360homeware Reviews 

I placed an order online mid last week for the Milan PU king size bed frame. I realised that the side board wasn't the right height for what I was needing when I double checked with the online staff again. I then sent an email to 360 homewares contact and asked for the order to be cancelled and refunded. I received confirmation last night via email that my order was cancelled and money refunded. Thank you 360 homewares for actioning my request.

Purchased the stella bed frame, took 2 weeks and countless emails to get a tracking number and time frame. Cant track it as the courier company tells you to contact the business! Arrived damaged, photos sent as requested, repackaged and ready for pickup but they didnt send the return barcode, after more emails they sent it on the day of pickup with 1 hr to spare! Waited another week and still no replacement bed frame, emailed again, was told they had delivered it and it must have been stolen!! No tracking number or confirmation email sent prior to this. They said they had to investigate..more time, emails wasted. Went to dept fair trading qld ( good) and ACCC ( useless) to get a refund. I informed the company that i was lodging formal complaints and that our house had camera surveillance and the replacement frame was NOT delivered or STOLEN! With this they sent out the replacement….by the same courier…. It arrived damaged! The courier said it was the same bed frame as our old delivery sticker/ barcode had been partially ripped off on the back of the box! We emailed AGAIN that it was damaged and we did not accept delivery. They blamed the courier….i do not. Dept fair trading contacted me with a letter from the company that they would refund me. More than 10 days later and after countless emails a refund was finally given. It was no longer about the money but the shear fact i was not going to allow them to get away with such disgusting business practices. Wrote a review on their website, no surprise it didnt make it in their review section. BTW the bed frame was poorly made and covered, Kmart would have been better.

Would definitely buy more I am very happy with the Oro bed frame. Took only 20 minutes to assemble

Purchased two bed frames to only be told a few days later that they couldn’t ship the items to my address. Requested a full refund and was told multiple times that I would receive my full refund “in 1-2 days” and “either today/tomorrow”. It is going on three weeks and I still have not received my refund.

I purchased a bed frame over 7 weeks ago. When I never received it I contacted and was ignored for the first 5 emails. I then messaged via Facebook reply was sorry we don’t have that bedframe in stock, offered me another one. Weeks later still nothing and now they are ignoring my messages. Pays to read reviews prior to purchasing. Others I see have experienced the same shocking service. I have requested a refund contacted NSW fair trading to get my money back. Hope they go broke.
I finally received my bedframe I’m hoping they improve their customer service after my awful experience
Happy with the product

Placed an order for a Bed and received a notification that it was sent. Several days later was advised that it’s out of stock and will need to wait 3 weeks, and after 3 weeks was then advised another 10 days. I asked for a refund and they tried to up sell me to other beds and after pushing they confirmed they would refund me. Good luck in getting the refund as I have yet to receive it and they are no longer responding to my messages. They have no phone number so you can only message. I wish I read the feedback on this site as they have done this with many customers before.

Very good service had a little problem with legs they were very quick to respond to me and send new parts no questions asked very happy thank you

I purchased a bed frame during their EOFY sale two weeks ago being lured in by the offer of free delivery. I did not receive a confirmation after I purchased it and after a week, I followed them up to be told that the bed frame had been sent. When asked to provide the tracking details, they told me the courier company would be in contact with me to provide these details. However, a couple of days later, I got an email stating it had not been in fact sent and that my address was classed as "very rural" (even though I live 15 minutes outside of the Greater Brisbane area) and that they could not deliver it. They requested I provide an address on the Gold Coast (we live over an hour from the GC). I advised we do not have an alternative address to send it to and do not know anyone living there that could accept the delivery. They have since offered to send us pillows to compensate us but I do not want pillows. I just want the bed frame I have ordered. Today they sent me an email stating they are still trying to set up a courier to send it to our address. I have requested on a number of occasions to receive a refund to no avail. They are now offering to upgrade our bed frame to another style. This is suspicious and makes me think they don't have the bed frame I ordered. Please be weary of using this company. I have requested today an urgent refund of my money. If this does not happen over the next week, I will be taking this matter further.

After purchasing our gas-lift bed we were advised that the particular one we had chosen was out of stock. We were then offered another bed colour which we rejected and were then told the bed colour we purchased was expected back in stock in about 10 days. Then just 4 days later a bed arrived at our house. The delivered boxes had been all taped up so it was obvious they had been opened previously. This was certainly confirmed once we opened the boxes as some of the contained bed components had sustained minor damage from being re-packaged. Whilst we purchased the bed at a discounted price it should be expected that the items delivered are brand new and not damaged in any way through re-packaging. Pretty disappointing.

Ordered a king bed frame and took over a month to arrive.
Ordered a charcoal colour and it’s more like a green colour.
So disappointed

Messed us around with faulty bed for months
Told us to pack the bed up to be picked up by courier
The bed got picked now it’s been over a week
So I message them asking about the refund
They act like they don’t know who I am
Stay away from this Company we lost hundreds of dollars
Currently seeking legal advice

Do not buy from these people. The bed was absolutely nothing like advertised and they would not give a refund or exchange. They were very rude so I’m stuck with this crap bed

Excellent quality, great price, great service! Would buy again without hesitation.

They don't deliver to the country but will happily take your money. Then a mattress turned up. No bed frame. Hundreds of emails arguing the point. Will never recommend . And haven't got my money back.

Damaged Goods.

We ordered a new bed frame from this company only to have it arrive late, dirty and damaged and told by the courier company after they advised them about the damage to just deliver it anyways. We have refused delivery of the goods because of the unacceptable condition they were received in. No-one contacts you in a timely matter and wont contact me by phone. I won't purchase from this company again due to the poor customer service skills it has. I want a refund for my goods that i have not received and wont receive due to the condition that were trying to deliver them in. Read the reviews on the courier company they use. I have emailed, online chat and Facebook message with no response.

It is the worst mattress he has slept on sore back and could feel the springs not happy

UPDATED: changed review from 1 to 4 stars. Company contacted me after my review and rectified our issue quickly and were very apologetic and wanted to fix the issue for us as quickly as possible. The bed has now been put together and looks really nice, as expected

Hopeless. Ordered a bed base just after Christmas. Delivery time stated was within 4-5 days and it was delivered after more than 2 weeks after chasing them up. Finally get the bed but with a missing box. Chasing them up again the bedhead is sent 4 days later and now missing a piece to complete the bed. Can’t get through to anyone on the phone. Will never purchase from this company again. Very disappointed . They had no issue taking my money and I can’t even make the bed for my daughter to sleep in!

Fast shipping. Superb quality!

Purchased mattress and bed frame- they sent the incorrect bed frame and mattress arrived dirty and Damaged and looks nothing like advertising. I tried to organise return and refund- the disposal became my responsibility, attached With unattainable requests around the conditions of my refund. Only after taking the matter to fair trading and over a week of Endless emails I eventually received a refund for my Mattress

Great customer service.
The order was dispatched in a timely manner. 360 Homeware answered my questions promptly and nothing was too difficult. Will be recommending them to others.
BTW their furniture looks great