempt. Obviously a predatory and criminal site. Do not use

May 28, 2025
Unprompted review
20bet logo

Reply from 20bet

We're truly sorry to hear about your frustration and understand how upsetting this situation must be. Withdrawal issues are never taken lightly, and our goal is always to ensure a secure and compliant process for every user. The repeated document requests may be related to regulatory requirements, but we agree this should never feel excessive or unclear. We’d really appreciate the opportunity to investigate this further — please reach out via live chat or email so we can resolve it as quickly as possible.

Rated 1 out of 5 stars

20betcasino scam

I deposited €50 and won €1000 while playing with their welcome bonus. When I tried to withdraw, they cancelled my winnings, claiming I breached a hidden “max bet” rule (5€ per spin).
They left only €50 in my account. I feel scammed and misled.
Avoid this site if you value fair play.

Dear Casino Review/Regulatory Team,

I am writing to file a formal complaint regarding the unjust and disproportionate confiscation of €1000 from my balance at 20Bet Casino, on the basis of an alleged violation of their maximum bet rule during an active bonus.

According to the Terms & Conditions (clause 1e), the maximum allowed bet with an active bonus is €5. The clause further states that “20Bet reserves the right to cancel the bonus and the associated winnings” only if this maximum is exceeded while the bonus is active.

I fully understand and respect this rule. However, I would like to make the following key facts clear:
1. My total winnings at one point amounted to €2900.
2. The €2200 that I won was earned entirely from bets between €3–€5, strictly within the allowed bonus conditions.
3. Only after completing a significant portion of the wagering and after these winnings were secured did I place a few €10 bets.
4. I then lost approximately €1900, and finally attempted to withdraw the remaining €1000.
5. 20Bet cancelled this €1000, citing breach of the bonus rule, despite the fact that none of that balance came from bets exceeding the €5 limit during the bonus period.

Therefore, the confiscation of the entire remaining amount is unjustified, and I believe 20Bet misapplied its own terms. The rule they refer to applies only to winnings directly resulting from oversized bets placed while the bonus is active. This is not the case here.

Furthermore, punishing the player by retroactively annulling legitimate winnings that followed all bonus terms — simply because of later, unrelated higher-stake gameplay — is a clear breach of good faith and fair play principles, recognized across the iGaming industry.

I kindly request a proper review of my full betting history, and that 20Bet be instructed to return the confiscated amount of €1000, or provide a transparent and precise breakdown proving that any winnings from oversized bets contributed to that balance (which they do not).

I have attached screenshots of my gameplay, including winning spins, bet sizes, and the communication with 20Bet’s support team.

Thank you for your time and attention to this matter.

Sincerely,
Gabriel Ukmar

May 27, 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you for sharing your experience. We’re genuinely sorry to hear that you feel this way.

Please know that our terms and conditions — including the maximum bet limit when playing with bonus funds — are clearly stated to ensure transparency and fair play for all users. That said, we understand how disappointing it can be to lose winnings due to a rule you might not have noticed.

If you believe there was a misunderstanding or if you'd like us to take a second look at your case, our support team is always here to help. We truly value your feedback and hope to restore your trust.

Rated 1 out of 5 stars

My experience with 20bet was awful

My experience with 20bet was awful. Bad casino, with shady games, shady support and non existent RTP.
You are not allowed to be in profits ever. I was down 500€, and then had a big win of 750€ . They blocked my account and kept my winnings.
Their claim of "We are here to help" is just for show. They will ghost you and ignore you when you run into problems. They never replied back or said anything. This is a scam Casino, please play somewhere else.

May 26, 2025
Unprompted review
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Reply from 20bet

We're genuinely sorry to hear that you had such a negative experience.

We’d like to clarify that account restrictions or holds only occur when there are clear violations of our terms and conditions — such as irregular gameplay or bonus abuse — and these measures are never taken lightly. Regarding your winnings, any actions taken would be based strictly on the rules every player agrees to upon registration.

We understand how frustrating it can be to feel unheard, and if your messages were missed or delayed, we sincerely apologize. You're always welcome to reach out again via our official support channels — we’re here to listen, review your case fairly, and provide a clear explanation.

Thank you for sharing your feedback.

Rated 1 out of 5 stars

This is the absolute worst casino

This is the absolute worst casino. You can only play freely while you are losing. If you win, even if it's just a little bit, they make everything hard, including withdrawals etc. They remove your bonuses if you win, because here you are only allowed to lose.
Customer support provides misleading information to make you bet more and lose more, they lie about the bonus terms and conditions, so when you think you are done, you are not.
You will be blocked from promotions and they will make it impossible for you to withdraw anything. Stay away, this is a Scam Casino.

May 26, 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you for your feedback.

We’re sorry to hear about your negative experience. Please know that we take such concerns seriously, and we’re committed to fair play, transparency, and compliance with all licensing requirements. All bonuses and promotions on our platform come with clearly stated terms and conditions, and our support team is here to clarify any questions at any time.

We understand how frustrating it can feel when things don’t go as expected. If you believe there has been a misunderstanding or an issue with your account, we encourage you to reach out to our support team again or escalate the matter through our official complaint channels. We’re always willing to review situations carefully and fairly.

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