365-dry.com Reviews 30

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased the "Hero Collection "The Wizard" poncho. This thing is absolutely fabulous. i love the colours so much. I am 5ft 7, and purchased the S/M size, oversized on me, so really glad I didn't si... See more

Rated 5 out of 5 stars

I ordered my 365-dry rain poncho to Ukraine. It arrived on time and I LOVE wearing it. This is not like any other rain poncho out there, it is super durable and has many details such as velcro strips,... See more

Company replied

Rated 5 out of 5 stars

I requested to pick up my order so I could receive it in time for an upcoming trip, not realizing that the stock ships to Bali from Europe. The customer service was so communicative, replying emails... See more

Rated 1 out of 5 stars

I believe that the rain ponchos are of excellent quality. However, it's been more than a month since I made the order on their website, but i never got the package, and the company didn't refund me fo... See more

Company details


Contact info

4.1

Great

TrustScore 4 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Website, fast shipping and great quality

I purchased the "Hero Collection "The Wizard" poncho. This thing is absolutely fabulous. i love the colours so much. I am 5ft 7, and purchased the S/M size, oversized on me, so really glad I didn't size up. Came in nice packaging and the pocket in the poncho doubles up as the bag you carry it around in. I live in the UK and the shipping was fast!

June 10, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

no help from the company

I believe that the rain ponchos are of excellent quality. However, it's been more than a month since I made the order on their website, but i never got the package, and the company didn't refund me for the lost package, nor are they responding to my emails and phone calls.

October 23, 2023
Unprompted review
Advertisement
Rated 2 out of 5 stars

Disappointing customer experience

I ordered a raincoat via their onlineshop. I live in Indonesia, and after reading company’s story I was expending my shipment from Indonesia. But no, raincoat was shopped from The Netherlands which took 4 weeks to arrive and I had to pay customs that were roughly 30% of the purchase value. I would have expended to be informed about such surplus charge at the checkout as many international stores do. But information about customs is hidden on the website. Customer service was very slow to reply to my concerns regarding long delivery time and frustration having to pay customs unexpectedly. They ignored a few of my emails.
Raincoat quality is okay, however customer service is terrible. I would not make any more purchases at this shop and would not recommend it to a friend.

March 21, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I still haven’t received my product

I still haven’t received my product. I bought it 3 weeks ago from Bali and it seems the product was not in Bali. It seems they sold the product but they didn’t have the stock. I’m still waiting

March 19, 2023
365-dry.com logo

Reply from 365-dry.com

Hi Sheila,

We are sorry to hear you have had a negative experience.
All items on our webshop are in stock although not always on Bali as we are a Netherlands-based company.
We were out of stock in Bali for a few weeks and are sorry if this has caused issues however we always ship our product or issue full refunds.
Has this been resolved?

Advertisement
Rated 5 out of 5 stars

I ordered my 365-dry rain poncho to…

I ordered my 365-dry rain poncho to Ukraine. It arrived on time and I LOVE wearing it. This is not like any other rain poncho out there, it is super durable and has many details such as velcro strips, waterproof zipper and how it folds into a small package. I also love that it is sustainable.

March 15, 2023
Unprompted review
365-dry.com logo

Reply from 365-dry.com

Thank you Evgeniya! We always strive to perfect our product and it's sustainability impact

Rated 5 out of 5 stars

Customer service is almost TOO good!

I requested to pick up my order so I could receive it in time for an upcoming trip, not realizing that the stock ships to Bali from Europe. The customer service was so communicative, replying emails within 20 minutes even after 11pm! They were able to check the stock in Bali and then had it sent over by Gojek at 9:30pm just so I could have it in time.

The quality of the poncho is just great, I got a great deal from their promotion, and all proceeds were donated to survivors of the earthquake in Turkey and Syria. And to top it all off they're removing plastics from the ocean. It really can't get better than that and I couldn't be happier with my experience!

February 14, 2023
Rated 1 out of 5 stars
365-dry.com logo

Reply from 365-dry.com

Hi Andrey,
we are sorry to hear you had a negative experience, although we are not in control of issues that occur during shipment we have refunded you in full and hope you will consider removing your review as we truly do our best to ensure fair treatment of all our customers.

Advertisement
Rated 1 out of 5 stars
365-dry.com logo

Reply from 365-dry.com

Hi Anastasia,
We are sorry to hear you have had a negative experience.
We ship all our orders within 1 working day but unfortunately have had to deal with delays and lost packages within the shipping companies especially in the period leading up to the holidays. We have informed all our customers as soon as we found out about this (unfortunately the only way for us to find out is often when customers flag this with us) and have refunded all customers who did not receive their package in full out of our own pocket and offered discounts on future orders. I believe we have done so for you as well. We work hard every day to ensure fair treatment of all our customers and hope you will reconsider your review as this issue was completely out of our hands.

Rated 1 out of 5 stars

Not received no response

I have not received my item nor has anyone written back to my order inquiry.

October 14, 2022
365-dry.com logo

Reply from 365-dry.com

Hi Allison,
We are sorry to hear you have had a negative experience.
We ship all our orders within 1 working day but unfortunately have had to deal with delays and lost packages within the shipping companies especially in the period leading up to the holidays. We have informed all our customers as soon as we found out about this (unfortunately the only way for us to find out is often when customers flag this with us) and have refunded all customers who did not receive their package in full out of our own pocket and offered discounts on future orders. We work hard every day to ensure fair treatment of all our customers and hope that if this has been resolved for you, you will reconsider your review as the issue here was unfortunately with the shipping company. If this was not resolved please email us at info@365-dry.com

Rated 5 out of 5 stars

Great communication

Great communication. Fast delivery and a beautiful product. This is my second 360 rain jacket and very happy 🙏

June 6, 2022
365-dry.com logo

Reply from 365-dry.com

Thank you for your lovely review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look