Excellent customer service 3HLinen. My gorgeous clay linen curtains are exactly as described on the website. The only issue was that the rod pockets were small (my bad) and I had trouble sliding my ro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
3HLinen is a family-owned company that was established in 2014. Our specialty lies in crafting curtains made from premium materials such as linen, velvet, and various other fine fabrics. Beyond curtains, our product range extends to include a variety of linen essentials designed to elevate every corner of your home. From linen shower curtains that infuse your bathroom with natural elegance to luxurious linen bedding that promises unparalleled comfort and style, we offer a diverse selection to cater to your unique preferences.
Contact info
602-612 Botany Road NSW, 2015, Alexandria, Australia
- (02) 7908 2533
- info@3hlinen.com.au
- 3hlinen.com.au
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered custom-sized drapes
I ordered custom-sized drapes, and 3hlinen exceeded my expectations. The fabric is top-notch! There was a small mix-up with the sizing (possibly on my end), but they quickly sent me the correct drapes at no extra cost. Their customer service is truly outstanding!
I ordered a curtain here in a custom…
I ordered a curtain here in a custom size, and it arrived surprisingly fast. The quality is outstanding—better than I had hoped!
I received gorgeous linen curtains that…
I received gorgeous linen curtains that feel premium in quality. I haven’t hung them yet, but I can already tell they’re exactly what I was looking for. Excellent service from the seller—thank you!
Nadine offers 5 star customer service
Nadine helped me with a bespoke order. Communicated all the way providing updates as the manufacturing progressed. Very happy with my linen curtains. Highly recommend.
Marga
Marga
My linen curtains are stunning.
The fabric is without any flaws, not always given with a naturel product. And I admire the skills of the seamstresses.
A master class of misleading
3H Linen – A Masterclass in Deception, Delays, and Disrespect
This is my first-ever Trustpilot review. I usually post on Google, where my reviews have millions of views, but 3H Linen makes it difficult to leave feedback—which is telling.
Misleading Delivery Times
Their website promises 5-6 day shipping from Australia and Europe, but my order took 21 days. I received repetitive, bizarre updates that made it feel like I was waiting for a stork to deliver my duvet cover from a linen fairyland rather than receiving a simple order.
The Worst Part – A Massive Seam Down the Centre
This is what truly set me off. My super king duvet cover arrived with a huge seam running down the middle, like they stitched together two smaller covers instead of using the correct fabric. Nowhere on their site or Instagram do they show this. Other brands source the proper fabric—3H Linen clearly doesn’t.
They advertise “handmade quality,” but this isn’t craftsmanship—it’s cutting corners and misleading customers.
Final Verdict
If you want a Frankenstein-stitched duvet, misleading shipping times, and excuse-filled updates, 3H Linen is perfect for you. Otherwise, shop elsewhere.
This is the third set of curtains I’ve…
This is the third set of curtains I’ve purchased from here, and I highly recommend them!
Wonderful curtains
These curtains are simply breathtaking! The stitching is sharp and tidy, and the fabric is of high quality with a bright white hue. The lining provides sufficient privacy while still allowing sunlight to filter through. Plus, the curtains have a lovely fragrance! Thank you so much!
I am very pleased with my custom linen…
I am very pleased with my custom linen curtains featuring thermal and 100% blackout lining. The product is expertly crafted to my requested specifications (size, color, and material). The lining makes a noticeable difference, keeping the room insulated from both heat and cold while ensuring total darkness—even against the bright Australian morning sun. The asparagus color was an exact match to the swatches I had ordered earlier. I will be buying my next set of curtains from here!
Quality sheers, great service and quick turnaround
Nadine was extremely helpful from our enquiry, to help with measurements and eventual order which we received on Monday. The linen sheers are so nice and we're so glad we went with 3HLinen. Highly recommended!
I am beyond thrilled
I am beyond thrilled! The product exceeded all my expectations, and I want to buy more in the future.
Beautiful linen curtains
We ordered beautiful linen sheers that arrived crisp and clean, looking fantastic on our windows. The quality is remarkable, and I will certainly be ordering again!
Fantastic quality and workmanship
I placed my order on December 5 and appreciated the timely updates throughout the process. The bedding arrived in just 18 days, and I was incredibly impressed with the quality of the materials and craftsmanship. I will eagerly recommend 3H Linen to my friends!
Gorgeous tawny brown dust ruffle
I just received my custom Tawny Brown linen dust ruffle (bedskirt), and it looks stunning! It pressed beautifully and adds a rich touch to my décor, fitting perfectly! I couldn't be happier and highly recommend 3H Linen!
When I had second thoughts about my…
When I had second thoughts about my color choice, their staff kindly facilitated a switch, making the entire process seamless. The quality is truly impressive! I'm now excited to order two more panels—thank you!
Good communication and very helpful…
Good communication and very helpful advice from the team. Curtains are conformed with the offer.
Stunning shams and curtains
Thank you, 3H Linen, for the lovely shams and custom curtains! Your attention to detail, quality of workmanship, and service are truly outstanding! I got exactly what I had envisioned.
Linen fabric is lovely but took far too…
Linen fabric is lovely but took far too long to arrive - especially within Australia. Arrived too late for its intended purpose sadly.

Reply from 3HLinen
Good curtains, good service
Upsides: Product as described. Nice fabric. Response and delivery was prompt.
Downsides: too many status messages during the process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







