2tall.com Reviews 177

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers had a great experience with this company. Many customers are delighted to find clothing that truly fits their tall stature, with particular praise for items like dressing gowns, track pants, suits, and formal shirts that offer appropriate length and fit. The quality of the products is frequently highlighted as fantastic, with many appreciating the material and attention to detail, especially in items like running bottoms and general apparel. Reviewers consistently commend the excellent and efficient customer service, noting helpful and friendly staff who go above and beyond to ensure satisfaction, even assisting with exchanges and delivery issues. However, some people were dissatisfied with sizing, finding certain items too small or too large despite advertised guides, and a few experienced issues with product quality and return policies. A small number of customers also reported appalling customer service, citing slow responses, incorrect orders, and a lack of apology or resolution for their problems.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the perfect fit and quality for tall and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many consumers praising the excellent quality of... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction with their... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting excellent and great... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting amazing service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a tall dressing gown for our 6’4” son, as this was the only place we could find a men’s longer length dressing gown after trying other well known high street retailers. Unfortunately I orde... See more

Rated 5 out of 5 stars

At 6’5 have struggled for years to buy off the rack except for the occasional long jeans sales. Couldn’t be happier with the quality of the track pants I’ve purchased and the excellent customer servi... See more

Rated 5 out of 5 stars

My son is 14, 6ft 2 and a size 14 shoe. Can't wait to order some trendy new school shoes and trainers in the next few months! Also Heather and Joanna have amazing customer service skills! We ordered 2... See more

Rated 5 out of 5 stars

As always, fantastic service from 2tall! Fabulous quality, great cuts and reasonable prices. The only place to get trousers for my son. We've just bought him his first suit and it just fits perfectl... See more


Company details

  1. Men's Clothing Store

Written by the company

Tall mens clothing from a company that knows what it’s like to be tall. Extra long NOT extra wide clothes for tall men 6’3” to 7’4”, with slim and athletic builds. Extra long jeans, joggers, shorts, trousers and chinos, longer length shirts and t-shirts and tall mens suits too.


Contact info

4.0

Great

TrustScore 4 out of 5

177 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Enjoyable Shopping Experience

Customer service from these guys was tremendous. Spoke with a member of the team (Ryan I think?) who was very knowledgeable and gave me some great advice on what product was best for my body shape.

September 3, 2020
Unprompted review
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Reply from 2tall.com

Thank you :) I'll pass on your kind words to Ryan.

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Rated 5 out of 5 stars

Suits

The suits are fantastic. Fit like a glove and very well priced.

July 2, 2020
Unprompted review
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Reply from 2tall.com

Thanks Luis. Great to hear it.

Rated 5 out of 5 stars

Highly recommended Great quality & fit

Finally a company that produces good quality clothes, great fitting for our teen son. Customer service was exemplary. Would highly recommend them to anyone, wanting true tall sized clothing.

June 16, 2020
Unprompted review
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Reply from 2tall.com

Thank you Joanna, we really appreciate your support.

Rated 5 out of 5 stars

the service I have been provided is…

the service I have been provided is excellent. cannot fault them with their customer service. I had ordered a size too big. sent the shoes back, got the next size down, no problems anywhere along the line, very pleased with the service. thankyou 2tall!! very pleased with my larger than life trainers!! :)
recommend to anyone with big feet and long legs ;)

June 5, 2020
Unprompted review
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Reply from 2tall.com

Hi Alastair, thanks for the great review. Hope you enjoy your new shoes.

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Rated 5 out of 5 stars

Poor opinion changed by great service

Clothes are expensive for the quality, but as a taller slim person, unfortunately we do get charged a premium for clothes. This in itself would not have caused me an issue. What did cause me an issue was the following:
I purchased a pair of training trousers, at £40. Not cheap, but whatever. Within 3 months they had started to develop holes in the crotch. I didn't really wear them that much either. I put it down to bad luck and when the holes got too big I just chucked them away. This was 2018.
In 2019 I purchased a second pair of joggers, different model, for £40. Within two washes, one of the metal rings at the entry hole for the drawstring had fallen off and was in my washing machine. Within 5 months these joggers also had holes on the inside seam near the crotch. This time I wasn't willing to accept the poor manufacturing quality, so I sent a complaint email to 2tall, including photos of the issues. This was just before Christmas 2019 - I've heard nothing from them. I won't buy from them again, because of the poor quality and lack of customer service response.

EDIT: Response from 2tall below. I have resent the complaint email that I sent you in December, to hello at 2tall dot com

EDIT: 2tall have responded and offered a replacement pair of joggers. They say they did not receive my original email, which I am prepared to accept as true. Star rating increased to 4 stars, as the customer care seems good when they become aware of a problem, however I still have my doubts as to the quality of the product. I will see how the replacement pair holds up.

EDIT: 2tall have offered me a choice of replacement and, having chosen, they have dispatched immediately - within minutes. Honestly, I couldn't ask for better service than this.

May 28, 2020
Unprompted review
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Reply from 2tall.com

Sorry that you've had a problem with a product, It's always been our policy to offer a no quibble replacement if there's a problem with a product.

I've just searched the email address we have on file from your account, and there's no record that we've ever received any communication from you. Can you give us the date and time you sent the email ? Or perhaps forward it onto us again.

We always reply to every email within 1 working day so had we got your message, we'd have simply arranged to replace them.

Rated 5 out of 5 stars

Wasn't sure if this site would live up…

Wasn't sure if this site would live up to it's claims, but they definitely do. It's really nice to find a site that just caters for tall guys, rather than big and tall ones. Fit was spot on for me.

And even with the pandemic in full effect, the free delivery only took 2 days. I will be returning.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Bought shirts from them and they actually fit tall guys !

Bought shirts from them, and they actually fit tall guys !

Bought some shirts from M+S that wouldn't have fitted anyone over 6'2" so returned them and bought from 2tall instead. Size guide info in the page was useful, and when they arrived they fit great. For me, the length and fit are both spot on.

March 4, 2020
Unprompted review
2tall.com logo

Reply from 2tall.com

Thanks for your feedback. Glad you've finally found some that fit!

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Rated 1 out of 5 stars

Intentionally(?) complicated return policy

Ok service when ordering. But when something needs to be changed, their return policy is so complicated that I gave up in the end.
I would recommend anyone to shop here, solely due to their return policy.

March 2, 2020
Unprompted review
2tall.com logo

Reply from 2tall.com

We don’t have a record of you contacting us if you had a problem using our returns platform. It’s the same 3rd party platform that’s used by lots of the UK's biggest online retailers.

All you need to start a EU return is your order number and postcode or email address. Then you select the product you want to return and whether you want a refund or exchange.

We don’t ask for any more information than we need to be able to identify your order then process it efficiently when it gets back to us.

If you still need help, please get in touch.

Rated 5 out of 5 stars

5 star customer service & great products

Great customer service, they went above and beyond to help me receive a parcel that FedEx messed up the delivery on. They rang several times to keep me updated and to help me out, which was most appreciated. The items - waterproof coat & matching trousers - are really good quality & fit, at a reasonable cost. Very pleased with this company.

January 13, 2020
Unprompted review
Rated 2 out of 5 stars

lint balls on sweat pants

Bought sweat pants a year ago or so, there were lint balls all over after having them for the first time??? Like almost instantly? Never thougt that this would be possible... Same thing happened to all three pairs. Not good enough.

November 29, 2019
Unprompted review
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Rated 5 out of 5 stars

Brilliant find!

The only place to make jeans that do not need to hang from the hips in order to reach the ankles! At last, my son has jeans and sweatshirts that fit his long arms and legs. Very efficient service too.

August 4, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Im 6' 4" tall and im 34. Never in my life have I had such well fitted tshirts. No more showing off my midriff when reaching for something higher than shoulder height. I had an issue with one of the items I purchased and I emailed them to let them know and they responded almost immediately, replacing the item for free. Great customer service and great quality. I look forward to not showing my socks in my jeans soon.

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent quality clothing

Im 6ft 4 and this is my 4th/5th order from 2tall. I've bought shirts, t-shirts, jeans & joggers and honestly some of the best fitting clothing for my build. The only thing I can say is an issue is the neck size on the t-shirts is a bit too big (too big for me 'personally'). All in all good quality clothing and will buy more clothing 100%

July 4, 2019
Unprompted review
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Rated 5 out of 5 stars

Amazing website

I dont usually write reviews for good or bad reasons but this website is one of the best! Excellent customer service, amazing quality!

June 13, 2019
Unprompted review
Rated 5 out of 5 stars

I bloody love this site

I bloody love this site. I am 6ft6, with broad shoulders, large/wide feet, and small(ish!) waist. This is the only site I have found so far which makes clothes and shoes which fit, but also look good/fashionable.

I love that I can buy t-shirts which, if I raise my arms, still cover my stomach and don't ride up. I can buy smart shirts confident in the knowledge that I won't need to roll up my sleeves. I can shop for large size shoes without any issues, finding sizes 13.5 and 14 sizes problem. I can even buy skinny trousers!!! normally if I were to try that at a different shop I wouldn't be able to get my legs in the holes.

Since discovering them I have bought 4 polo shirts, 2 t-shirts, 2 smart shirts, 2 pairs of chinos, and 2 pairs of trainers. All items were of high quality as I wore most items on a daily basis.

Tall people need to try this site. It's head and shoulders above the competition! :P

May 28, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent experience to date

Excellent experience to date! I’m not on the extreme end of the scale but 6.6”, a size 34 waste and 40 chest and like a slim fit - This company has made it easy to find and buy suitable trousers, shirts and jackets!

Delivery has been good, clothes decent quality and whilst maybe slightly more expensive than sourcing elsewhere having everything under one roof and available via a reputable company makes it worth while.

May 13, 2019
Unprompted review

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