Pacific Reviews 140

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Service was great. Very professional. Matthew was super helpful and patient. He even came with the 2 in house installers for the installation. I had an expensive Wolf range hood but did not live u... See more

Rated 5 out of 5 stars

When I found out the shipping address was wrong after complete online order, I called the seller to correct it, they were able to help me out right away.

Rated 5 out of 5 stars

Having the TruSteam hood we purchased from the Oakland store in 2012, it was showing its need to replace. We decided again to shop at the Oakland Store, and were greeted by Zoe, the same person who h... See more

Rated 4 out of 5 stars

The ceiling panel flexes and makes sound when I lightly push up. I think it should have a crossing rib when the panel is being molded. After install the horizontal piece is a little shorter so I can... See more


Company details

  1. #8 of 40 best companies in Kitchen Supply Store

Written by the company

Pacific Kitchen Life has been a leader in the range hood industry since 1987. They offer the most powerful kitchen ventilation systems in the US, with CFM rates up to 900-1,200. Their range hoods are known for their quality, safety, and elegant design. Health experts recommend their products to reduce exposure to harmful cooking fumes. Choose Pacific Kitchen Life for a range hood that makes a difference in your kitchen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

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Rated 5 out of 5 stars

Good customer service

Customer service is good, especially Ms. IP in San Francisco store, she is very helpful for my inquiries and assisted me schedule a replacement installation in very efficient manner. Also, the technician is very efficient and on time. Thanks Pacific

March 3, 2024
Rated 5 out of 5 stars

Professional and efficient

Great experience. From placing order, setting up time for delivery/installation to completing installation. Smooth process, professional and efficient!

January 28, 2024
Rated 5 out of 5 stars

Zoe at Oakland is a great help

Zoe at Oakland is a great help, she is knowlegable to answer all our questions and inquiries to different models. Not pressing for purchase at all. I like that approach.

She also followed up with demo videos and arranged the installation perfectly. The whole installation process was fast, smooth and professional. Highly recommended.

January 19, 2024
Rated 5 out of 5 stars

Very good installation

The installer was efficient and quick in the installation. Very professional. Removed all debris and boxes. Took my old microwave oven away with him. Saved me hassle of disposing the microwave oven. Satisfied.

January 25, 2024
Rated 5 out of 5 stars

Good installation

Installer called 30 min before & arrived on time. He is Very professional to make the hood fit into the limited space.

December 6, 2023
Rated 5 out of 5 stars

When you cook a lot, you need a good hood....

My range hood came with the house was mounted very low (19.5" from stove top) and it finally stopped working. I compared various brand and picked SC9830 because it's strong capabilities and qualities. The best part I like is the cleaning features. No more oil mesh , no more parts to pop off for soak and scrub. The steam feature makes cleaning easier and happy wife means happy life. More cooking and more joy. Lifetime motor warranty and limited parts warranty. We we really wanted one that will be with us as long as we are in this house. Asked lots questions. Customer service was fast and responsive. I don't live in LA so I don't qualify for free installation took my husband a handful of struggles to cut the cabinets and mount this beautiful hood. We loved it and we recommend to everyone who is considering getting a new range hood.

December 3, 2023

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