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Company details

  1. Wedding Service
  2. Custom T-Shirt Store

Information provided by various external sources

Personalized Custom Wedding Gifts & Engagement Presents 6MERCH


Contact info

3.6

Average

TrustScore 3.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I tried to contact the company…

I tried to contact the company regarding my order. Response time was poor. I received my small blanket (check the size before ordering) before I received a response. I wanted to check the names I had put on it and sure enough I was missing one. That was my fault but wish my email was responded to so that wouldn’t have happened.

May 11, 2020
Unprompted review
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Rated 1 out of 5 stars

misprint

Only reason is because they show the shirt with the logo on front.. the one I received was printed on the back of the sweatshirt...costumer service or somebody on the company’s Facebook site seen I left a bad review complaining about this matter and they sent me a msg stating that it was probably because of the holidays that it somehow got printed wrong and said another one will be sent to me the right way and also said I would be getting a email with that confirmation but never received an email or the new sweatshirt the correct way... other then that my fiancé liked it but wishes the print was on the front as well.

January 21, 2020
Unprompted review
6merch logo

Reply from 6merch

Hi Katrina! We checked and found that there was an error in the email support system! We have sent you an email to confirm, please check both your inbox and spam inbox. We sincerely apologize for this experience, we will fix it and try to improve our customer service better and better. Thank you for leaving the review.

Rated 3 out of 5 stars

Lack of communication, charged for the exact price...

Well I was very excited about this sweater, I’m proposing in less than a month. I had placed a restriction on my account that stopped PayPal from using my bank (hacked) and then got an email denying the purchase. I fixed it and they tried again, my bank account shows that it went through, later that day got an email saying that it wasn’t (I didn’t notice the email until about 3-4 days afterwards) checked my bank account and what do you know, the retried payment to 6merch was sitting right on top as paid. It’s been a few days and emailed the support to clarify things and have yet to get any response up to date. It’s stressful that on a big day what I felt was the perfect gift not being able to come in on time. Her bday is the proposal date and at this rate maybe I’ll get the sweater the day we get married. It would be nice if there were a phone number to call or just more promptness on their end to clear up any issues that day. Hope you guys got better luck than I did. I’ll post an updated review with what they have to say or if the business relationship is finished.

January 21, 2020
Unprompted review
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Reply from 6merch

Hi Ted! Can you provide the order number and email you used so we can double check and correct any errors? I am really sorry for this experience, sometimes there are some problems related to paypal and we have missed it. We will check and contact you shortly

Rated 5 out of 5 stars

Solid.

Solid. Arrived most importantly Before Christmas.

January 18, 2020
Unprompted review
6merch logo

Reply from 6merch

Thank you for leaving a review. We will try harder to serve you the best we can in the future.

Rated 1 out of 5 stars

You want a review?

Asking me to rate you when I haven't even recieved what I ordered...... 🤦‍♂️

January 11, 2020
Unprompted review
6merch logo

Reply from 6merch


We promise 4 days of production and 5 days of shipping (working days). Your order is processed on 07/01, so we apologize for sending your review opinion when you receive the order.

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