2Gether Insurance Reviews 

17,305
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,540 reviews, reviewers had a great experience with this company. Customers consistently praise the official website for being extremely easy to navigate, allowing buyers to easily understand all policy details clearly. People frequently emphasize that the breakdown insurance is exceptionally affordable, delivering wonderful value for money across their available options. Some reviewers were not happy with the service received when they actually needed urgent roadside assistance. Consumers noted dealing with frustratingly long waiting times and strict distance limits on vehicle towing when stranded. Furthermore, customers occasionally pointed out challenges when trying to reach support teams or dealing with subcontracted operators.

What people talk about most

Price

People report positive experiences with price, describing the breakdown cover as affordable and highly... See more

Service

Clients share ambiguous opinions on service, reflecting a stark contrast in experiences. While some reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting that websites are easy to navigate... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting affordable policies and... See more

Customer service

Customers had ambiguous experiences with customer_service. While some reviewers praised quick responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitive pricing and excellent rating. Schedule is easy to navigate. There were upgrades that were clearly priced . These were not continually pushed to purchase neither were scare tactics only cle... See more

Company replied

Rated 4 out of 5 stars

I would have given 5 stars as the website is really easy to use, gives very clear explanations of what you are buying and what the extras are. You can choose the level of cover that is right for you.... See more

Company replied

Rated 4 out of 5 stars

The company is offering a very good product at competitive prices. It has an easy purchasing process if fo e through s comparison site. Do not get caught up in trying to renew an expired product as th... See more

Company replied

Rated 4 out of 5 stars

I'm giving 2Gether Insurance a 4 Star rating because I have found it to be the best price and cover available when I was looking for breakdown cover. I have not given 5 stars, as I do not yet know wh... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker

Information provided by various external sources

2Gether Insurance are one of the UK's largest independent specialist insurance brokers, covering anything from kit cars, to heavily modified 4x4's. The vast experience we have accumulated over the last 10 years puts us in a unique position to understand the needs of our clients.


Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,305)

3,419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful company

Awful company.

The customer service is run without any rules. You queue for lots of time and then they cut you off or people pick up and say hold on and put you back into the queue.

July 28, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for your feedback. We're concerned to read your review and want to make sure the right people are made aware. Please contact us at customer.care@2gi.co.uk and we'll look into this further. The 2Gether Insurance Team

Rated 5 out of 5 stars

Very competitive prices

My wife has the same company for her breakdown cover and we are really pleased with it. So decided to use the same company for mine. Very competitive price through Money Supermarket. Would definitely recommend

July 28, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

We're glad to hear everything went well. Thank you for taking the time to share your experience - feedback like yours is really appreciated by our whole team. The 2Gether Insurance Team

Rated 1 out of 5 stars

Awe-full experience

Awe-full experience, very rude and patronizing. Repeatedly stated we would only be able to be towed 20miles and refused to get us home. Sent a small truck
To pick up a 3.5tonne tipper truck which obviously won't work, and would be very dangerous. I had to pay £670 to get towed in The end from a very reputable company who did send the correct vehicle amd towed us home.
This is a broker who sends random vehicles who are subcontracted amd with no consideration to the stranded motorist.

July 27, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

We're very concerned to read your review and would like to understand more. Please reach out to us directly at customer.care@2gi.co.uk and our team will follow up with you as a priority. The 2Gether Insurance Team

Rated 5 out of 5 stars

Great service

July 28, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

We're glad to hear everything went well. Thank you for taking the time to share your experience - feedback like yours is really appreciated by our whole team. The 2Gether Insurance Team

Rated 5 out of 5 stars

Easy to sort out

July 28, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for your review and for your kind words. We're pleased to hear things went well and we look forward to continuing to look after you. The 2Gether Insurance Team

Rated 5 out of 5 stars

I was looking for breakdown cover and…

I was looking for breakdown cover and found 2Gether great value for money I got the cover I required and is far cheaper than other competitors for the same cover.

July 28, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

We're really glad to hear your experience with us was a good one. Thank you for taking the time to share your feedback - it means a great deal to the whole team. The 2Gether Insurance Team

Rated 1 out of 5 stars

Auto Renew - Like it or not!

When taking out my policy, I insisted I did NOT want "Auto Renew".
A month before my policy expired, I received an email saying it would auto renew! I replied the same day saying I did NOT want that. I also filled in a form on their website saying I did not want to renew...
They renewed the policy anyway - Four days before it became due - and charged me for it.
Cowboys! Choose any other provider even if it costs a few pennies more!

July 30, 2026
Unprompted review
2Gether Insurance logo

Reply from 2Gether Insurance

We're sorry your experience has prompted this review and we'd like to find out more. Please contact us at customer.care@2gi.co.uk and a member of our team will follow up with you directly. The 2Gether Insurance Team

Rated 5 out of 5 stars
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service. The 2Gether Insurance Team

Rated 5 out of 5 stars

Simple and easy to sign up with…

Simple and easy to sign up with 2Gether...:)GREAT price for breakdown cover, almost half what I was paying. :-)

July 27, 2026
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Reply from 2Gether Insurance

Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The 2Gether Insurance Team

Rated 5 out of 5 stars

Excellent price

Excellent price, easy to navigate the site, simple and easy to complete questionnaire

July 27, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we'll be sure to pass your kind words on to the team. We look forward to continuing to look after you. The 2Gether Insurance Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, no hassle, breakdown man very helpful, couldn’t believe how quick it was sorted , first time using breakdown very impressed with the service.

August 3, 2026
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Reply from 2Gether Insurance

We're really glad to hear your experience with us was a good one. Thank you for taking the time to share your feedback - it means a great deal to the whole team. The 2Gether Insurance Team

Rated 5 out of 5 stars
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we'll be sure to pass your kind words on to the team. We look forward to continuing to look after you. The 2Gether Insurance Team

Rated 5 out of 5 stars

I found it straightforward to buy…

I found it straightforward to buy breakdown cover. I was pleased with the price and as it’s something that I hope not to have to use it’s good to know that it’s there should I need to use it.

August 3, 2026
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Reply from 2Gether Insurance

Thank you for your review. We're really pleased things went well and we appreciate you sharing your experience. We hope to continue providing the same level of service. The 2Gether Insurance Team

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate . They came up with the best price this year.

August 3, 2026
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Reply from 2Gether Insurance

We're glad to hear everything went well. Thank you for taking the time to share your experience - feedback like yours is really appreciated by our whole team. The 2Gether Insurance Team

Rated 5 out of 5 stars

Great customer service from Tyran S

Great customer service from Tyran S. Renewals Clerk.

August 4, 2026
Unprompted review
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for your review. We're really pleased things went well and we appreciate you sharing your experience. We hope to continue providing the same level of service. The 2Gether Insurance Team

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing. Easy to navigate website. Excellent coverage. Recommended

July 27, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we'll be sure to pass your kind words on to the team. We look forward to continuing to look after you. The 2Gether Insurance Team

Rated 1 out of 5 stars

Do not use under any circumstances

Do not use under any circumstances. Their aim is to try to collect premiums and not come out to you. They tried to say my vehicle wasn’t insured when it fully showed insured on askmid after a cherished plate change. They were saying not on the system they are using. Refusing to talk to my insurance company. Just won’t come out. Now dealing with a solicitor to get the annual premium reimbursed.

December 28, 2025
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Reply from 2Gether Insurance

Thank you for bringing this to our attention. We're concerned by your feedback and would like to hear more. Please contact our team at customer.care@2gi.co.uk and we'll ensure this is looked into. The 2Gether Insurance Team

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! Absolutely terrible. Came out to recover my car what wouldnt start, couldnt tell me what was wrong with it then got my dad to tow it up and down the road, then when that didnt work ( its an eco boost so wasnt going to) he said ok your dad can tow you to the garage! Then left! My car is still broken in the same place, luckily my dad was there as i was stranded with my son!! No help at all and has absolutely destroyed the engine in my car now.

August 3, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

We're very sorry to hear your experience fell short of expectations. We'd like to find out more so the right team can look into this. Please reach out to us at customer.care@2gi.co.uk at your earliest convenience. The 2Gether Insurance Team

Rated 5 out of 5 stars

I cant comment on the service yet as…

I cant comment on the service yet as luckily haven't had a breakdown.

To purchase this it was straight forward and has clear guidelines on numbers to call if you do have an issue.

The price was reasonable too.

August 2, 2026
2Gether Insurance logo

Reply from 2Gether Insurance

We're glad to hear everything went well. Thank you for taking the time to share your experience - feedback like yours is really appreciated by our whole team. The 2Gether Insurance Team

Rated 1 out of 5 stars

AVOID!!

I wouldn’t even give this company one star. They were happy to leave me stranded today with no care or concern for my safety or welfare.
The first mechanic they sent gave me incorrect advice and assistance, instead of putting this right, I was told I would have to pay £150 simply to be jump-started.
The mechanic was unhelpful, and the customer service team on the phone were just as bad. It felt as though they were only interested in getting more money from me at a time when I needed help, despite the annual fee I already pay.
Absolutely appalling service. I would not recommend this company to anyone and I certainly will not re-new or ever use them again.

August 3, 2026
Unprompted review
2Gether Insurance logo

Reply from 2Gether Insurance

We're very concerned to read your review and would like to understand more. Please reach out to us directly at customer.care@2gi.co.uk and our team will follow up with you as a priority. The 2Gether Insurance Team

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