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See what reviewers are saying
Making a withdrawal takes up to two weeks. Once you request it you get a request for ID verification. Which is ok, except that a different request comes every other day, rather than all in one go (o... See more
Company replied
Received great service today! New to the casino! Deposited £50 come away with just under £3000! Spoke to Claudia on LiveChat to find out how long the withdrawal process was and within seconds of speak... See more
Company replied
what a joke they hold me hours to just give me " welcome 1ST DEPOSIT BONUS " and after depositing i got nothing 0 . i have to wait another hour for live chat so they gonna bring excuses why they don... See more
Company replied
Company details
Information provided by various external sources
21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@21.co.uk
- 21.co.uk
You should know
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Played a couple of games on slots"new…
Played a couple of games on slots"new 1s",
Only been a member 4 a few days now...
Had a couple of wins & a couple of loses...
Got my favourite games...withdrawals could be abit quicker "not 2 bad 4 time of verification"..thats why I've given 4*...hope 4 more...Will see...
March 30, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Great to hear you have enjoyed playing on the site and are happy with our selection of games.
Kind Regards
Customer Services
The worst betting company I’ve ever…
The worst betting company I’ve ever seen DONT bet with them they rip
You off
Shambles
March 27, 2021
Unprompted review
Reply from 21.co.uk
Hello,
I am sorry to hear that you have not had a good experience on the site.
Kind Regards
Customer Services
Very good selection of games
Very good selection of games, the site is easy to navigate and although I have not used the live support its nice it's there 24/7 incase it's needed.
Had a nice little win and confirmation was received 24hours after the withdrawal was sent through.
All in all a decent online casino with my favourite games, highly recommended.
March 26, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your review.
We are very pleased that you are happy with our selection of games. We are always looking to increase our choice of games, providing a more varied selection for our players. congratulations on your win, we wish you the best of luck in future games.
Kind Regards,
Customer Services
I won some money an done a withdrawal…
I won some money an done a withdrawal an received 1 then went an withdrawaled £800 an they closed my account an still not received my money they are scammers an the support team keep saying to me that they can’t help me they are so untrustworthy. If I was you I wouldn’t put your money into this scamming site you would have more chance of wining by putting your money down your local drain !!! SCAMERS !!!
March 26, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Our Service Team are here to support you 24/7 either via our online chat service or by email so get in touch if you need us.
Kind regards
Customer Service
what a joke
what a joke
they hold me hours to just give me " welcome 1ST DEPOSIT BONUS " and after depositing i got nothing 0 . i have to wait another hour for live chat so they gonna bring excuses why they dont ACTUALLY HAVE ANY WELCOME / DEPOSIT BONUS so its better to just close this joke and spend money in a propewr ligit casino , there are plenty out there .21 is another scammer casino
March 25, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your feedback.
I am sorry to hear your experience with us has not been a positive one.
Kind Regards,
Customer Services
Good website.
March 23, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your review.
It is great to receive feedback from happy customers enjoying the site.
We hope you continue to enjoy playing on our site and wish you the best of luck in future games.
Kind Regards,
Customer Services
You placed restrictions on my account…
You placed restrictions on my account without good reason
March 18, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Our Service Team are available 24/7 either via our online chat service or by email so get in touch if you need us to explain why these were applied to your account.
Kind Regards
Customer Service
Reply from 21.co.uk
Hello,
Our Service Team are here to support you 24/7 either via our online chat service or by email so get in touch if you need us.
Kind Regards
Customer Services
21.co.uk not good
Well I thought give 21.co.uk site a go what load of rubbish they give 10 bouns and you win nothing I won't be despoit my money on this site
March 13, 2021
Unprompted review
Reply from 21.co.uk
Hello,
I am sorry to hear you were unlucky playing with the free £10 welcome bonus.
If you would like to contact us further please do this at support@21.co.uk
Kind Regards,
Customer Services
Take to long when I get money
March 11, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for you review.
If you would like to contact us further please do this at support@21.co.uk
Kind Regards,
Customer Services
Great online casino
Great online casino, very easy to navigate and a lot of games too.. withdrawal time is good too.
March 11, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your recent feedback.
Here at 21.co.uk we are extremely proud of how accessible our website is. It’s great to see that you are having a good experience with us.
Kind regards,
Customer Services
I guess they just don't want my money
Joined and played, won 800. withdraw was fast to Paypal. then a week later won 8000. took photos and videos of my wins to make sure no one play around with me. then suddenly they ask to verify my account. was with live chat few times to confirm my wins. took pictures of conversation. after sending a scan of my documents they asked a photo, so i sent them that. then noticed my account is blocked!. didn't panic, just went on live chat again, sent an email explaining i will have to complain to the gambling committee and social media with my photos and video if i don't get my money today. then was on live chat for one hour, said i am not going off until my money was paid. they try to drag it but in the end my money was paid!. for strange reason my account was still blocked after this and i was getting emails from different agents saying i need to send birth certificate and again same documents which i sent. i think i got lucky getting my money, and was waiting to play more but once they continue to send emails and asking for documents all over again i just decided not to play them anymore. Thank you for the win 21, and i will take my money elsewhere.
March 10, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for taking the time to give your feedback.
Kind Regards
Customer Services
Excellent company Quite fast payments A…
Excellent company Quite fast payments A little long wait on web chat but otherwise very satisfied
March 7, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your feedback.
It’s great to see that you are having a good experience with us.
Kind regards,
Customer Services
Great casino and slots
Probably the best online casi no and slots ever no messing with payments and extremely good with wins thumbs up from me
March 3, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your review.
We are happy to see your experience with us has been positive and rewarding.
We hope you continue to enjoy our site and wish you the best of luck in future games.
Kind Regards,
Customer Services
Excellent service with accurate…outstanding
Excellent service with accurate information standard is very high as I expected
March 2, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your review.
It is great to receive feedback from happy customers enjoying the site.
We hope you continue to enjoy playing on our site and wish you the best of luck in future games.
Kind Regards,
Customer Services
IF YOU WIN THEY CLOSE YOUR ACCOUNT
I had a few good runs and managed to withdraw some profits. Then, they closed my account without any warning. Their deposit limits are useless. You set no limits, still you are told you reached your deposit limit. Or, you set deposit limit and then you can deposit above the limit. STAY AWAY!!! Ladbrokes is the best site I have come across so far.
February 28, 2021
Unprompted review
Reply from 21.co.uk
Hello,
I am sorry to hear your experience with us has not been a positive one.
Kind Regards
Customer Services
DISGRACEFUL!!!!!! AVOID AT ALL COSTS
DISGRACEFUL!!!!!!
I had been playing here for about 2 months, then i got the "Must verify your account" message. I emailed my documents in on the Friday (It can take up to 24Hrs) here we are the following Thusday & im locked out of my account. Their Live Chat is the most useless thing i have ever encountered with no answers, just generic robotic answers. Of course the "Verification" only happened after i tried to withdraw £500, now im locked out of my account & they are with holding my money, i have contacted the UK Gambling Commision & i urge you all to do the same, DO NOT GO NEAR THIS SITE, THEY ARE SCAMMING EVERYONE
February 24, 2021
Unprompted review
Reply from 21.co.uk
Hello,
I am sorry to hear about the delay in your documents being checked.
Our Service Team are here to support you 24/7 either via our online chat service or by email so get in touch if you need us.
Kind Regards
Customer Service
Firstable they give you deposit limit…
Firstable they give you deposit limit even not asked.. Later they let you deposit as much as you have.. Avoid because all leovegas casino group are scammers and liars.
February 21, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for you review.
I am sorry to hear your experience with us has not been a positive one.
Kind regards
Customer Services
They not fair , rubish bookmaker
On the 19th of February i won over £9000 , I made withdraw £8000 and i left on my betting account about £900
Now i have the problem to log in to my account, looks like its been closed
Also my account was blocked straight away after I won the money
February 20, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your feedback.
Our customer service team can assist you with any account queries, we are available 24/7.
Kind Regards
Customer Services
Good game site and fast at approving…
Good game site and fast at approving withdrawals
February 18, 2021
Unprompted review
Reply from 21.co.uk
Hello,
Thank you for your review, we really appreciate all feedback.
We are pleased you have found our withdrawals process smooth, quick and easy.
Kind Regards,
Customer Services
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