4seating.com Reviews 4,073

They know their products very well, are easy to get a hold of, and ship replacement parts quickly. Great theater seats!! We love them!

Manuel was excellent to work with. He was quick and attentive. Our order was delivered without our tile top. My husband put in a request and they delivered fedex right away.

Megan was my customer service contact, I was following up on our order and she did a fantastic job answering my questions and explaining the process. Answered right away and was helpful right from the start. Thank you, we are excited to receive the furniture.

I contacted 4 seating.com in regard to a part
I needed for the Sound Shaker system. The representative was Manuel Gonzales. What a delightful young man to speak with. He answered my questions, found the part I needed and couldn’t have been more helpful.
If I could give him a 10 star rating I would!!
⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thank you

Megan was awesome! She was very professional and attentive to my needs.

Megan assisted me with a missing piece of my order. She was very courteous and professional and she immediately re-ordered the missing part for shipment to my home.

verry nice and helpfull thats hard to come by now days very good worker you have thaky yall very much

Thank you Megan. Really appreciate how you handled my issues and continued to update me with the status. Your continued attention is making my decision to purchase from Steatcraft a better one. Thank you

I bought 6 serenity (2 rows) about 4 years ago and are still very happy with them. I bought 3 Diamante (1 row) about a year ago for another place. (more expensive$) They pale in comparison to the Serenity. They are very hard and haven't softened up at all, and they don't recline any where near as far as the serenity. Your feet are hanging downward. I'm very disappointed with them. I called and was told there is no adjustment. I'm stuck with em now. :-(
They should write better descriptions.

I had an issue outside of warranty. 4 seating made it right and gave me a new unit. I did have to pay for shipping though

We recently bought the Seatcraft Diamante Brown Leather Cool Zero theater chairs from 4seating. We visited the showroom and we were assisted by Manny Gonzalez. What a great experience working with Manny! Manny was very helpful and patient in answering our questions, kept us in the loop on delivery, and followed up with us after delivery. I also recommend the White Glove service. Our theater room is on the second floor. The White Glove guys were timely in their delivery and did a great job with the setup with having to lug those heavy chairs upstairs. Oh, and the chairs look great, are extremely comfortable and easy to adjust from upright to full recline, and look to be very well constructed. Very happy with the purchase and the experience.

Megan was wonderful to talk to and very helpful in my situation.
Sincerely
Cambridge and everything

I had a great experience. It is a wonderful thing when you are treated like a valued customer. Megan made me feel like she had genuine interest in helping me. Nothing scripted or fake AI sounding in our discussions. And that my business with her company was important. You just can’t say this very often in today’s world. As a result, I will definitely work with 4seating again in the future.

Megan was excellent, response time and resolution was great, went above and beyond to reach out to warranty company (who didn’t do much) and gave detailed explanation of the process as well as free replacement part, will definitely return thanks to the great customer service and I never had to step in a store

Manny did a great job helping us. He was very low pressure but knew alot about the different seats. When we came back he even gave us a quote and told us to go back and remeasure to make sure the seats we wanted would fit, it turned out that we wanted a different combination and he helped us re-quote for our new order. Thank you for the friendly and professional help Manny!

My product came without instructions and he helped me resolve

Great guy
Manuel Gonzalez
Customer Service Representative

We had trouble with the backrests on a couple of chairs not locking in place after delivery and assembly. I called 4seating, and Manuel asked me to send a video and/or pictures of the issue. After sending video, Manuel sent me a troubleshooting video that helped me resolve the issue. The whole support experience was smooth and effective. Thanks to Manuel for helping me quickly resolve the issue.

I spoke with Megan Moore regarding some theater seats I purchased in 2021 for a rental cabin. Someone stole all of the connectors to give them power! Megan found the info I needed and even took a picture of the item she was sending so I could see if it looked like what I needed and has shipped them to me. Megan spent alot of time helping me to get the right parts and she was amazing! She is a true asset to the company! I have used this company before and will definitely use them again!!

Had to call in to get a part which I tore up. Customer service Megan, what a wonderful lady! So helpful with figuring out my part!! Love my furniture too!

Megan was very friendly. She quickly helped me with my problem (a scratched tray table) and got a new tray table sent out to me. There was no hassle, just pleasant competent customer service. I also liked that I didn't have to go through a long automated call to get to a real person!