This used to be a great company I don’t know what’s happened last order took over a week to arrive my latest order hasn’t arrived after 3 weeks not replying to messages I’m going to have to do a charg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
4nx have to be the best pouches I have tried enabling me to quit vaping entirely. Good strength selection,long lasting and dont taste like chemically created flavours unlike some other brands . I have... See more
Company replied
It's genuinely a shame as I personally think their nicotine pouches are the best on the market, however the customer experience with this company is disgraceful. I ordered nearly £40 worth of po... See more
I’ve tried a few brands of nicotine pouches and have found that 4NX are head and shoulders above the competition. Great flavours, best price point, last way longer and excellent customer service. I re... See more
Company replied
Company details
Written by the company
4NX nicotine pouches are smoke free, odour free, spit free and can be used on the go at anytime. They're totally discreet and convenient to settle your nicotine cravings.
Contact info
Elizabeth House, M11 2NX, Manchester, United Kingdom
- service@4nx.com
- 4nx.com
2.9
Average
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 6mg got 18mg...
Normally I've not had much issue with this brand. I didn't get the correct strength send. I ordered 6mg but got sent 18mg, messaged them on their website also Facebook messenger. But no reply.. :'(
August 19, 2022
Unprompted review
Reply from 4NX
Hello,
I'm sorry you have received the wrong strength. If you can email me at service@4nx.com I will be able to look into this for you.
Marcus
4NX
Slow delivery poor quality
Service was okay. Delay in shipping but got a discount for next order.
Some of the pouches were burst in the container and some were stuck together, possible problem at the factory. Never had a problem before, maybe just a bad batch.
August 15, 2022
Reply from 4NX
Thank you so much for taking the time to leave us feedback. Our staff work really hard to provide excellent customer service and we value all feedback. I'm sorry to hear you have had some pouches not up to the quality we would expect. I would like the opportunity to discuss this with you further. Please email me at service@4nx.com for me to be able to look into this for you.
Marcus
4NX
Excellent product with a quick and easy…
Excellent product with a quick and easy purchase process.
August 14, 2022
Reply from 4NX
Hello
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
4NX
Delivery wasn't that quick but a good…
Delivery wasn't that quick but a good product.
Very, very intense burn though!
August 13, 2022
Reply from 4NX
Thank you so much for your excellent feedback. We strive to provide excellent products and service.
We look forward to serving you again soon.
Ashleigh
4NX
Fabulous love your pouches
Fabulous love your pouches, watermelon are to die for. I have tried all other brands and this is the cream of the crop
August 12, 2022
Reply from 4NX
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
4NX
First Time
Slim and unobtrusive in use. The flavour I chose was excellent and fresh and it definitely helped the craving.
August 11, 2022
Reply from 4NX
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX
Reply from 4NX
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX
Ordered a free sample, never arrived
There was an offer for a free sample can so ordered one and it never showed up. Really put me off from ordering paid for cans in the future. A shame really.
August 6, 2022
Reply from 4NX
Hello Daniel,
I'm sorry to hear you haven't received your free sample. Please contact me at Service@4nx.com for me to look into this further for you.
Marcus
4NX
Excellent product highly recommended
August 4, 2022
Reply from 4NX
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX
1 bad Tub out of 4.
I brought 4 tubs, 1 tub I had to throw away. None of the ends was sealed. White powder all inside the tub.
When I was going through the whole tub I think I saved maybe 2 or 3 of them. Even then they was covered in white powder so couldn't put them in my mouth.
On the plus side the other 3 tubs was OK and very nice product. So must of been a bad batch. It was the Mint Flavour Strong.
August 3, 2022
Reply from 4NX
Hello Lewis,
Thank you for taking the time to leave us your review. I'm sorry to hear you have had some pouches leak for you.
I would like the opportunity to discuss this further with you, to find out more about what has happened here. If you would like to discuss this further with me please email me at service@4nx.com
Marcus
4NX
Reply from 4NX
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX
Impulse buy. Glad I did!
Bought these at Tesco at Birmingham Airport. Never heard of the brand so thought I'd take a chance. Very impressed with this UK brand. Nice intense initial hit and long lasting flavour. Bought the mint as well and they are equally as good. Had no issues with pouch integrity. My new favourite brand. Great price point too.
August 1, 2022
Unprompted review
Reply from 4NX
Hello
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
4NX
Very good tasting and decent strength.
July 31, 2022
Reply from 4NX
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
4NX
I don’t meet verification age 😆
I. Liked the free can but left a sweet taste , I wanted to order some different flavors but the age verification is a joke , it said I didn’t meet the required verification age 18 , I must say best compliment I have had in years 😆😆but I am in fact 58 😆😆so I can’t order anything right now 😱
July 30, 2022
Reply from 4NX
Hello,
Thank you for the review. I'm glad you enjoyed the sample you received. We take underage sales very seriously, and do all we can to prevent any from being able to order with us. We are aware this has caused some difficulty for some customers placing orders and we are currently reviewing our age verification process to make this much easier. If you would like to discuss this further with me please contact me at service@4nx.com
Marcus
4NX
Didn’t even receive my free cans
July 28, 2022
Reply from 4NX
Hello Bradley,
Thank you for the review. I'm sorry to hear you haven't received your free sample. I can see you are in contact with a member of our team already and they are working to resolve this for you.
Ashleigh
4NX
Excellent quality, good customer services.
These are probably the best tasting pouches available on the UK market. I did have a query for which I had to contact customer services, I found them helpful and they responded quickly.
July 28, 2022
Reply from 4NX
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
4NX
Reply from 4NX
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX
Not strong enough.
I opted for the strong 18mg can. The taste was good but it wasn't strong.
July 23, 2022
Reply from 4NX
Hello,
Thank you for taking the time to leave us you're feedback. If you would like to discuss this further with me please contact me at service@4nx.com
Marcus
4NX
Good value all round
July 22, 2022
Reply from 4NX
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
4NX
Par excellence.
Arrived early,well packaged and secure. As ordered and customer service super nice. Taste excellent,all of them, and are well helping me give up smoking after 50 yrs,started at 15 and I am 65 now. May be to late but I have noticed things like no tobacco smell in the house or on my clothes, no cough every morning and sense of smell and taste getting better. 4NX pouches help tremendously with the nicotine just wish I had something to do with my hands not holding cigarette lol. These pouches will help no doubt,worth a shout. I have had no incentives to write this review. Paul.
July 22, 2022
Reply from 4NX
Hello
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
4NX
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.