50 Floor Reviews 792

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and knowledge, making the selection and installation process smooth. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and professionalism of the installation teams, who often complete jobs quickly and clean up thoroughly. People are also very satisfied with the product quality, with many expressing happiness with their new floors. However, some customers also mentioned issues with quality and pricing. Some reviewers were not happy with the quality of the installation, citing problems like gaps, uneven floors, or defects in the product itself. Others felt the pricing was too high, especially when compared to the quality of the work received, and some experienced difficulties with warranty claims or getting issues resolved after installation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the professionalism and efficiency of both... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency of... See more

Product

Users describe positive interactions with the product. Many customers are very pleased with their selection,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of products, noting... See more

Price

People report ambiguous experiences with price. Many customers found the pricing to be great, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cousin recommended 50 Floor. I had a sales rep come by who shared samples with me & helped me decide what color I wanted. I told him I needed my stairs well-padded because I didn't want to bang my... See more

Company replied

Rated 5 out of 5 stars

50 Floor is the best! Your appt time was accurate. The installers were polite, knowledgeable & informative Their sizing was correct, added floor screws as needed. Their cleanup was good. The... See more

Company replied

Rated 5 out of 5 stars

Our experience with "50 Floor" was made very special by our consultants, Chris and Jeramie, and most of all by our excellent installers, Izzy and company. These young men were beyond experienced in in... See more

Company replied

Rated 5 out of 5 stars

From the selection process with Ron Armant, everything was handled with perfection. He was extremely nice to work with & knowledgeable about the producct. This was our 2nd purchase from 50 Floor & it'... See more

Company replied


Company details

  1. #3 of 3 best companies in Flooring Contractor
  2. #2 of 3 best companies in Carpet Installer
  3. #3 of 7 best companies in Carpet Store
  4. #7 of 15 best companies in Flooring Store
  5. #2 of 3 best companies in Wood Floor Installation Service

Written by the company

At 50 Floor we specialize in making the floor buying process simple and easy. All you have to do is visit www.50floor.com or call 1-877-50-FLOOR (503-5667) to schedule your free in home flooring consultation. Your flooring plays a bigger part in your life than you may realize besides just enhancing how your home looks and feels. It’s also the one part of your home that you touch more than any other. We live on our floors. At 50 Floor, we’ve designed our in-home consultation process to help you get the flooring you’ve always dreamed of. Finding new flooring has never been easier and our flooring experts will make sure you get the right floors for your specific lifestyle and style preferences. 50 Floor provides peace of mind with the best warranties in the business. Our expert installers are 100% insured and can complete most flooring jobs in one day! Check out our website to see the Big Sale happening right now and save a bundle. Plus, we offer flexible financing so you can enjoy your new floors today and pay for them over time! Reach out today to schedule an appointment and we’ll come by on a day and time that works best for you.

Gold Star Warranty

Installation Guaranteed for 1 Year

Installation Guaranteed for 1 Year
Our company guarantees professional workmanship. If, in the first year after getting your floors replaced you experience any issues with your new floor due to a problem with the installation, 50 Floor will return and correct the issue at no cost to you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

792 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I spent over $10k getting my floors done. I was first under the impression that I would be getting the lock in vinyl plank. When the contractors arrived and began working I saw that they were using a glue down vinyl. When calling the manager to try to get clarification on the flooring I was met with a bad attitude as if I were bothering him. Nevertheless I allowed them to use the glue down because they already removed all the carpet and tile.

I was sold on the fact that this flooring had a lifetime warranty for scratches and water. The flooring was supposed to be waterproof. Less than 90days after completion I had a water pipe leak in my home and the flooring started coming up. When contacting Jane Clevinger to enforce the warranty I was met with nothing but excuses about why the warranty didn’t apply to me and with another warranty that I never received or knew about. She also could provide any proof that I’ve even seen this new warranty. And told me that the warranty advertised on their site didn’t apply to me.

All I requested was to have a few spaces repaired, not the whole house. I even asked if they could give me a couple boxes so that my contractor could make the repairs. All I need is 4-5 boxes. Jane’s response was led by having me spend more money with them. DO NOT GIVE THIS COMPANY YOUR MONEY!!!

Update: I just wanted to give an update to my previous review. After writing a one star review I received a call from Stephanie, Operations Manager. I made her aware of the situation just as I did with Jane, Administrative Assistant that is in charge of handling the Warranty. Stephanie informed me that they weren’t going to honor the warranty. She basically repeated what Jane told me about the other warranty that I was never made aware of by the sales person Ed Petersen, and then proceeded to offer me to purchase the flooring.

After speaking with Stephanie I received a call from Jason Greening, Regional Vice President of 50Floors. Again having to explain the situation and speaking of business ethics and integrity. Jason wanted me to purchase more flooring. He then claimed to be giving a discount. However, through extensive research I not only found other retailers who sold the product, but also the original manufacturer of the flooring, and the price given was in-fact not a big discount. I found this interesting because I was made to believe that only 50Floors carried this product. It was also mentioned in both phone calls that he was calling to try to get my one star review removed/ changed and that they value their customers.

My personal opinion from the overall experience is that I will never recommend this company. They in fact don’t value their customers and only care about making money. In regard to the so called life time warranty, there really isn’t one. I highly encourage everyone to not waste their money. After having a contractor come to my home, they pointed out some of the poor workmanship in other areas of the flooring I missed at the completion of installation. My one star review will remain.

March 18, 2026
Unprompted review
50 Floor logo

Reply from 50 Floor

Hi Erykah,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This is not the experience we aim to provide at 50 Floor, and we sincerely apologize for any frustration or inconvenience you’ve encountered.

A member of our corporate team will be reaching out to you directly to discuss your concerns and offer options to help resolve the situation. We are committed to working with our customers to ensure they feel supported and confident in the quality of their flooring.

Thank you again for bringing this to our attention, and we look forward to connecting with you soon.

Rated 5 out of 5 stars

The professional expertise The way 50…

The professional expertise The way 50 floor went about the sale how communicated with me about everything until completed and afterwards the cleanup very good I highly recommend 50 Floor

March 23, 2026
50 Floor logo

Reply from 50 Floor

Hi Michael!
Thank you so much for your kind words! We’re thrilled to hear that our team made the process smooth from start to finish and that you’re happy with your new floors. We really appreciate your recommendation and are so glad we could provide a professional and seamless experience.

50Floor
877-503-5667

Rated 5 out of 5 stars

I had a great experience with 50 Floor…

I had a great experience with 50 Floor from start to finish. The entire process was smooth, professional, and stress-free. What really stood out was how organized and customer-focused the team was—they communicated clearly, showed up on time, and made sure every detail was handled properly.

The installation crew did an excellent job. They worked efficiently, paid close attention to detail, and left everything clean once the job was finished. You can tell they take pride in their work, and it shows in the final result.

What 50 Floor is doing especially well is making the process convenient for the customer. From the initial consultation to the final installation, everything felt easy and well-coordinated. They offer a wide selection, helpful guidance, and high-quality workmanship.

Overall, the experience was great because of the professionalism, quality of work, and how easy they made the entire process. I would definitely recommend 50 Floor to anyone looking for new flooring.

March 23, 2026
50 Floor logo

Reply from 50 Floor

Hi Connie!!
Thank you so much for taking the time to share such a thoughtful review! 😊 We’re thrilled to hear that your experience from start to finish was smooth, professional, and stress-free—that’s exactly what we aim for.

It’s great to know our team’s communication, organization, and attention to detail stood out, and that the installation crew delivered a result you’re happy with. We truly take pride in making the process as convenient and seamless as possible for our customers, so your feedback means a lot to us.

We really appreciate your recommendation and thank you again for choosing 50 Floor! 👏

Rated 5 out of 5 stars

Awesome work!

Installers did a beautiful job and finished before deadlline, very professional !

March 22, 2026
50 Floor logo

Reply from 50 Floor

Hi HV!
Thank you so much for your kind words! We’re thrilled to hear that your installation went smoothly and that you’re happy with the results. Our installers take pride in their work, and it’s wonderful to know it shows. We truly appreciate your support!

50Floor
877-503-5667

Rated 5 out of 5 stars
50 Floor logo

Reply from 50 Floor

Hi Alan,
We really appreciate you sharing your experience! It’s wonderful to hear that our team made the process smooth and that your floor was installed perfectly. Your kind words mean a lot to us, and we hope your new floors bring beauty and comfort to your home every day.

50Floor
877-503-5667

Rated 5 out of 5 stars

Quick and timely install

Quick and timely install. I love the look of my sun room floors

March 21, 2026
50 Floor logo

Reply from 50 Floor

Hi Lisa,
Thank you so much for your kind words! We’re thrilled to hear the installation was quick and timely, and that you’re loving the new look of your sunroom floors—that’s one of our favorite spaces to transform.

We truly appreciate you choosing 50 Floor and hope you continue enjoying your beautiful new floors for years to come!

50Floor
877-503-5667

Rated 5 out of 5 stars

They guys did a great job

They guys did a great job. They worked very good and fast. They cleaned up everything

March 21, 2026
50 Floor logo

Reply from 50 Floor

Hi Geraldine,
We really appreciate you taking the time to share your experience! It’s great to hear the team worked efficiently and left everything clean—that attention to detail makes all the difference.

Enjoy your new floors, and thank you again for letting us be part of your project!

50Floor
877-503-5667

Rated 5 out of 5 stars

We love our new floors!

We had a great experience and they were fast and efficient. They also did a good job and we love the new floors.

March 23, 2026
50 Floor logo

Reply from 50 Floor

Hello Stephanie,
Thank you so much for sharing your experience! We’re thrilled to hear that you love your new floors and that the installation process was smooth and efficient. It means a lot to us that our team could make the process enjoyable and that you’re happy with the results. We hope your new floors bring comfort, beauty, and joy to your home for many years to come. Thank you again for choosing 50 Floor—we truly appreciate your business!

50Floor
877-503-5667

Rated 5 out of 5 stars

My new floor looks great!

My new floor looks great!! Thank you 😊

March 22, 2026
50 Floor logo

Reply from 50 Floor

Hi Tracy,
Thank you so much for your kind words! We’re so happy to hear that you love your new floor—it’s always wonderful to know our team could help bring your vision to life. We truly appreciate you choosing 50 Floor and hope your new floors bring beauty and comfort to your home for years to come!

50Floor
877-503-5667

Rated 5 out of 5 stars

The crews were on time

The crews were on time, did a solid days work, and cleaned up after their work each day.job well done.

March 21, 2026
50 Floor logo

Reply from 50 Floor

Hi Keith,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our crews were punctual, worked hard each day, and left your home clean and tidy. Our team takes pride in providing professional and efficient service, and it’s wonderful to know their efforts made a positive impression. We truly appreciate you choosing 50 Floor and hope you enjoy your new floors for many years to come!

50Floor
877-503-5667

Take Care!
50Floor
877-503-5667

Rated 5 out of 5 stars

Very happy they got everything done in…

Very happy they got everything done in 1 day it looks great.

March 21, 2026
50 Floor logo

Reply from 50 Floor

Hello Anthony,
Thank you so much for sharing your experience! We’re thrilled to hear that everything was completed in just one day and that your new floors look great. Our team works hard to be efficient while still delivering quality, and it’s wonderful to know their efforts made such a positive impression. We truly appreciate you choosing 50 Floor and hope you enjoy your beautiful new floors for many years to come!

50Floor
877-503-5667

Rated 5 out of 5 stars

although carpet selections were…

although carpet selections were somewhat limited, we were shown exactly what we were looking for and the outcome is beautiful high quality carpet. Installation was precise and looks perfect.

March 19, 2026
50 Floor logo

Reply from 50 Floor

Hi Wilson,
Thank you for sharing your experience! We’re so glad we could help you find a carpet that matched your vision, even with a smaller selection to choose from. It’s wonderful to hear that the installation was done with care and attention to detail, and that your new carpet looks perfect. We hope it brings warmth and enjoyment to your home every day!

50Floor
877-503-5667

Rated 5 out of 5 stars

Very professional

Very professional, great price, also my floor looks amazing! I am very happy with it. I will also be using them in the near future for two other rooms!

March 21, 2026
50 Floor logo

Reply from 50 Floor

Hi Kelly,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your new floor and that our team could provide a professional experience at a great price. It’s exciting to know you’re planning to work with us again for your other rooms—we look forward to helping you create even more beautiful floors in your home!

50Floor
877-503-5667

Rated 2 out of 5 stars

Installers canceled an hour before installation.

I wouldn’t recommend due to a couple of reasons. Our loft cost $3,000 and the driver/truck called me an hour before the installation and cancelled. It was scheduled for a Saturday and then rescheduled for the next Wednesday, so, needless to say, the cancellation complicated our work week and ruined a good Saturday. The corporate office is located in Georgia and I expressed my displeasure when they did a follow up call. I was told a manager would call me back. That never happened. At 3k for 400sq feet of carpet, you can do better. Although the carpet is nice, I wouldn‘t recommend.

March 14, 2026
Unprompted review
50 Floor logo

Reply from 50 Floor

Hi Rickey,
Thank you for sharing your feedback. We’re very sorry to hear about the inconvenience caused by the last-minute installation change and follow-up delays.

A member of our National Experience Team has reached out and was able to leave you a voicemail, as well as a follow-up email, to ensure your concerns are being reviewed. We appreciate your patience while we work through this matter and want you to know that we are taking your feedback seriously.

Thank you again for bringing this to our attention.

Respectfully,
50Floor
877-503-5667

Rated 5 out of 5 stars

The sales woman that sold us the floor…

The sales woman that sold us the floor was very thorough about the floors. She was really good and thank you so much.

March 17, 2026
50 Floor logo

Reply from 50 Floor

Hi Sue!
Thank you so much for your kind words! 😊 We’re so glad to hear your sales consultant took the time to walk you through everything and made the process a great experience. We truly appreciate you choosing 50 Floor and hope you’re loving your new floors!

50Floor
877-503-5667

Rated 5 out of 5 stars

Very efficient and was very careful not…

Very efficient and was very careful not to do any damage to furniture or wall paint. Did a great job at putting in carpet & cleaning up.

March 11, 2026
50 Floor logo

Reply from 50 Floor

Hi Barbara,
Thank you so much for the kind words! 😊 We’re thrilled to hear the team was careful and efficient—and that your new carpet looks great. Nothing makes us happier than a smooth install and a clean finish! Enjoy your refreshed space! 🏡✨

50Floor
877-503-5667

Rated 5 out of 5 stars

The workers were very detailed and did…

The workers were very detailed and did a remarkable job. They cleaned up before they left and we felt the cost was very reasonable.

February 28, 2026
50 Floor logo

Reply from 50 Floor

Hi Karen,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was detailed and thorough, and that the cleanup and value met your expectations. It means a lot to know our work made a positive impression.

We truly appreciate your business and hope you enjoy your new floors for years to come!

Take care,
50 Floor
877-503-5667

Rated 5 out of 5 stars

Great job and reasonable price

Great job and reasonable price

March 13, 2026
50 Floor logo

Reply from 50 Floor

Hello Elizabeth!
Thank you for your kind words! We’re so glad to hear you’re happy with the job and found the pricing reasonable. Our team takes pride in making sure every installation goes smoothly, and it’s great to know it showed.

Thank you for choosing 50 Floor!

Rated 5 out of 5 stars

your workers

March 20, 2026
50 Floor logo

Reply from 50 Floor

Hi Douglas!
Thank you for your feedback! We’re glad to hear our team made a positive impression. We appreciate you choosing 50 Floor and hope you enjoy your new flooring!

Take care,
50 Floor | 877-503-5667

Rated 5 out of 5 stars

EXCELLENT job!

50floor did an EXCELLENT job on my stairs. I highly recommend this company.

March 12, 2026
50 Floor logo

Reply from 50 Floor

Hi Sherry,
Thank you so much for sharing your experience! We’re thrilled to hear that your stairs turned out excellent and that our team met your expectations. It means a lot to us that you would recommend 50 Floor—we truly appreciate your trust and support.

Thanks again for choosing 50 Floor!

Take care,
50 Floor | 877-503-5667

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