I was extremely skeptical in purchasing from you guys. My order finally arrived after 2 1/2 months of waiting, communication with you guys was extremely difficult, but After all the piece I purchased... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely stunning piece! I bought this to add some shine to my outfits for social dancing, and it is perfect. It catches the light beautifully every time I turn, giving that perfect 'ice' effect wit... See more
Company replied
Had to wait awhile for my Vintage Cross tennis chain to be available, soon as it was by a ping from my notification, I swooped it; and some Moissanite stud earrings up!! A very classy and stylish... See more
Company replied
This jewlerey is amazing , i was blown away when I received my first piece from 6ice , from the shine , detailing , craftsmanship and quality of my bracelet . It is classy , unique and elegant , ha... See more
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Company details
- #93 of 142 best companies in Jewelry Store
Written by the company
We are the purveyors of unique designer gold jewelry and accessories. Each piece you see has been meticulously designed to ensure it meets our strict standards of style and quality.
Contact info
811 Wilshire Boulevard, 90017, Los Angeles, United States
- contactus@6ixice.com
- 6ixice.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer service
I had a problem with my order, it was missing something. So I contacted the customer service, first they replied fast and then the situation was cleared very quickly.
I’m so glad that 6ice has the best customer service
November 28, 2025
Unprompted review
Reply from 6 ICE
Hey Lorenzo,
Thanks for sharing your experience. We’re thrilled to hear our team was able to resolve your issue quickly and that you felt supported. Your support mean a lot to us, and we can't wait to have you back for more pieces in the future.
6 ICE Team
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So far everything has been really…
So far everything has been really smooth , and they have been super fast on getting back to me with any questions or help I’ve needed
November 28, 2025
Unprompted review
Reply from 6 ICE
Hey Tanner,
Thanks for your review. We’re really glad to hear everything has been smooth on your end. Our team always aims to respond quickly and make sure you feel supported at every step, so it’s great to know that’s been your experience. If you ever need anything else, we’re always just a message away.
6 ICE Team
Returns should not be so expensive
Returns should not be so expensive. My bracelet was too Small so I wanted to return it but it was almost more expensive to return it than to keep it. That really sucks
November 26, 2025
Unprompted review
Reply from 6 ICE
Hi Emma,
Thank you for your review. We’ve reached out to you via Trustpilot for more details and would love the opportunity to look into your concerns further once we receive your response.
6 ICE Team
I’m Truly Satisfied With 6ICE For The…
I’m Truly Satisfied With 6ICE For The Custom Pendant They Were Able To Make. It Definitely Met And Exceeded My Expectations. I Want To Thank All Of The Customer Support Team For Keeping Me Updated And Informing Of The Process. Can’t Say Enough About The Service I Received. Thanks Again 6ICE
November 24, 2025
Unprompted review
Reply from 6 ICE
Hey Marcus,
Thanks for your review. We’re truly glad to hear that your 6 ICE custom pendant not only met but exceeded your expectations. Our team was happy to keep you updated throughout the process, and it means a lot to know the experience felt smooth and supportive. If there’s ever anything else we can assist you with, we’re always here to help.
6 ICE Team
I didn't receive my package
I didn't receive my package. The delivery driver should of never left the package at another door. The unit number was on the billing address and was missed on the delivery address part by accident, the driver just left it at another door and I didn't get it. I emailed your company twice and went on chat and never received any responses on what to do next. Terrible experience
November 24, 2025
Unprompted review
Reply from 6 ICE
Hi Teresa,
Thank you for your feedback. We're sorry to hear that your package was delivered to a different unit due to the missing unit number in the shipping address. We completely understand how frustrating this must have been and sincerely apologize for the inconvenience caused by the carrier.
To make this right as quickly as possible, we’ve already created a reshipment and will keep you updated via email and/or SMS once it’s on its way to you.
Thank you for your patience and for giving us the opportunity to help — we’re here to support you every step of the way.
6 ICE Team
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The jewellery is outstanding and…
The jewellery is outstanding and customer sevcice is beyond excellent
November 24, 2025
Unprompted review
Reply from 6 ICE
Hey Puja,
Thanks for your review. We’re thrilled to hear you’re loving your 6 ICE jewelry and that our customer service made your experience even better. Your support means a lot to us. If there’s anything else you need, we’re always here for you.
6 ICE Team
DO NOT BUY!!
DO NOT BUY!!! Poor quality for the money. Plus they have a 15% return fee plus shipping. The brand doesn’t stand behind their products.
November 24, 2025
Unprompted review
I got the broken bracelet and my…
I got the broken bracelet and my necklace had a missing lock piece
November 22, 2025
Unprompted review
Reply from 6 ICE
Hey Ganso,
Thanks for your feedback. We’re thrilled to hear you’re loving your 6 ICE piece — your support truly means a lot to us. If you ever need anything, we’re always here and happy to help.
6 ICE Team
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Birthday present
I got a timely response and it was a smooth process. Overall, the delivery was on time and my man liked it . Quality is so good and packaged nicely .
November 7, 2025
Unprompted review
Reply from 6 ICE
Hey Esther,
Thanks for sharing your experience. We’re glad everything went smoothly and arrived right on time. That’s exactly what we aim for. We truly appreciate your support and can't wait to have you back for more pieces in the future.
6 ICE Team
Excellent customer service
Excellent customer service! Very helpful in processing my orders. Beautiful jewlery pieces, unique bracelets like I've never seen before. 6ice team rocks! I will definitely be sparkling for the holidays! Thankyou!
November 21, 2025
Unprompted review
Reply from 6 ICE
Hey Vincent,
Thanks for your review. We’re really glad to hear that our team could help with your orders and that you’re loving your 6 ICE pieces. Your support means a lot to us, and we can't wait to have you back for more pieces in the future.
6 ICE Team
Waiting for replacement
I ordered a custom pendant that looked incredible when I received it. It broke shortly after though and I have been waiting for a replacement. Will update again when I receive the replacement.
July 25, 2025
Unprompted review
Reply from 6 ICE
Hi Natalie,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear that there was an issue with your jewelry — that’s certainly not the level of quality we aim to deliver. Our customer success team has reached out to you via email to help make things right. Your satisfaction means a lot to us, and we’d really appreciate the chance to improve your experience.
6 ICE Team
Chain still hasn’t came
It’s been 8 weeks chain has still not been shipped out placed on sept 23rd still no update on being shipped or not
November 18, 2025
Unprompted review
Reply from 6 ICE
Hi Roland,
Thank you so much for sharing your feedback. Our custom pieces typically take 6–10 weeks to create (around 8 weeks), and we’re sorry for any confusion along the way. To make sure you feel fully taken care of, we’ve added a complimentary chain to your order. Both your 3D Custom Picture Pendant and the complimentary chain have now been shipped, and we’ve emailed your tracking details so you can easily follow their journey. Thank you again for your patience and trust in us. We hope your new pieces bring you nothing but joy.
6 ICE Team
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Beautiful blue moissanite necklace
I just got my blue moissanite necklace today and it is absolutely Beautiful!! Thank you 6Ice!! I will be buying more jewelry from you. The quality is excellent!!
November 14, 2025
Unprompted review
Reply from 6 ICE
Hey Rocky,
Thanks for your review. We’re really happy to hear you’re loving your 6 ICE blue moissanite necklace. Knowing that the quality met your expectations means a lot to us. We appreciate your support and can't wait to have you back for more pieces in the future.
6 ICE Team
I ordered a bracelet as a gift and it…
I ordered a bracelet as a gift and it was so pretty but it a link got damaged with regular wear 2 days after I gifted it 🥲. I thought it would be strong get cus it felt heavy and good quality:(
November 14, 2025
Unprompted review
Reply from 6 ICE
Hi Pranaya,
Thank you so much for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced. To make it right as quickly as possible, our support team has reached out to you via email. We appreciate your patience and the chance to make things right.
6 ICE Team
Beautiful but delayed bracelet!
I ordered a bracelet but unfortunately, a different one arrived. I contacted the company and they arranged for a return and exchange. I received the correct bracelet about 4 weeks later. If it weren't for the incorrect delivery, I would have gave a higher rating.
October 10, 2025
Reply from 6 ICE
Hey Mr. Bling,
Thanks so much for sharing your experience. We sincerely apologize for the mix-up with your order and any inconvenience it may have caused. We truly appreciate your understanding and hope you’re enjoying your 6 ICE bracelet.
Our Customer Success team has also reached out to you by email and would love the chance to make your experience even better.
6 ICE Team
I had issues with shipping information…
I had issues with shipping information at first and customer service responded in no time and provided me with the information I needed. The bracelet is great. It doesn’t feel cheap, and it lives up to my expectations for it.
November 11, 2025
Unprompted review
Reply from 6 ICE
Hey Freddie,
Thanks for sharing your experience. We’re really glad our team could help you out quickly and that you’re loving your 6 ICE bracelet. Your feedback means a lot to us, and we can't wait to have you back for more pieces in the future.
6 ICE Team
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Reply from 6 ICE
Hi Sina,
Thank you so much for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced. To make it right as quickly as possible, we’ve created a new order, and your missing cross has already been shipped along with a complimentary chain. We’ve emailed you the tracking details so you can keep an eye on it. We truly appreciate your patience and understanding.
6 ICE Team
My chain came in and the clasp was…
My chain came in and the clasp was broken
November 7, 2025
Unprompted review
Reply from 6 ICE
Hi Consumer,
Thank you for your review. We’ve reached out to you via Trustpilot for more details and would love the opportunity to look into your concerns further once we receive your response.
6 ICE Team
I love the quality is top notch and I…
I love the quality is top notch and I always find more than dat and plus the customer service is super helpful.
as well they make sure dat they get back to people at time and i hope they keep up the great work!
November 5, 2025
Unprompted review
Reply from 6 ICE
Hey Rheginhald,
Thanks for your review. We’re thrilled to hear that you’re happy with both the quality and our customer service. Our team works hard to make sure every experience feels smooth and personal, so your feedback really means a lot. Thanks for your continued support — we’ll keep making sure every experience stays just as great.
6 ICE Team
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