We've been using 800.com for our RoofMaxx business, and it's been a game changer. The platform is easy to use, the call forwarding works flawlessly, and the voicemail transcription helps us stay on to... See more
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Review summary
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What people talk about most
Based on these reviews
Best customer service EVER! using few years, moved all my clients to the platform, never had any issues! and THEY REACHED OUT to help with certain things! Love the service and US based customer s... See more
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TheSailingChannel.TV has been using 800.com for nearly 10 years. We started with a toll free number to make client communications easier. Then we had a nationally successful TV documentary that needed... See more
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We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful.... See more
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Company details
- #5 of 7 best companies in Telemarketing Service
- #3 of 4 best companies in Audio Transcription Service
- #4 of 6 best companies in Fax Service
- #122 of 337 best companies in Software Company
About 800.com
Written by the company
At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Contact info
5 Penn Plaza, 23rd Floor , 10001, NY, United States
- 800-800-4321
- support@800.com
- 800.com
4.5
Excellent
988 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never could set it up, no customer service
Never could set it up. Nonexistent customer service. Cancelled after one month.
August 23, 2025
Reply from 800.com
Hi Michael, it looks like there were some issues with verification for SMS and our support team reached out. We are sorry to hear about the cancellation. The sms verification process can be challenging and we do everything we can to help our customers get verified.
The return phone call was delightfully…
The return phone call was delightfully unexpected. The gentleman answered all my questions and helped beyond expectations.
August 16, 2025
Reply from 800.com
Thank you Melissa! We are so happy to hear how wonderful our support team was.
Convenience
It helps me present my company professionally, while being simple to handle my business calls.
August 12, 2025
Unprompted review
Reply from 800.com
Thank you for sharing your experience! We love that 800.com can help your company stay professional and handle all of your business calls.
Reply from 800.com
Thank you Thomas! We are so happy to hear how easy 800.com has been to use.
800.com is a solid option for toll free numbers and e-fax
I've been really pleased with 800.com as a resource for e-faxing for my company along with the ability of easily adding a toll free number
August 1, 2025
Unprompted review
Reply from 800.com
Thank you for your positive review John! We love that 800.com can provide an all in one solution for your business.
Easy to Use and Perfect for Our Business Needs
At The Resume Fix LLC, we help clients nationwide with career services like resume writing and career coaching, so having a professional and reliable phone system is essential. 800.com made it easy for us to set up a toll-free number that adds credibility to our brand and makes it easier for clients to reach us. The platform is user-friendly, and their customer support has been great. It’s been a simple but powerful tool in helping us stay accessible and professional!
August 5, 2025
Unprompted review
Reply from 800.com
Thank you for the kind words and for sharing how 800.com is supporting The Resume Fix LLC! We’re so glad to hear that setting up your toll-free number was easy and that it’s helping enhance your brand’s credibility and accessibility.
It’s especially rewarding to know our platform and support team have made a difference in your day-to-day operations. Helping businesses like yours stay professional and connected is exactly what we’re here for!
We appreciate your trust in 800.com and are proud to be part of your mission to serve clients nationwide!
Never worked.
Never worked. No customer service available. No refund given.
April 4, 2025
Unprompted review
Reply from 800.com
Hi Lynne! I am so sorry you are having this experience. Our support is always available to help at Support@800.com. I am not sure what could prevent the number from not working, but we can certainly get you connected directly to support and get this figured out for you.
Expansion in the horizon
I’ve used my phone # to grow my business and connect with so many people
July 23, 2025
Unprompted review
Reply from 800.com
Thank you Toya! We’re so glad to hear that your toll-free number has helped you grow your business and connect with more people, that’s exactly the kind of impact we love to see.
We’re excited to be part of your journey, especially as expansion is on the horizon. Wishing you continued success, and we’re here to support you every step of the way!
Awesome 800
Best experience so far, hands down. I purchased a virtual office service from Regus that included a business phone number, on June 8, 2025. As of today, which is July 2, 2025, I have yet to receive the phone number and my mail service is not set up completely . So, I set out to find another service for the phone. I came across 800.com and gave them a try. The service covers just what I needed and more. You have the ability to choose one of the greeting voices and create a script for what your chosen voice would say, or create your own greeting. Other numbers can be transferred to the 800 number without conflict with answering services. I paid the annual subscription price which included unlimited calls. I couldn’t be more happy with this service. Way to go 800.
July 26, 2025
Reply from 800.com
Thank you so much for the incredible review! We’re thrilled to hear that 800.com has been such a great fit for your business needs!
We know how frustrating it can be when things don’t go smoothly with other services, so we’re especially happy that our setup process, features, and support were able to deliver right when you needed them most. It’s great to hear that the greeting options, call routing, and unlimited annual plan gave you the flexibility and value you were looking for.
We’re proud to be part of your business journey and truly appreciate the kind words. Way to go YOU, and thanks again for choosing 800.com!
Great Customer Service!
I've used 800.com for almost 10 years and have been completely satisfied with their service.
July 31, 2025
Unprompted review
Reply from 800.com
Wow, almost 10 years! Thank you so much for your continued trust and support.
We’re so happy to hear that you’ve been completely satisfied with your experience over the years. It means the world to us to know that our service and support have consistently met your expectations.
We’re grateful to be part of your journey and look forward to continuing to serve you for many more years to come!
Happy with service, no complaints
We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful. We've never had a service interruption or any billing problems. Customer service responds promptly to issues and questions.
July 31, 2025
Unprompted review
Reply from 800.com
Thank you so much for your continued support and for taking the time to share your experience Frank!
We’re delighted to hear that 800.com has been a reliable and easy-to-use solution for your business over the years. It’s great to know that features like extensions and separate voicemail boxes have been so helpful, and that you’ve experienced smooth service with no interruptions or billing issues.
We also really appreciate your kind words about our customer support team. Prompt and helpful service is exactly what we strive for.
friendly ease of use
July 23, 2025
Reply from 800.com
Thank you Keith! We are happy to hear how friendly and easy our service and products have been for you.
Excellent service perfect is the word…
Excellent service perfect is the word to describe this 800.com
July 29, 2025
Reply from 800.com
Thank you so much for the kind words Demott! “Perfect” is high praise, and we’re honored to receive it!
We’re so happy to know that your experience with 800.com has been excellent, and we truly appreciate your support.
800.com has been such a great addition…
800.com has been such a great addition for my business. I have always wanted a toll free number for my potential clients and to help my business be more marketable to the masses. I especially appreciate the excellent customer service I receive every time I am in need of anything concerning my 800.com account. Thank you 800.com for being such a benefit to me.
May 1, 2025
Unprompted review
Reply from 800.com
Thank you for sharing your positive experience Jason! It’s wonderful to hear that your toll-free number has helped enhance your brand’s marketability and accessibility. That’s exactly what we hope to provide for growing businesses like yours. We're especially glad that our customer service team has consistently delivered the support you needed.
Thanks again for choosing 800.com. We’re proud to be a benefit to your business and look forward to continuing to support you!
800 when you need it!com was there when i needed a…
800com was there when i needed a reliable, affordable 800 business line.
July 22, 2025
Reply from 800.com
Thank you Roy! We’re so glad to have been there when you needed a reliable and affordable business line. It’s exactly why we’re here, to support growing businesses with simple, dependable tools.
We truly appreciate your support and look forward to continuing to serve you!
This is a very helpful company
This is a very helpful company. They are on the ball. Within minutes I get contacted if I have a problem. Great customer service
June 5, 2025
Unprompted review
Reply from 800.com
Thank you so much for the kind words Sandra! We’re thrilled to hear that you’ve had such a helpful experience with 800.com.
Providing quick, reliable support is something we take seriously, so it’s great to know our team was there for you right when you needed it. We truly appreciate your trust and are always here to help your business succeed.
Thanks again for your support!
Reply from 800.com
Thank you for sharing your positive experience about our customer service Mary! We are happy to know that it has been so easy for you to connect with us when you need us.
The products that I ordered always come…
The products that I ordered always come on time, on promised date.
The products are excellent quality and price at an affordable price.
July 24, 2025
Unprompted review
Reply from 800.com
Thank you for your positive review Yolanda!
We love 800.com
We love 800.com. Its been a great way to target and jump start our business.
July 1, 2025
Unprompted review
Reply from 800.com
Thank you so much for the love! We’re thrilled to hear that 800.com has helped jump-start your business!
It’s always exciting to know our service is helping teams like yours grow and connect more effectively. We’re proud to be a part of your journey and appreciate your support!
Extremely Impressed, Easy Setup and Use!
800.com made the process of searching, purchasing, and set up so easy. I was amazed at how efficient the whole process was. Beyond that, the reporting analytics are easy to use, full of information, and make putting together performance updates a breeze. Extremely impressed!
July 25, 2025
Unprompted review
Reply from 800.com
Thank you for the fantastic review Brian! We’re so glad to hear that your experience with 800.com has been smooth and efficient from the start!
It’s great to know the setup process was simple and that our reporting analytics are helping you gather performance insights with ease. We work hard to make our platform both powerful and user-friendly, so your feedback means a lot to us.
Thanks again for choosing 800.com, we’re honored to support your business!
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