We've been using 800.com for our RoofMaxx business, and it's been a game changer. The platform is easy to use, the call forwarding works flawlessly, and the voicemail transcription helps us stay on to... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Best customer service EVER! using few years, moved all my clients to the platform, never had any issues! and THEY REACHED OUT to help with certain things! Love the service and US based customer s... See more
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TheSailingChannel.TV has been using 800.com for nearly 10 years. We started with a toll free number to make client communications easier. Then we had a nationally successful TV documentary that needed... See more
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We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful.... See more
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Company details
- #5 of 7 best companies in Telemarketing Service
- #3 of 4 best companies in Audio Transcription Service
- #4 of 6 best companies in Fax Service
- #122 of 337 best companies in Software Company
About 800.com
Written by the company
At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Contact info
5 Penn Plaza, 23rd Floor , 10001, NY, United States
- 800-800-4321
- support@800.com
- 800.com
4.5
Excellent
988 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Using an 800 Number Was a Game-Changer…
Using an 800 Number Was a Game-Changer for My Business!
Since switching to a toll-free 800 number, my business has seen a noticeable boost in credibility and customer trust. Clients love having a direct, professional way to reach us—and the best part? It makes us look nationwide, even though we're local. Easy to remember, great for marketing, and perfect for building customer confidence. Highly recommend for any growing business!
June 27, 2025
Unprompted review
Reply from 800.com
Thank you so much for the wonderful review Ami! We’re thrilled to hear that your toll-free number has made such a positive impact on your business, from boosting credibility to helping you connect more easily with customers.
We love that it’s supporting your local business while giving you a nationwide presence. That’s exactly the kind of advantage we aim to provide. It’s also great to hear it’s proving useful for your marketing efforts and customer confidence!
We truly appreciate your recommendation and are excited to be part of your growth journey :)
I’ve used different services in the…
I’ve used different services in the past for my company and none of them had the options and the ease of use that you do. Thank you for your service.
June 2, 2025
Unprompted review
Reply from 800.com
Thank you so much for your wonderful review Gerald! We are so happy to hear how easy our platform is to use. Happy to have you as a customer :)
The calls are not being forwarded to my…
The calls are not being forwarded to my phone. It worked for every bit of 48hours.
June 8, 2025
Reply from 800.com
Hi Danielle! I am so sorry to hear about this technical issue. Our customer support team is always here to help at Support@800.com. Typically it is just a setting in your dashboard that may need to be adjusted, or in some cases it can be an issue with your phone carrier. Either way we are happy to help :) I will follow up with support to ensure you were able to get connected and get this resolved.
Absolutely love it!!
Absolutely love it!!! Making calls and receiving calls have never been so much easier ! I will continue to use this app for my business.
June 27, 2025
Unprompted review
Reply from 800.com
Thank you so much for all the love Krp! We are so thrilled to hear how much you are enjoying using the app and how it has made it easier to manage your business calls. We wish you all the success in the world!
800.com makes it extremely easy to get…
800.com makes it extremely easy to get and manage 8XX numbers for your business.
June 27, 2025
Unprompted review
Reply from 800.com
Thank you Andrew! We are so happy to hear how easy it was to get your 8XX number with us.
they got the number I wanted and…
they got the number I wanted and superior customer service! highly reccommend them for your business number needs
June 27, 2025
Unprompted review
Reply from 800.com
Thank you for sharing your positive experience Sealmon! We are so happy to hear you got the number you wanted and how wonderful our customer service was. We truly appreciate your recommendation.
Fantastic Service and Incredibly Easy to Use!
From start to finish, my experience with 800.com has been outstanding. As a small business owner, I needed a reliable and professional way for my customers to reach me, and 800.com delivered exactly that.
The process of finding and setting up my new toll-free number was incredibly simple and intuitive. Their website is very user-friendly, and I had my new number active in just a few minutes. I had a quick question during setup, and their customer support team was phenomenal – fast, friendly, and genuinely helpful.
Since implementing the 800 number, I've noticed an increase in customer calls and a more professional image for my brand. I couldn't be happier with the service and highly recommend them to any business looking for a reliable and affordable toll-free number provider!
May 26, 2025
Unprompted review
Reply from 800.com
Thank you so much for the fantastic review! We’re thrilled to hear that your experience with 800.com was smooth from start to finish and that your new toll-free number has helped boost both your call volume and your brand’s professional presence.
We are so happy to know that our customer support team was able to assist quickly and helpfully when you needed it. We work hard to make our platform intuitive and our service dependable, so your feedback means the world to us. We truly appreciate your recommendation and are honored to support your growing business!
Very easy to use and set up
Very easy to use and set up. When I had technical questions, their tech support staff was fast, detailed and responsive.
June 2, 2025
Unprompted review
Reply from 800.com
Thank you so much for your positive review! We pride ourselves in offering top tier customer service and are so happy to hear about your wonderful experience.
I am very dissatisfied with the company…
I am very dissatisfied with the company and customer service and I have not resolved my issues from the start since I lacerated and paid for two websites
I really need someone in the company to steouo and call me at +1 (203) 455-8609
My cell is my business line
Max N Sandmeier
MAXTAX CT INC
Bridgeport CT
June 26, 2025
Unprompted review
Reply from 800.com
Hi there! We are happy to help, please reach out directly to support@800.com, as it may just be a setting in the dashboard or a carrier issue. Thank you!
Be wary of companies that pester customers begging for a good review.
The company pesters customers to complete a survey. Any company that needs to put so much effort into begging for a positive review cannot be that great.
June 11, 2025
Reply from 800.com
Hi Darin, we apologize that you felt pestered by our review requests. We use 3 review sites, and you received the 2 automated request via email for TrustPilot (this site) and the other one G2. G2 is a lengthier process and requires verification of using the product. You can unsubscribe anytime at the bottom of the emails. We wish you the best in your business and hope you will consider writing a review reflective of the service and support we provide. You can reach out to us anytime at Support@800.com. Thank you, Christina
Reply from 800.com
Thank you Anthony! We appreciate you and are happy to have you as a customer :)
Great customer service
Great customer service! They were responsive and patient in walking me through the entire set-up process. answering all of my questions. It seems to be working well.
June 8, 2025
Unprompted review
Reply from 800.com
Thank you Edward! We pride ourselves on our customer service and are so happy we could help. Welcome to 800.com :)
Reply from 800.com
Thank you for the early review Pauline! Let us know how we can help you get started using all of the features and get integrated into your business :)
Happy with the service
I am happy with my service, there have been no issues and calls come through well.
June 14, 2025
Reply from 800.com
Thank you Cheryl! We are happy to provide reliable service for your business phone needs :)
No good for buisness
June 14, 2025
Reply from 800.com
Hi Layla, thank you for the 5 stars! We would like to learn more about your experience with us to better understand your comment. Please reach out to us at Support@800.com
Fantastic customer service getting up…
Fantastic customer service getting up and operation..real people on the phone called to hel0 me!
June 3, 2025
Reply from 800.com
Thank you James! We are so happy to hear how awesome the customer service was for you. We pride ourselves on providing 5 star support.
Dom the KING of 800.com
Matt called me to help fix the issue and he added Dom to the call and they were able to guide us to fix the issue, the issue hasnt been fixed yet however we should see some results soon.
June 2, 2025
Reply from 800.com
Thank you so much Mo! We love it when our support team can come to the rescue and our customers are as awesome as you and willing to work together to solve any issues :). I will be sending this directly to Dom and Matt, and I'm sure they will be so happy to hear this.
Reply from 800.com
Thank you! We are so happy you found your perfect number!
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