One of the worst experiences I’ve had…
One of the worst experiences I’ve had with a service company. I contacted them beforehand to ask about their rates, and I was told that the price would depend on the work that needed to be done. However, no hourly rate or clear pricing information was provided.
When the engineer arrived, he was very nice, polite, and trustworthy. He explained that the job could take around two hours and that their rate was £275 per hour, plus a £60 surcharge and VAT.
I was shocked. Why was I not told this when I specifically asked about the pricing beforehand? The engineer said that this had always been their rate and apologised for the lack of communication.
I decided not to proceed with the work and paid £72 for the visit instead. I then hired another company that was much more honest and transparent about its pricing.
My issue is not with the engineer, who was genuinely nice, but with the company’s lack of transparency. If your rates are this high, customers should be informed upfront so they can make an informed decision before booking.
I would not recommend this company to anyone who values honest communication and transparent pricing.