5sensesKit logo
Visit website

5sensesKit Reviews 16

•
TrustScore 4.5 out of 5

4.4

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

5sensesKit is a New Zealand–based sensory shop specialising in quality fidgets and sensory tools for teens and adults. We focus on products that actually feel good to use... weighted, tactile, and thoughtfully chosen to support calm, focus, and everyday self-regulation. Founded by Bex and Chris, 5sensesKit was created to bring sensory tools out of the kiddie aisle and into real life. Our range is carefully curated, regularly restocked, and designed for anxious hands, busy minds, and anyone who just needs a moment of calm they can hold onto.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Good but Room for Improvement.

The advice given about arrival time for the goods was optimistic. I am happy with the goods however I had to Loctite the screws holding the products together as they kept coming loose with use.

April 6, 2026
5sensesKit logo

Reply from 5sensesKit

Thanks so much for your feedback, and I’m really sorry about the delivery timing. We had our first little snufu with customs which dragged things out way longer than expected. That said, when you placed the order it was estimated at around 2 weeks, so I’m glad it still reached you in just over a week... I totally get that it didn’t line up with what you were told.

I’m also sorry to hear about the screws coming loose; that’s definitely not the experience we want for you. I’d be more than happy to replace the item, swap it for something else, or refund you... whatever works best.

I’ve sent you an email so we can sort this quickly for you.

Rated 5 out of 5 stars

Highly recommend this wonderful…

Highly recommend this wonderful business. Exceptional customer service and the product delivered was exactly what we were after.

May 10, 2026
5sensesKit logo

Reply from 5sensesKit

This made our day... thank you! So glad it hit the mark!

Rated 5 out of 5 stars

Excellent and kind customer service

Excellent and kind customer service, super helpful with any inquiries. I'm really happy with the sensory toys too.

April 27, 2026
5sensesKit logo

Reply from 5sensesKit

Thank you so much... really appreciate this!

So glad we could help and that you’re loving the sensory tools 💛

Rated 5 out of 5 stars

Awesome products

Awesome products, just what we needed for our little boy who has oral sensory needs, highly recommend!

April 27, 2026
5sensesKit logo

Reply from 5sensesKit

Thank you so much! So glad you found something that works for your little boy 💛

Rated 5 out of 5 stars

Fast service great product

Fast delivery and easy website to use. My daughter is finding the pen really useful in class without drawing attention to herself

April 27, 2026
5sensesKit logo

Reply from 5sensesKit

Thank you! So glad to hear the pen is doing its job quietly in the classroom... low-key support for the win 💛

Rated 5 out of 5 stars

Great communication from team to make…

Great communication from team to make sure the product was exactly what I wanted

April 6, 2026
5sensesKit logo

Reply from 5sensesKit

Thanks so much! Making sure you get exactly what you want is our thing. Really appreciate you sharing 🙌

Rated 5 out of 5 stars

'Toys' that are impossible to break

One should never really say "impossible" but my third order from NZ (to UK) reminds me of how beautifully engineered the spinning items are. It is possible to fidget them to pieces but the component parts go back together like a tiny, precision-built engine...
I know what I mean. Try something like the Mini Open Armour spinner and you will too.

March 30, 2026
5sensesKit logo

Reply from 5sensesKit

We’ll take “impossible”… with a tiny asterisk 😄
They’re definitely built to handle some serious fidgeting, and we love that you’ve discovered their “tiny precision engine” side too. Thanks for your third order from the UK!

Rated 5 out of 5 stars

Great service

Great service, very helpful

March 8, 2026
5sensesKit logo

Reply from 5sensesKit

Thanks so much! Glad we could help 😊

Rated 5 out of 5 stars

Quick communication and Excellent Customer Service

Quick communication, and excellent customer service.
I ordered right before a colour restock and they emailed specifically to let me choose another colour if I wanted as when I ordered only one colour was available. When the item arrived damaged due to shipping, they immediately sent a replacement which arrived safe and sound. Highly recommend this company.

February 17, 2026
5sensesKit logo

Reply from 5sensesKit

Really appreciate this! So glad we could keep you in the loop and get everything sorted quickly... and even happier the replacement arrived safe and sound!

Rated 5 out of 5 stars

I ordered the silicone magnetic balls &…

I ordered the silicone magnetic balls & they are wonderful! :) I ordered a set for my husband too & he also likes them
In terms of being tactile they're a very satisfying weight & I appreciate the various textures you get in 1 set, also love the color options

Order was promptly confirmed and they were actually hand delivered to me the next day at work!!
I really appreciated this

January 8, 2026
5sensesKit logo

Reply from 5sensesKit

Thanks so much for taking the time to leave such a thoughtful review... it honestly means a lot to us 💛

We’re genuinely thrilled you’re loving the silicone mag balls (and bonus points for converting your husband as well!)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look