Three BB Co., Ltd. Reviews 

No internet for nearly 2 weeks. Promised visits by engineer don't happen despite numerous calls to support. Worst internet company I've ever had.

Internet keeps disconnecting. Had to wait 4 days for technicians. They didn't show up and didn't call. Service Center said they would come next day. Again they did not show up and did not call. Complained to Service Center. Now I have to wait another 4 days. TERRIBLE SERVICE.

horrible internet company. Internet is down 90% of the time, they leave work at 5pm and then do not care if you have no internet. Worst internet company i ever seen, but then again, what do u expect from thailand and their tech thats 40 years old, with education worse in the world

Great company when things work well! Very nice staff everybody very nice! BUT: If your internet connection goes haywire and you need a technician, you now wait for three days, at least! Like Internet is a luxury product…

We had genuinely good service from 3BB for around 10 years, which makes this recent experience particularly disappointing. Over those 10 years we relocated multiple times and were never charged an installation fee before. This time, when we visited the store, our existing service was cancelled and we were told a new agreement/contract would be set up with a relocation and installation charge of 800 baht, which we accepted.

However, less than 24 hours later we were told the charge had increased to 3,800 baht, stated to be for “cabling”, despite the building already being fibre-ready with internal cabling in place and no change in circumstances. When we questioned this sudden price increase, we were then told that this higher charge had supposedly been mentioned in store, which is simply not true.

We were happy to proceed under the originally quoted 800 baht, but not with a significant price hike introduced after the fact and justified by information that was never disclosed. On principle, we cancelled the installation and have since gone with another provider who offered free installation and cabling, even though additional cabling was not required due to the building already being fibre-ready. Unfortunately, the lack of transparency, contract reset, and inconsistent pricing left us with no confidence to continue with 3BB.

Terrible internet quality. If you work from home, choose a different provider.

During the first month after installation, the connection was going down intermittently. The day before yesterday, the internet stopped working completely. The next day, a technician came, worked on the cables on the pole, and fixed the issue. One day later, the internet was down again. This time, however, no technician was sent and I was simply told to wait.

I had to purchase additional mobile data packages and use my phone as a Wi-Fi hotspot, because I need a computer and a stable internet connection for work. So i had to spend 500 baht to get some internet

Update: A technician was supposed to come today, but since it was a weekend, instead of showing up, he lied to both customer support and me. He made up a story claiming that he couldn’t fix anything because the condo security guard was not present, even though the condo has security on site 24/7.

Service quality in Pattaya from 3BB a.k.a AIS: 0/10.

Used to be great for online gaming etc , now rubbish, swapping IP address all the time , no bandwidth wish I didn't pay in full

I am very disappointed with 3BB service! I signed a 2-year contract and the internet speed is never stable. The Huawei router they gave me is locked, and they refuse to enable bridge mode. I just want to use my own router, but 3BB keeps saying “not possible.” This is not fair — I am paying every month for a service that I can’t even control properly. The support team never gives a real solution, only excuses. I feel trapped in a contract with poor customer service and bad communication. 3BB should respect customers and allow bridge mode or give full access to the router we already paid for!

Not stabil and low

This company is shocking. Dreadful service and such shocking internet I can’t even stream a football match and enjoy it. Stay away from them and use another provider. I will be canceling my service Monday morning

Racist company. Told me that farang have to pay 8 percent more.

I told them I'd rather have no Internet than give my hard earned money to racists.

I have Screenshots of the whole online conversation to back up what I am Saying.

Rude disrespectful. This company should be shut down

Absolutely horrible customer service, incompetent technicians and management that doesn't seem to care. 3BB in Phuket used to be highly reliable and excellent the last couple of years it has changed completely. They went from HUAWEI routers (excellent) to Firsthome (garbage) probably to save a few bucks plus the purchasing person must have got a nice brown envelope - it's only reason I can think of to make such a stupid move.

With this new router we've had nothing but problems and they send a technician here to declare that all the cable is OK which we already knew problem is that the new router for some reason is blocking uploads to websites. 3BB used to be the absolute best now they are the worst - worse than even TOT. So avoid them and go with AIS. It will be a blessing when SpaceX is available here.

They overcharge and their IT support make the router unsafe with a weak password, so other can login and they charge 100b for charging it to the TP-Link real password..
They charge 650B for 50 Mbps... stay away from this company.. Zero customer service and rude personal.