5starclinicltd Reviews 44

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, which creates a comfortable and encouraging environment. The service is frequently highlighted as excellent, with many people appreciating the thorough assessments, personalized treatment plans, and the significant pain relief and recovery achieved. Consumers often note the effectiveness of the treatments, with many experiencing substantial improvements in their conditions, even after feeling hopeless with previous options. Reviewers also commend the overall organization, cleanliness, and the accommodating nature of the clinic, including convenient Saturday hours.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Service

Consumers find service to be positive, with many reporting excellent treatment that effectively addressed... See more

Based on these reviews

Rated 5 out of 5 stars

I have just finished a 4 week course and was treated by Hina. She was fantastic, she completed an in depth assessment and asked multiple questions to understand what treatments would be best. Would hi... See more

Company replied

Rated 5 out of 5 stars

I had been struggling with a persistent trap issue for over 5 years due to a gym injury that left a nerve in my back stuck near the trap area. The pain and discomfort affected my workouts and da... See more

Company replied

Rated 5 out of 5 stars

I came across 5 Star Clinic on Instagram while I was experiencing regular shoulder and back discomfort, sometimes with quite a bit of pain. The booking process was quick and easy, and after an in... See more

Company replied

Rated 5 out of 5 stars

I attended the clinic with extreme shoulder pain(10/10), ongoing joint problems, and a lot of emotional stress. The therapist carried out a thorough assessment, listened with care, and took a holistic... See more

Company replied


Company details

  1. Physical Therapist
  2. Acupuncture Clinic
  3. Alternative Medicine Practitioner
  4. Pain Control Clinic
  5. Physical Therapy Clinic

Written by the company

At 5 Star Clinic Ltd, we believe in empowering our clients to live healthier, pain-free lives through exceptional physiotherapy and well-being services. Located in the heart of Preston, our clinic stands out for its client-centred approach, highly skilled team, and comprehensive treatment options tailored to meet individual needs.-----------------------------------------------------------------------------What Makes Us Unique? -------------------Holistic Care Approach We don’t just treat symptoms; we address the root causes of pain and discomfort to promote long-term healing and overall wellbeing. Our integrated therapies focus on improving mobility, enhancing performance, and restoring your body’s natural balance. ----------------------------------------------------Experienced Professionals Our team of qualified physiotherapists is passionate about delivering results-driven care. With expertise in a range of techniques, including manual therapy, acupuncture, and rehabilitation exercises, we ensure every client receives the best possible treatment. -----------------------------------------------------------------------------------State-of-the-Art Facilities Our modern clinic is equipped with advanced technology and tools to provide effective, safe, and personalized care in a comfortable environment. ------------Tailored Treatment Plans At 5 Star Clinic, we understand that every individual is unique. That’s why we create customized treatment plans designed to meet your specific health goals and lifestyle. ---------------------------------------------------------Comprehensive Services Whether you’re seeking pain management, recovering from an injury, or looking to improve your posture and physical performance, we offer a wide range of services to cater to all your physiotherapy and wellbeing needs. ---------------------------------------------------------------------------------------Commitment to Excellence We pride ourselves on maintaining the highest standards of care and customer satisfaction, ensuring every client feels valued, understood, and supported throughout their journey. -------------------------------------------------------------------At 5 Star Clinic Ltd, your health and wellbeing are our top priorities. Experience the difference with our expert care, innovative treatments, and compassionate team. Let us help you take the first step towards a healthier, happier you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Treated by a polite lady who…

Treated by a polite lady who understands about my condition (endometriosis) when there aren’t many professionals who do know about this illness. I feel a real difference in myself and have more energy and less pain.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service !

Just completed 4 sessions with Hina.
The treatment was excellent, really helped with a long term back issue.
Hina is lovely, caring and professional. Would highly recommend

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended Physio Clinic

Professional, efficient and effective! Hina treated me for back and hip pain and was amazing. I felt comfortable with her and was confident with her treatment after the very first session. Not only did I have immediate relief from my initial injury, Hina also gave me a set of exercises to do at home that has helped considerably. I will definitely make her my 'go to physio' with any future problems and recommend 5 Star Clinic Ltd to friends and family especially as they are open all day on Saturdays!

January 31, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great physiotherapy clinic

A great physiotherapy clinic. Well organised, clean and great service. Hinna immediately put me at ease, she has helped me significantly with my tennis elbow. Can’t recommend highly enough.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Back pain …

I came with poor mobility in my spine and constant back pain and Henna has really helped me to strengthen my back and I’m currently pain free! Thankyou

January 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Suffered with bad posture tight next…

Suffered with bad posture tight next shoulder muscles and pain down one arm would definitely recommend service 4 weeks in to my programme had acupuncture can now feel the exercises given starting to work in my unused muscles and no pains in my arm

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I went in with intense neck pains, and felt so much relief after a few sessions. The customer service is amazing and friendly.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent treatments.

November 26, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you so much for your kind words!
We’re delighted to hear that you found both our service and treatments excellent. Your feedback means a great deal to our team, and we’re glad we were able to support you on your journey.

If you ever need anything in the future, we’re always here to help.

Thank you again for choosing us!

Advertisement
Rated 5 out of 5 stars

Came 4 weeks back with mid back pain

Came 4 weeks back with mid back pain, brilliant service, 4 weeks later I’m feeling much better and can continue with life as I was before,
Thank you again 5* clinic

November 24, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you for sharing your experience!
We’re so pleased to hear that your mid-back pain has improved and that you’re back to living life as normal.
Our team is committed to helping clients achieve long-lasting results, so it’s wonderful to know you felt the benefit.

Thank you again for the 5-star feedback — we’re here anytime you need us!

Rated 5 out of 5 stars

Awesome felt like I’d been hit by a…

Awesome felt like I’d been hit by a train and and in 4 sessions felt so much better

November 21, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you for the fantastic review! We’re really pleased to hear how much progress you've made in just a few sessions.
Keep up the great work, and don’t hesitate to reach out if you ever need support again.

Rated 5 out of 5 stars

Neck pain gone!!

Had 6 sessions to relieve neck pain, after 6 sessions (1x a week) I have no pain whatsoever. Now booked in for a session every couple of weeks just to keep good mobility. Highly recommend.

October 25, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

We’re really glad to hear that your neck pain has resolved and that you’re now feeling comfortable and mobile again. Consistent follow-up sessions can be a great way to maintain progress, and we’re delighted to continue supporting you.

Thank you for recommending us — it truly means a lot.

Rated 5 out of 5 stars

I came across 5 Star Clinic on…

I came across 5 Star Clinic on Instagram while I was experiencing regular shoulder and back discomfort, sometimes with quite a bit of pain. The booking process was quick and easy, and after an initial assessment, I started a course of 10 sessions with Hina.

Hina is professional, highly experienced, and always makes sure you're comfortable throughout each session. I noticed a real difference within the first few visits — my shoulders feel looser, my mobility has improved, and the knots that used to bother me are completely gone. My back has also improved significantly since I started treatment.

I’ve been so impressed with the results that I’ve already booked an additional 6 sessions. Highly recommend!

October 3, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you so much for taking the time to share your experience! 🙌
We’re really pleased to hear that you found us through Instagram and that the booking process was smooth and easy.

It’s great to know that your sessions with Hina have made such a noticeable difference — improved mobility, reduced discomfort, and relief from those stubborn knots are exactly the outcomes we aim for. Hina will be delighted to hear your feedback; she always works hard to ensure every session is both effective and comfortable.

We’re thrilled that you’ve already seen such progress and have chosen to continue your sessions. Thank you again for your trust and your recommendation — it means a lot to us!

We look forward to supporting you on your continued journey to feeling your best 💫

Advertisement
Rated 5 out of 5 stars

5 stars to the blend of Professional and Holistic Approach

I attended the clinic with extreme shoulder pain(10/10), ongoing joint problems, and a lot of emotional stress. The therapist carried out a thorough assessment, listened with care, and took a holistic approach. After 3-4 sessions, my pain reduced to 3, my mobility improved, and I feel much better overall. Sessions feel shorter now and sometimes rushed, but overall the care is excellent, worth the cost, and I feel in safe hands. Highly recommended!

October 2, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you so much for your thoughtful review. We’re really pleased to hear about the progress you’ve made — reducing your shoulder pain, improving mobility, and feeling better overall is exactly what we aim for.

Our team always strives to provide thorough, holistic care and to create a supportive environment, so it means a lot to know that you felt listened to and well looked after throughout your treatment.

We truly appreciate your recommendation and the trust you’ve placed in us. If there’s ever anything more we can do, or if you have further goals you’d like to work on, we’re always here to support you.

Wishing you continued improvement and wellbeing!

Rated 5 out of 5 stars

I have had 6 appointments with Hina and…

I have had 6 appointments with Hina and my symptoms of pain have reduced significantly that I no longer need to see her . Hina is very calm and professional and would recommend her .If I need to go back for more treatment I would see her again .

September 18, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you so much for your lovely feedback! We’re delighted to hear that your symptoms have reduced so much and that you’ve reached a point where you no longer need ongoing treatment — that’s always our goal.

Hina will be very pleased to know her calm and professional approach made a positive difference to your experience. We truly appreciate your recommendation, and if you ever need support again in the future, we’ll be here for you.

Wishing you continued good health! 🌟

Rated 5 out of 5 stars

Knowledge of injury and of the…

Knowledge of injury and of the treatment the injury required. Everyone is polite and make you feel at ease.

September 9, 2025
Unprompted review
5starclinicltd logo

Reply from 5starclinicltd

Thank you so much for your kind feedback! We’re really pleased to hear that you found our team knowledgeable and felt at ease during your visits. Providing clear explanations, effective treatment, and a welcoming environment are very important to us. If you ever need anything in the future, we’re always here to help. 🙏⭐

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look