20four7VA Reviews 616

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and supportive, making the entire process pleasant. People frequently highlight the smooth and well-organized nature of the service and user experience, noting clear communication and efficient response times throughout. However, some customers also noted that while the overall process was positive, there were occasional delays in receiving updates or responses, suggesting room for improvement in communication timeliness.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and supportive nature.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the hiring process as... See more

Service

Customers consistently note positive experiences with service. Reviewers describe the process as smooth,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the responsiveness... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the responsiveness of the recruitment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The recruitment,onboarding team are friendly, updates are always shared on time and very responsive. All this time about my research in this company is so true! Thank you so much 20four7VA for this wo... See more

Company replied

Rated 5 out of 5 stars

There process was long but worth it because the you get response within a short space of time as long as you do what is required of you. The interviews well went especially the final interview, s... See more

Company replied

Rated 5 out of 5 stars

I had so many questions on how one gets paired with a client and the screening process. By the end of the session, I came out fully aware on what to expect as a VA working with 20four7VA. Thank you... See more

Company replied

Rated 5 out of 5 stars

Applying to 20four7VA was a nice experience. Yes the process has many steps but i think a structured hiring process is a good thing for every organization. And as a beginner to the VA industry, I'm lo... See more

Company replied


Company details

  1. #2 of 4 best companies in Talent Agency
  2. #1 of 3 best companies in BPO Company
  3. #87 of 247 best companies in Business to Business Service
  4. #2 of 5 best companies in Employment Agency
  5. #6 of 29 best companies in Recruitment Service
  6. #2 of 3 best companies in Temp Agency

About 20four7VA

Written by the company

Unlock New Opportunities with Virtual Assistant Outsourcing

20four7VA is your trusted partner for hiring and managing global remote talent.

Book a FREE Consultation
Free eBook: How to Hire a Virtual Assistant
Call Us
Apply as a Virtual Assistant

Maximize efficiency, minimize costs - outsource tasks to a 20four7VA Virtual Assistant. 20four7VA is a remote hiring and contract staffing agency specializing in cost-effective and turnkey Virtual Assistant staffing solutions.

Combining advanced AI-matching technology and our team’s decades of expertise in remote staffing, we help businesses efficiently build an inclusive and skilled remote team that saves them up to 80% on labor rates.

We provide businesses with access to offshore contract talent, part-time or full-time, across a wide range of skill categories, including:

  • Administrative Virtual Assistant - data entry, file management, personal assistance
  • Business Support Virtual Assistant - bookkeeping, customer support, lead generation)
  • Marketing Virtual Assistant - content development, graphic design, social media management)
  • Technical Virtual Assistant - website development, Search Engine Optimization, data analytics)

Join the 3000+ companies who have already grown their market share with access to our global community of over 750+ offshore contract talent. Book your free consultation today!

Exclusive offer for our Trustpilot audience

Written by the company

We'll waive the $99 setup fee for you
Just tell us that you came to us from Trustpilot and we'll waive your one-time $99 setup fee!

Our happiness guarantee

No payment until you hire & free replacements

We'll find and send you candidates at no cost. You only start paying when your chosen remote worker commences work with you. Plus, there's no extra cost if you're not satisfied with your chosen Virtual Assistant's performance and wish to replace them.

Contact info

4.8

Excellent

TrustScore 5 out of 5

616 reviews

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Rated 5 out of 5 stars

A Thorough and Rewarding Hiring Experience

My experience with 20four7VA has been nothing short of amazing! From the initial application to the final interview, every stage of the hiring process was both challenging and rewarding. Yes, there were nerves during the interviews—especially at the beginning—but the interviewers made me feel comfortable and supported throughout.

I actually appreciated the lengthy hiring process because it really allowed me to see if I was a good fit for the company’s culture and values. I also loved how transparent and organized everything was, which showed me how much the company cares about finding the right person for each role.

They’re very thorough with every detail, including ensuring your internet speed meets their standards. This level of attention to detail shows their commitment to quality and professionalism. It’s clear that 20four7VA values both their clients and employees, and I’m thrilled to have had the opportunity to go through this experience.

Overall, I’d give 20four7VA a well-deserved five stars! ⭐⭐⭐⭐⭐ I genuinely enjoyed my time and highly recommend the company to anyone looking for a rewarding virtual career.

October 1, 2024
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Reply from 20four7VA

Thank you for sharing your positive experience and for recognizing our commitment to finding the right fit for our roles. We're dedicated to providing a supportive and informative hiring process for all candidates. We're grateful for the 5-star review!

Rated 1 out of 5 stars

Worse Recruiters! VA's globally, be careful!!!

Despite my dedication and hard work, even during a period when I was unwell, Catherine C., (let's just call her that because apparently Trustpilot policy shouldn't include names - so let's respect that, but smart intelligent people can google her anyway) the HR Director, made the unilateral decision not to release the compensation I rightfully earned. Her reasoning was based on her own judgment that I had “disrespected” her, a claim which I believe is not only unjust but also lacks any transparency or fairness. VA's be careful of this company, they withhold your salary and won't give it back 'just because' they decided it. Their HR director, is demanding respect, when in fact, she was the one that's disrespectful telling someone with 12 years experience in remote working who had worked with global clients internationally, that she would 'speak in tagalog so you will understand me' not only insults but also a clear disrespect. She also told me 'not to tell her what to do' when in fact, I was just merely making a statement and answering her question when she asked 'What happened' - even their reply - would say (as you can see below) "that they are committed to fostering a respectful and professional workplace for all our VAs and staff. We have a zero-tolerance policy for any form of disrespect, harassment, or discrimination" and yet, they did it first.. so this policy should be changed to WE ARE COMMITTED TO FOSTERING A RESPECTFUL AND PROFESSIONAL WORKPLACE FOR US ONLY AND DOESN'T INCLUDE VA'S" because their 'commitment' is a lie if they say "ALL OUR VA'S AND STAFF" because obviously, withholding the salary of anybody who worked fairly, justly and whom you have also profited from is a CLEAR indication that there is NO FAIRNESS, NO RESPECT, NO PROFESSIONALISM in your company. And obviously, your "zero-tolerance policy for disrespect, discrimination and harassment" DOES NOT APPLY to your VA's who by the way, make the money that you are being paid for.

Reply from 20four7VA

17 hours ago
We understand your concerns and believe that all relevant matters were thoroughly addressed during the offboarding call.

Our decision regarding your compensation was based on a comprehensive evaluation of your performance, adherence to company policies, and the specific circumstances of your independent contractor agreement. We assure you that this decision was made in accordance with our established internal procedures and was fair and equitable.

We are committed to fostering a respectful and professional workplace for all our VAs and staff. We have a zero-tolerance policy for any form of disrespect, harassment, or discrimination.

If you have any further questions or concerns, please reach out to us directly.

October 1, 2024
Unprompted review
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Reply from 20four7VA

We understand your concerns and believe that all relevant matters were thoroughly addressed during the offboarding call.

Our decision regarding your compensation was based on a comprehensive evaluation of your performance, adherence to company policies, and the specific circumstances of your independent contractor agreement. We assure you that this decision was made in accordance with our established internal procedures and was fair and equitable.

We are committed to fostering a respectful and professional workplace for all our VAs and staff. We have a zero-tolerance policy for any form of disrespect, harassment, or discrimination.

If you have any further questions or concerns, please reach out to us directly.

Rated 5 out of 5 stars

It was a smooth process

It was a smooth process, and I appreciate the opportunity to share my experience.

September 30, 2024
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Reply from 20four7VA

Thank you for taking the time to share your positive experience. Feel free to reach out anytime you require help or need assistance!

Rated 5 out of 5 stars

The interview with 24/7 Virtual…

The interview with 24/7 Virtual Assistant was a great experience. It wasn't too lengthy, which I appreciated, and the interviewers were professional and easy to talk to.

September 27, 2024
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Reply from 20four7VA

We're gald to hear you found the interview to be efficient and enjoyable. Thank you for the positive review!

Rated 5 out of 5 stars

Clear expectation on the job role.

Clear expectation on the job role.

September 23, 2024
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Reply from 20four7VA

We believe in providing clear expectations for all candidates. We're happy you found the process to be transparent and helpful. Thank you for the 5 star review!

Rated 4 out of 5 stars

Starting with 20four7VA

Everyone at 20four7VA has been wonderful to work with and very responsive. The onboarding and nesting was a little confusing but once we started the process it was easier to understand.

September 12, 2024
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Reply from 20four7VA

Thank you for your positive feedback about our team. We're glad we were able to provide the support you needed during the onboarding process.

Rated 5 out of 5 stars

Great Experience Overall.

Company keeps me posted about the status of my application and people whom I have encountered were nice like they are very amiable.

September 13, 2024
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Reply from 20four7VA

We're glad you found our communication to be clear and timely throughout the process. Thank you for the positive review!

Rated 4 out of 5 stars

It was a great experience during the…

It was a great experience during the application process. They make sure that employees know the terms and condition and the flow of hiring has been so smooth.

September 13, 2024
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Reply from 20four7VA

Thank you for sharing your positive experience! We're glad you found the application process clear and efficient.

Rated 5 out of 5 stars

Great communication

Great communication about every detail of the process. An available and responsive support person for any assistance that I needed made my experience stellar!

September 13, 2024
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Reply from 20four7VA

We're delighted you found our team to be helpful and responsive. Thank you for your 5 star review!

Rated 5 out of 5 stars

I came to the interview tensed

I came to the interview tensed; however, Robert was neither abrasive nor intimidating as I had construed from previous experience. Gradually, I tensed down and had a great interview.

September 12, 2024
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Reply from 20four7VA

Thank you for your kind words about Robert! We're glad you had a positive experience.

Rated 4 out of 5 stars

Responsive

Responsive, and hands on throughout the hiring process. Everyone is nice and easy to approach.

September 3, 2024
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Reply from 20four7VA

At 20four7VA, we value a friendly and supportive environment. We're happy you experienced this firsthand during the hiring process. Thank you for your review!

Rated 5 out of 5 stars

The people are very professional and…

The people are very professional and considerate . Easy to communicate and will respond immediately

September 6, 2024
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Reply from 20four7VA

We appreciate your feedback on your positive experience with 20four7VA! Feel free to reach out anytime you have queries or need assistance.

Rated 5 out of 5 stars

Application Process

The application process was a bit long, but it was necessary, as they wanted to ensure that they found the best talents. Also, as someone new to the VA world, I didn't feel intimidated by the experts. I immediately felt at ease talking to them.

September 5, 2024
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Reply from 20four7VA

Thank you for your feedback! While the process may have been longer, we appreciate you recognizing the value in ensuring a thorough evaluation. We're glad you felt comfortable and at ease with our team.

Rated 5 out of 5 stars

The recruitment team was incredibly…

The recruitment team was incredibly welcoming and supportive throughout the entire process. They made sure to keep me informed at every stage and were always available to answer any questions I had. Their communication was clear, timely, and thoughtful, which helped in making the waiting period more manageable.

What stood out most was the genuine enthusiasm and professionalism of everyone I interacted with. Each team member seemed truly invested in not only assessing my fit for the role but also ensuring that I felt comfortable and valued throughout the process. Their approach made the experience enjoyable and reassuring.

Overall, while the process may have been slower than anticipated, it was well worth the wait. The quality of the interactions and the level of care demonstrated by the recruitment team significantly enhanced my experience. I am very impressed and appreciative of the effort and dedication they put into making the interview process as positive as possible.

September 2, 2024
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Reply from 20four7VA

We're delighted to hear that you had such a positive experience with our recruitment team. Your feedback reinforces our commitment to creating a welcoming and supportive environment for all candidates. Thank you for choosing 20four7VA.

Rated 5 out of 5 stars

My honest review about 20four7va

Throughout the recruitment process, the team was very supportive, they reply to enquiries promptly and though the process was rigourous, the support was massive and I'm excited to be part of the team.

September 4, 2024
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Reply from 20four7VA

We're glad you found the recruitment process to be thorough and supportive. Our team is committed to ensuring a comprehensive evaluation of each candidate. Thank you for your positive feedback!

Rated 5 out of 5 stars

The support team has been really…

The support team has been really helpful and patient through every step of the process. They made me feel comfortable and made sure I understood.

September 2, 2024
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Reply from 20four7VA

Your positive feedback is a testament to our dedication and commitment to provide a supportive experience for candidates. Thank you!

Rated 5 out of 5 stars

"Great Recruitment Experience: Informative and Professional"

I am happy to share my great experience with 20four7VA hiring process. From start to finish, the process was highly professional and streamlined, reflecting the company’s commitment to excellence.

The initial interview was clear and prompt, providing a comprehensive overview of the role and expectations. The interview stages were well-structured and thoughtfully conducted, allowing me to showcase my skills and learn more about the company's culture. The interviewers were not only knowledgeable but also genuinely engaging, making the process both informative and enjoyable.

The job descriptions and offer were communicated efficiently, and the onboarding experience has been smooth, with all necessary resources and support readily available. Overall, 20four7VA has demonstrated an impressive commitment to creating a positive candidate experience, and I am excited to be part of such a well-organized and forward-thinking team.

August 30, 2024
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Reply from 20four7VA

We're glad to hear you had a positive experience throughout the entire process! Your feedback reinforces our commitment to providing a seamless and professional candidate journey. Welcome to 20four7VA!

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