I have been ordering from them multiple time now. Excellent service, products and delivery, especially if one is looking for harder to find specialty resins. Good communication when needed. Will be a... See more
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See what reviewers are saying
The whole process of ordering was smooth and quick, more so than many larger online vendors. But what I'd like to focus on is that when I tried to order from a US vendor, I was told they couldn't be b... See more
When we enter a store, we acquire what others have made for us. Trade is a part of the relationships between us. In this online store, communication with the customer is top-notch. Anything can happen... See more
Ordered a Printer and Resin to Switzerland. Worked all fine. FedEx took a bit longer than expected but 3DPartnershop was constantly checking-in on the delivery status and I was kept updated. Hope the... See more
Company details
Written by the company
Fastest growing 3D printers online shop in Europe.
Contact info
Jutrzenki 83C/A, 02-230, Warszawa, Poland
- +48508501300
- info@3dpartnershop.com
- 3dpartnershop.com
4.5
Excellent
423 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Lost parcel with no help.
Absolutley AWFUL!
Placed an order for 5 kg of resin. It was expensive. £120. The resin was shipped with the incorrect paperwork so is currently being helf at customs. Or was placed on the 23rd Jan and i still don't have it!
Thsi was the response I got from 3dPartnershop where they take responsibility for nothing... and offer me a £20 refund. NO offer of refund or replacement. Please avoid this company.
"It is not our fault that the carrier in this case, UPS, caused so many problems. This is of course not a normal situation, but various random things happen with the parcels like loss, damage, delay.
In this case, it is an export parcel, because UK is no longer in the EU and its customs clearance usually delays the shipment by several days.
We are not responsible for the package once it leaves our warehouse. We are also not responsible for customs services. We do not monitor every parcel because it is not possible and this task belongs to the customer. You certainly understand this as an entrepreneur.
I would like to emphasize that the lack of commercial documents that should have been with the parcel was not our fault and we are not able to determine whether the carrier lost the documents attached to the parcel or something completely different happened, and we have the moment of sending the parcel and placing export documents on it recorded on cameras from the day of shipment. This does not change the fact that the parcel is still not with the recipient, for which we are very sorry, so we propose the following.
In this case, the return of this parcel will involve another mass of formalities, papers and double transport costs, which we cannot agree to, because it is not our fault as the seller.
We're offering a £20 refund and an additional discount voucher for future purchases.
Taking into account the rather specific product and its limited availability in the UK and EU, I hope that this will be a satisfactory solution for you."
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Response to your comment!
I have reached out to UPS three times. They say the documents must all be supplied by yourself! I have given them all the info they asked for. I regularly import materials.THIS IS THE FIRST TIME I HAVE HAD ISSUE AND YOUR RESPONSES HAVE BEEN TERRIBLE!
January 23, 2024
Reply from 3DPartnershop
Dear Customer, We asked you kindly couple of times to reach your local UPS and provide them with correct customs documents. And that is your resposibility. If you have not done this untill now this is what is causing delay. The contact with customs office in UK is beyond our capabilities. Importer is ALWAYS reposible for the goods that imports to his country.
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Exceptionally positive experience
I have been a customer of 3D Partnershop for over two years now, during which I've purchased three printers along with a substantial amount of supplies. My experience with them has been exceptionally positive. The quality of their products and the efficiency of their service have consistently exceeded my expectations. If I could, I would easily give them a 6-star rating. Highly recommended for anyone in need of reliable 3D printing solutions!
January 19, 2024
Delivery is late
January 15, 2024
Delivery was fast,Support too
Delivery was fast and well packaged. One part was missing but after short mail came 2 days later, very nice!
January 15, 2024
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Trusted shop and very fast delivery
January 17, 2024
Excellent!!
December 5, 2023
Great experience
Hello I'found your shop in search of Ameralab resin. I'm happy from experience. Great price, quickness and customer care. All thanks!
November 27, 2023
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Fast shipping to Latvia
December 1, 2023
Bad material received
Purchased VisiJet PXL Core 3D printing powder that was listed as "100% original powder", however actual powder received was shipped in used sodium chloride buckets, was heavily contaminated by foreign debris, moved through the printer poorly, and was otherwise of low quality and not fit for purpose.
November 16, 2023
Really good shop
Really good shop. Nice team working, who makes easier our hobbies. Good products and fantastic prices.
Thanks 3dpartnershop.
November 6, 2023
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Fast reliable service
Fast reliable service. My nr. 1 place to go when needing parts for my printers.
October 30, 2023
Amazing customer service
October 20, 2023
Great product
Fast handling and a good product, packaging was great too, will probably buy again from them.
October 13, 2023
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I am very happy with my order
I am very happy with my order, they came even faster and they kept sending me e-mails with information about the tracking, my package came with all 10 resins in a box as I had requested, I will order again soon
September 1, 2023
Great service limited choice
Its really nice shopping experience. I would wish for bigger filament color choice.
August 17, 2023
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