20bet Reviews 

1,087
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website fast, user-friendly, and easy to navigate, appreciating the variety of markets and betting options available. Many also praise the helpfulness and responsiveness of the VIP managers and customer support, who often provide bonuses and quick assistance. Deposits are frequently described as fast and smooth, with many experiencing quick withdrawal processes. However, some people experienced significant issues with withdrawals, reporting delays, issues with payment of winnings, and complex verification processes. Others faced problems with deposits not appearing in their accounts or difficulties with specific payment methods. A minority reported unhelpful customer service, issues with account closures, or concerns about fair play. Additionally, some users felt that bonus terms were unclear, leading to winnings being withheld, or found responsible gambling options lacking.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers reporting easy deposit and withdrawal... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Website

People report ambiguous experiences with the website, with some customers praising it as the "best site" for... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising the helpfulness and professionalism of... See more

Product

Customers consistently note ambiguous experiences with the product, with many praising the wide variety of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a VIP member I gets a huge bonus and many FREE BETS for deposit, games , quiz in Telegram channel. My VIP Manager Jatin is really awesome and kind by providing a Free Bonus and Free Bet often ... W... See more

Company replied

Rated 4 out of 5 stars

20bet is a great sports bookmaker which I never saw with great markets and fast payout... Live chat support connects and get a reply within few secs to mints ... Site is fast and placing bets are very... See more

Company replied

Rated 2 out of 5 stars

They have the worst depositbonus. I have never experienced a place where you actually cant keep your winnings when fullfilling the bonus requirements. I deposited $50, got $100. Won $400 when i full... See more

Company replied

Rated 5 out of 5 stars

Honestly, i have played at several bettingsites, but no one is better thatøn 20bet. The odds is high, multiple selection to play on. The loyalty program is the best, they apriciate loyal customer very... See more

Company replied


Company details

  1. Casino
  2. Betting Agency

Written by the company

20BET is your go-to online provider of online bookmaking services. We combine the widest selection of betting markets with the safest deposit methods, lightning-quick withdrawals, generous promotions, loyalty bonuses, and professional 24/7 customer support. 20BET strives to become the venue of choice for millions of players.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(1,087)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am writing to express my deep…

I am writing to express my deep dissatisfaction with the services provided by 20bet.com. My experience with your platform has been extremely disappointing and frustrating. While it is easy to deposit funds, the withdrawal process has proven to be a nightmare.

My first withdrawal attempt was unsuccessful, and despite numerous attempts to withdraw my funds, I have faced continuous obstacles. Each time, my withdrawal request is canceled without any valid reason.

This experience has not only wasted my time but also caused significant financial stress. It feels like your site is designed to attract fishes.

I urge you to address these issues immediately and ensure that no other users have to go through the same ordeal. It is disheartening to see a platform operate in such a manner, and I hope you take this feedback seriously to improve your services. The players are not a fish!

March 17, 2025
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Reply from 20bet

Hello Jacop,
We understand your frustration and sincerely regret that your experience has not been as smooth as expected. Withdrawals are subject to standard security checks and verification procedures to ensure compliance with our policies. If your request was canceled, there is likely a specific reason related to verification or transaction details.

Our support team is always ready to assist you and provide clarification regarding your withdrawal. We encourage you to reach out so they can guide you through the necessary steps to resolve the issue as quickly as possible. Your feedback is valuable to us, and we remain committed to enhancing our services to provide a seamless gaming experience.

Rated 5 out of 5 stars

I've successfully redeemed several…

I've successfully redeemed several deposit bonuses, and they're excellent. It is easier to withdraw profits when wagering requirements are fair.

February 13, 2025
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Reply from 20bet

Thank you for sharing your experience! We strive to create an enjoyable and transparent gaming experience, and your feedback reassures us that we’re on the right track. If you ever have any questions or need assistance, don’t hesitate to reach out. Wishing you continued success in your future games!

Rated 1 out of 5 stars

Robbery

stopped replying when i was ready to withdraw. Then once I made a few a large amount over 5k and attempted to withdraw they told me my account was not verified even thought I already withdrew prior. Forced me to send a lot of personal information.

February 10, 2025
Unprompted review
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Reply from 20bet

Hey Bunta,
We take security and fair play seriously and assure you that all transactions follow strict guidelines. If you’re experiencing issues with your withdrawal, please contact our support team—they’re ready to help resolve any concerns.

Rated 5 out of 5 stars

20bet the be(s)t

If you are looking for a betting site that offers a variety of sports and leagues to bet on, great welcome bonuses, awesome loyalty bonuses, great customer support that tries their best to satisfy their customers then 20bet is the right choice. They also have a Telegram channel where recently their players won awesome and expensive gifts. Of course I have to mention that you even get your own VIP manager who you can contact anytime and they always help you with everything. At this point I have to say thatI could not have a better VIP manager - Tom is a great person and I could not wish for a better manager than him.

20bet rocks!

February 18, 2025
Unprompted review
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Reply from 20bet

Thank you for your fantastic review! We're thrilled to hear that you’re enjoying our sports betting options, bonuses, and support. If you ever need anything, we’re always here for you. Enjoy your time at 20Bet!

Rated 5 out of 5 stars

Really nice platform with top service

I have been with 20bet for more than 4 years, and I have been happy with their platform. However, I have had to document my deposits whenever I have tried to withdraw money to my bank.

A few days ago, when I won 25 Free Spins on "Wheel of Fortune", and from those 25 free spins, I won $600. After that, I played my account up to $1900ish and wanted to withdraw it all to my bank account.

Then I was contacted by Lera, the VIP manager, who had noticed that my winnings had violated the rules regarding how much you can play when you have an active bonus/won doing the 25 free-spins, where they normally confiscate the winnings. However, Lera convinced the security department that I should be given special permission, and I was paid the full $1900!!

Really professional and excellent service from Lera!! - Much love to this person!

It’s really, really good service at 20bet!! - always available at the LIVE-chat if you need help day n night.

I can highly recommend 20bet!

Kind regards

February 3, 2025
Unprompted review
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Reply from 20bet

Thank you for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with 20Bet over the past 4 years.

Your recommendation means a lot to us, and we’re always here to help you with any questions or needs. Thank you for being part of our community, and we look forward to providing you with more excellent service in the future.

Rated 5 out of 5 stars

Good odds + fast withdrawals + gr8 customer support

Good odds and the possibility of bet-builder feacture, which is a different way to place bets. One of the best customer support experiences I've had related to sportsbooks, and the cherry on top is withdrawals in less than 24 hours by SEPA (and within hours for transfers using e-wallets). I'm really enjoying the experience.

January 30, 2025
Unprompted review
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Reply from 20bet

Thank you for your wonderful feedback! We’ll keep working hard to provide you with top-notch service. Looking forward to your next visit!

Rated 5 out of 5 stars

I always use 20Bet because it is the…

I always use 20Bet because it is the best online casino
I can only recommend 20 Bet

January 29, 2025
Unprompted review
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Reply from 20bet

Thank you for your fantastic feedback! Your recommendation means a lot to us, and we're committed to continuing to provide the best service and gaming experience for all our players.

Rated 5 out of 5 stars

You can’t escape luck

You can’t escape luck. Why not try it out with 20bet? 😎

January 27, 2025
Unprompted review
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Reply from 20bet

Glad to hear you're embracing the excitement! 20Bet offers plenty of opportunities to test your luck with a wide range of betting options. Hope you have a great experience!

Rated 5 out of 5 stars

Alexa - 20Bet

I love the way that Alexa, my vip manager at 20BET casino take care of me. She is amazing, super friendly. Everyone should be like her. Very professional and in a way that keeps us interested. Love you Alexa

January 27, 2025
Unprompted review
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Reply from 20bet

We're so happy to hear that Alexa has been taking great care of you! She's truly dedicated to providing excellent service, and it's wonderful to know she’s made your experience so enjoyable. We'll be sure to pass along your kind words!

Rated 5 out of 5 stars

Great Variety of Progressive Jackpots...

The selection of progressive jackpot slots is nice. I won $200 on one recently. The interface is smooth, and the games are easy to navigate. Great choice for me as a slot fan.

December 19, 2024
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Reply from 20bet

Congrats on your win! Wishing you more great spins ahead!

Rated 1 out of 5 stars

Fraud

Total fraud. Take credit card deposits but won't help you set up withdrawals to your bank account. I tried unsuccessfully 3 times to do a bank transfer withdrawal and was declined. No explanation or help offered. Finally I got an email saying withdrawal request accepted only to find it declined again on the website. Customer service in the chat were unable to help. Simply said my info was entered incorrectly. No instructions on how to properly do it. SCAM SCAM SCAM. One way service that never pays out!

January 19, 2025
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Reply from 20bet

We’re sorry to hear about your frustration and any inconvenience caused. If bank transfer withdrawals aren’t working, we recommend trying alternative withdrawal methods available on our platform. Our support team is also ready to assist you with any questions or guidance you may need. Thank you for your patience.

Rated 1 out of 5 stars

Returned my winning bids

I am experiencing a serious issue with 20Bet regarding live bets I placed on January 10, 2025. Multiple bets were for confirmed and classified as won. However, a day later, I was informed that the stakes were returned without a satisfactory explanation.

Despite receiving confirmation for these bets, the casino administration classified them as returned after the fact, citing supposed abuse. I am particularly concerned because some similar bets are still classified as won, while others are marked as returned.

I have reviewed the terms and consulted with my legal representative, who confirmed that once a bet is accepted and confirmed, the bookmaker is obligated to honor it.

I want to clarify: if a bet is accepted the bookmaker is obligated to cash out winning bets. I find it unacceptable to be accused of fraud for simply placing bets on the offerings provided to me, especially when the bets were initially classified as legitimate.

EDIT after 20bet reply:

Dear

first of all, you did not returned all of the bets - as I sad and as I attach the proof - some of the bets were still clarified as won, and some bets are still clarified as lost. So all the bets is not classified the same.

And this was not an error with ODDS as you mentioned in you response.
ODDS WERE COMPLITELY NORMAL.
You did not offer to the customers some unreal odds. You offer regular odds on this sports event.

Second, so if a customer made an error on placing bets - nevermind you will take the money.
But is 20bet place an error - oh, nevermind we will returned all the bets, take all of customer money including his deposit.

So 20bet T&C does not have any meaning:
"7. LIVE BETTING:
1. Live bets are accepted on main markets (win, total, handicap) and additional markets (HT-FT etc). You may place single live bets or combine them in accumulators.

2. The bet shall be deemed accepted once it has been registered on the server and online confirmation has been received. You may not alter the bet once it has been accepted.

3. The bookmaker takes no responsibility for any inaccuracy regarding the current scores of matches on which live bets are being accepted. Customers should refer to other independent sources of information.

4. No live bets may be edited or deleted."

It is important to emphasize that even the clubs did not have the same name and were not classified under the same competition.
I really do not follow Georgian basketball and there was no way I could know that these were the same clubs. I was only attracted by the movement of the results which were almost identical and I bet solely based on the law of numbers as I base my bets in principle.

I think that if the bets were accepted and paid out, they should remain that way.

In every business, regardless of the type of trade, the accuracy of the data and the offer is up to the offerer. For example, when the Nike webshop placed the wrong prices, and whoever bought at those prices, Nike honored its mistake and delivered the products. Nike also has T&C, but it honored the contract with customers when they had an error in the system. In this way, it turns out that the bookmaker is misleading users. Is it possible to know which bet/deposit 20bet will pay to the user or is it just their will.
We all know that we suffer for our mistakes and learn from our mistakes.
In every business there is a responsibility in which when we make a mistake, we must recognize the mistake and bear the consequences for it. This is the only way we will force ourselves to be better and so that mistakes do not happen to us in the future.
Going to correct mistakes like this outside of our own terms is, at the very least, frivolous, irresponsible and inconsistent.
the bets were received on 9.1. and 10.1. and were properly classified as winning. Later, when they canceled those bets, they also canceled my other active tickets that have nothing to do with this event.
I think that 20bet made a mistake and in order to correct their loss, which was their own fault, they went against their own rules and canceled the already paid out bets and the mass of them that were still active and all this 2 days after the original event.

This decision will determine whether 20bet is a serious bookmaker or they are just scammers who don't pay for their mistakes and take other people's money.

Thank you

January 10, 2025
Unprompted review
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Reply from 20bet

We understand your frustration and regret the inconvenience caused. However, as we have explained previously:

The situation arose because our platform briefly displayed certain bets with different odds from two sources simultaneously. This was an obvious system error, and you took advantage of it, which is why your bets were voided.

According to our terms and conditions: "If there is an error in the odds output application and the bookmaker admits such error, all bets on such selections shall be deemed void and payouts shall be made at odds of 1."

We appreciate your understanding and remain available to address any further questions.

Rated 1 out of 5 stars

DO NOT USE 20 BET WINNERS CAN NOT…

DO NOT USE 20 BET WINNERS CAN NOT WITHDRAWAL THEIR MONEY
WINNINGS ARE FROZEN IN THE ACCOUNT
IT IS A SCAM

January 14, 2025
Unprompted review
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Reply from 20bet

We’re sorry to hear about your concerns. We take all issues seriously and work to ensure a fair and secure experience for our users. If you're facing difficulties with withdrawals, we strongly encourage you to contact our support team so they can assist you and resolve the issue. We’re committed to providing a trustworthy platform and would like to help clear up any misunderstandings.

Rated 1 out of 5 stars

I think theyve insolvent

I think theyve insolvent, a made profit of 400 eur and theyve cant payout me 5 days. 5 days my request is pending and all docs veirified and ive made decision to make complaint about that and now theyve cancel my payout and ask me for some ridicolous selfie. I am just asking what is after that. I am editing now day after, theyve ask me selfie with paper and digit on it and also my private bank transaction 🤣. Is this a joke? Who can ask private thing, is this normal. My advice for all is to avoid this scam.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam.

Scam scam scam.
They are making attractive promotions, with 100% deposit bonuses, but in the end, when you finalize their insane waggering request, they take all the winnings, and give you back only 100% of the initial deposit. So you can win hundreds of €, cause in the end, you will receive only the amount deposited, 50-100€

January 5, 2025
Unprompted review
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Reply from 20bet

We’re really sorry to hear that you’ve had this experience. Our goal is always to offer fair promotions and a transparent gaming environment. The wagering requirements are designed to ensure that players can enjoy bonuses responsibly. We understand that it can be frustrating if things don’t go as expected, and we truly value your feedback. If you feel that something isn’t right with your account, please contact our support team so we can review the situation and address any concerns you have. Your satisfaction is important to us.

Rated 2 out of 5 stars

all withdrawal declined

After I won some bets, they limited my betting. I opened withdrawal, but they declined my last 10 withdrawal. I sent my ID, ID+selfie, address proof, but after it they asked for ID+game acc, after asked for ID+numbers on the picture. I sent and they verified all of this. Now its restarted again, they asked for address proof, even I sent and verified it 8 days ago. Endless asking for documents....
2024.12.17 update: I already sent my wise and revolut account statement as address proof and one electicity utility bill, but they still asking for another address proof. Its just fake reason to delay the payouts
upadate: 12.18. they still keep cancel my withdrawns, reason: need address proof: I already sent 5 different document for them. 1. Revolut statment 2. Wise statement 3. National address card copy 4. CIB( local Bank) statment. 5. electricity utilty bill.
updated: 12.20, they keep cancel my withdrawals. They still asking for address proof, total 6 different document sent and they approved ALL! Its just a fake reason.
update 12.20 5pm : after 2 week, finally they sent the payment

December 5, 2024
Unprompted review
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Reply from 20bet

We apologize for the inconvenience you're experiencing. We understand your frustration with the ongoing document requests. Please note that our verification process is in place to ensure the safety and security of all accounts, especially for large withdrawals. We understand this may be time-consuming, but we assure you that it's necessary for regulatory compliance. We appreciate your patience and cooperation, and we're committed to resolving this issue as quickly as possible. If you need any further assistance, feel free to reach out to our support team. Thank you for your understanding.

Rated 1 out of 5 stars

SCAM!!!

The website is one big fraud, I won on bets, I was given a limit, I wanted to pay the funds, they kept asking for additional documents, they accepted everything, and they had nothing to demand anymore and closed the account under any pretext. just to avoid withdrawing my funds!!! Don't play there, they are scammers!!!

December 9, 2024
Unprompted review
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Reply from 20bet

Hello,

We’re sorry to hear about your experience and understand your frustration. Please be assured that we are committed to providing a fair and transparent environment for all our players. We take account and withdrawal matters seriously and are happy to investigate any issue thoroughly. We encourage you to reach out to our support team directly with all the details so we can look into your case and resolve it appropriately.

Rated 5 out of 5 stars

Prompt and great service from my vip…

Prompt and great service from my vip manager jatin! Always helpful (:

November 19, 2024
Unprompted review
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Reply from 20bet

Thank you for your kind feedback! We're thrilled to hear that Jatin has provided you with excellent VIP service. We’ll be sure to share your compliments.

Rated 5 out of 5 stars

Costemer service is really more than…

Costemer service is really more than kind, my VIP agent Tyler always friendly and helpful. Verification is not complicated. And if I had any issues or problems I recived help from Tyler. I was on other online casinos(22bet, bet365, ninecasino) but no one is near them and of course Tyler. So I would recomend it to anyone.

November 15, 2024
Unprompted review
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Reply from 20bet

Thank you so much for your kind words! We're thrilled to hear that Tyler, your VIP agent, has been providing you with excellent service. We strive to make every player's experience smooth and enjoyable, and it's wonderful to know that Tyler's assistance has stood out to you. Your recommendation means a lot to us!

If you ever need anything else, don’t hesitate to reach out. We’re always here to help.

Rated 1 out of 5 stars

Deposite issue

Registered & made deposit.
Live chat said me deposit will credited during 2 hour. 2 hour passed & live chat said he forwarded my request to finance team fix issue as soon as possible :) But they can't said when will be fixed issue.
I think after 3-4 maybe 1 week they will fix issue. At least I made low deposit check their system..

November 2, 2024
Unprompted review
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Reply from 20bet

Thank you for sharing your feedback. We apologize for the delay in processing your deposit. Our finance team is working hard to resolve issues as quickly as possible, and we understand your frustration. Rest assured, we are actively working on improving our system, and we appreciate your patience. If you have any further questions, please don’t hesitate to reach out to our support team, and we’ll do our best to assist you.

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