Ordered but did not receive after 2…
Ordered but did not receive after 2 weeks-of waiting. Please improve the delivery service. Not impressed and bad customer experience.
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Ordered but did not receive after 2 weeks-of waiting. Please improve the delivery service. Not impressed and bad customer experience.
I have now received my two items . 2 sweaters, one for my husband and one for myself. Both have taken weeks to arrive. Neither of them resemble the original photos that I based my order on. I also do not believe there is any wool let alone cashmere in them that was claimed. I do not have the money to be ripped off like this. I am deeply disappointed and seriously out of pocket and feel embarrassed that I have been scammed.
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