888poker Reviews 1,711

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the website and payment processes, frequently encountering issues with withdrawals and account access. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many reporting long wait times for replies or receiving generic, unhelpful responses. Some people were also dissatisfied with the product, noting problems with game algorithms and a lack of bonuses or loyalty programs. Additionally, the response time for customer inquiries was consistently reported as very slow, leading to prolonged frustration for users.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers describe the site as a "sinking ship" and... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with withdrawals. Many... See more

Customer service

Clients express significant dissatisfaction with customer service, citing issues such as vague and generic... See more

Product

People report ambiguous experiences with the product. Many reviewers express strong concerns about the Random... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report receiving no clear... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their bad software locked my account without warning because I logged in from a rooted Android device. I contacted their support multiple times, but they couldn't unlock my account each time. Then the... See more

Company replied

Rated 1 out of 5 stars

still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request... See more

Company replied

Rated 1 out of 5 stars

Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Ev... See more

Company replied

Rated 1 out of 5 stars

Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or... See more

Company replied


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1.2

Bad

TrustScore 1 out of 5

2K reviews

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Rated 1 out of 5 stars

In the past 4 years

In the past 4 years, I have won tickets in hundreds of satellite competitions. But I was only able to exchange it for money once. once I won 40 dollars, I sat for 9 hours. I have a fairly large sample, but even without it, the trend is apparent. In every competition where there is already a prize money, it goes well at first, I am in the top 10. e.g. mystery bounty, as soon as the 180 minutes are over and the knock out starts, it's like a card desert, I can't win with any card. My other observation is that I always only manage to knock out one person and then I run out of chips thanks to the junk cards. If I have a ticket for a k.o or pk.o competition, this is the same. I drop a person, the stack accumulates, and as we reach the bubble, I get trash cards, or I get beaten with runner runner shit. Out of 1,200-2,600 starters, I'm often in the top 20-30 and I get the ticket. It is interesting not to see the above observation there. just one example: partypoker placed 2nd out of 4460 competitors. I won a nice amount. I'm not a professional, but I'm not stupid either!!!! 888 casino and poker is getting worse every year.

February 22, 2025
Unprompted review
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Reply from 888poker

Hi Imre,

We appreciate you taking the time to share your experience.

Tournament variance can be unpredictable, and long sessions can certainly be challenging. At 888poker, we use a certified Random Number Generator (RNG) to ensure fair and random card distribution in every game. Our platform is regularly audited to maintain the integrity of play for all users.

We understand that poker can be frustrating at times, especially when variance doesn’t go your way. However, we encourage you to keep playing your best game, as long-term results in poker are always influenced by a mix of skill and variance. If you have specific concerns about gameplay, feel free to reach out to our support team, and we’d be happy to address them.

Best of luck at the tables!

Best regards,
888poker Support

Rated 1 out of 5 stars

Not even deserving of 1star

Not even deserving of 1star. 888 poker is garbage I suggest any other poker site over 888. Customer service is a joke and disabled my account with funds in it for a complaint. Garbage garbage garbage

February 20, 2025
Unprompted review
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Reply from 888poker

Hi Mj,

We’re sorry to hear that you feel this way. At 888poker, we take customer feedback seriously and strive to provide a fair and secure gaming environment for all players.

Account closures are only carried out in accordance with our Terms and Conditions and after a thorough review. If your account has been restricted, it may be due to security, compliance, or responsible gaming measures. If you would like further clarification regarding your account status or funds, we encourage you to reach out to our support team.

You may contact us by following this path: Cashier -> Help?. Our team will be happy to assist you further.

Have a good day.

Kind regards,
888poker Customer Support

Rated 1 out of 5 stars

Avoid like a plague

Avoid this site at all costs! I attempted to deposit $10, but was charged $20 instead. Customer support is ineffective, so please steer clear of this website.

February 18, 2025
Unprompted review
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Reply from 888poker

Hi there,

Thank you for reaching out. We're sorry to hear about the issue you experienced with your deposit.

Typically, deposit amounts are processed based on the amount entered during the transaction. If you believe you were charged incorrectly, we recommend checking your transaction history within your account and verifying the charges with your payment provider.

If the issue persists, you may contact us by following this path: Cashier -> Help? Our support team will be happy to assist you further and review the transaction in detail.

Have a good day!

Kind regards,
888poker Customer Support

Rated 1 out of 5 stars

888 is literally a joke

888 is literally a joke. It’s rigged beyond anything you’ll ever find anywhere. The worst hand wins most often and suck outs happen nearly every hand. Don’t waste your time or your money.

February 16, 2025
Unprompted review
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Reply from 888poker

Dear Jay,

Thank you for sharing your experience. We understand that losing hands in critical situations can be frustrating, especially when they happen repeatedly.

We want to assure you that all results on 888poker are generated fairly and randomly through our certified Random Number Generator (RNG) software, ensuring fair play for all participants. Poker is a game of skill and probability, and in the long run, variance can lead to both positive and negative fluctuations.

If you would like further clarification on how our system works or on probability calculations in the game, our support team is available to assist you.
You may contact us by following this path: Cashier -> Help?.

Have a good day!

Kind regards,
888poker Customer Support

Rated 1 out of 5 stars

Very fake

Online site where less then 20% will come in 9 out of 10.
Its a donkreward site with proberly fake players.
Proberly the reason why there is no chat.
Save your money and do not play 888.
So fake.

February 10, 2025
Unprompted review
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Reply from 888poker

Hi Bon,

Thank you for sharing your feedback with us. We are sorry to hear about your recent experience on our site. Your satisfaction is very important to us, and we take your concerns seriously.

We strive to provide a fair and enjoyable gaming environment for all our players. Our team is continuously working to improve the platform and ensure a positive experience. We would like to investigate the issues you’ve mentioned further. Could you please provide more details about your experience? you may contact us by following this path: Cashier -> Help?.

Thank you for your patience and understanding. We appreciate your feedback and are committed to making your experience better.

Regards,
888 team

Rated 1 out of 5 stars

The RNG is serieus bad

The RNG gives a way to high reward to left gifted players.
The ammount of cards that come on the river or runner runner is far away from realty.
Best part is play the freerolls and after a few days you know what i mean and you will feel not a single doubt and quit this bs site.
Waste of time.
GGpoker pokerstars ar just normal RNG sites where you win iff u know how to play.
Next point is that they here give a answer within 12 hours while u not get a answer after weeks when you mail them.
So you see they do everything to make it look good in the front what is serious scam.
I played like 50 k hand on freerolls and some other games.
After a month the freerolls disapear and the only way then is deposit.
Do not because its a waste of money.
I play proffesional on Pokerstars and wpn since 2017.
8 years ago the field was softer and now with a bad RNG u can not win long term on 888poker.
Be warned.
To explain.
2 outers have 4% change to come on a river like 1 out 25 times.
Well here you can push the hands and it will come 1 out of 3.
Its serieus bad.
There is no way you get bad beated on long term like this.
Bad beats are part off the game, just the range here to less gifted players is abnormaly high in last 100 k hands.

January 7, 2025
Unprompted review
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Reply from 888poker

Hi Es,

Thank you for sharing your feedback with us. We understand your concerns regarding the RNG (Random Number Generator) and the outcomes of the games.

At 888, we take fairness and transparency very seriously. Our RNG is regularly tested and certified by independent auditors to ensure that all game outcomes are random and fair for all players. We strive to provide a fair and enjoyable gaming experience for everyone.

If you have any specific issues or further concerns, please don’t hesitate to reach out to our customer support team. We’re here to help and address any questions you may have.

Best regards,
888 Customer Support Team

Rated 1 out of 5 stars

the site is junk use to be able to win…

the site is junk use to be able to win once in a while now all robots all in all the time donkey site now worst site ever if i could give no stars i would

February 4, 2025
Unprompted review
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Reply from 888poker

Hi Littlemanrams,

Thank you for sharing your feedback with us. We are sorry to hear about your recent experience on our site. Your satisfaction is very important to us, and we take your concerns seriously.

We strive to provide a fair and enjoyable gaming environment for all our players. Our team is continuously working to improve the platform and ensure a positive experience. We would like to investigate the issues you’ve mentioned further. Could you please provide more details about your experience? you may contact us by following this path: Cashier -> Help?.

Thank you for your patience and understanding. We appreciate your feedback and are committed to making your experience better.

Regards,
888 team

Rated 1 out of 5 stars

after several attempts to get my money…

after several attempts to get my money returned I see it is no sense. I highly recommend that others stay away from this crooked company

I keep getting a response on how sorry they are and state that if I go to cashier the help I can get this resolved. Bullshit. There is no link unless you can login and I can't login

January 29, 2025
Unprompted review
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Reply from 888poker

Hi Glen,

We apologize for the inconvenience and frustration you’ve experienced with your account. We understand how important it is to have access to your funds and receive timely support.

To help resolve this issue, you may contact us by following this path: Cashier -> Help?.

We appreciate your patience and cooperation.

Regards,
888 team

Rated 1 out of 5 stars

Scam software never had any trouble…

Scam software never had any trouble when it comes to withdrawal but the poker is rigged 9/10 times it will get you on the river with magic cards the only card and people from Romania have the craziest luck play freerolls but don't deposit the time to profit ratio simply isn't worth it I'm only playing until my balance runs out then I'm done l.

January 28, 2025
Unprompted review
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Reply from 888poker

Hi John,

We apologize for the inconvenience and frustration you’ve experienced with your account. We understand how important it is to have access to your funds and receive timely support.

To help resolve this issue, you may contact us by following this path: Cashier -> Help?.

We appreciate your patience and cooperation.

Regards,
888 team

Rated 1 out of 5 stars

Withholding winnings.

Withholding winnings.

Reason: The expiry date on your debit card was incorrect.

Strange: They took plenty of deposits using the same card details. (Illegal)

Current State:
-Uploaded passport and bank statement. No Payment.
-Ignoring all emails.
-Raised a complaint with Resolver
-BS Replies - now have 8 weeks to investigate.
-I'll bet (not with 888) that it is not resolved in that window.

Total SHAM of an organisation. These charlatans seriously need fining and forced into closure. It riles me so much what they are allowed to get away with.
====

With reference to the card expiry date that they more than happily used to take money:
/////
Verification Requirements:

UK betting companies are required to verify your identity and payment method under anti-money laundering (AML) and Know Your Customer (KYC) regulations.
If there are legitimate issues with your card details or verification, they are required to notify you clearly and provide steps to resolve the issue.

Fair Access to Winnings:

The UKGC mandates that customers must be able to withdraw their funds without unnecessary delay or obstruction, provided all verification requirements have been met.
Claiming an expiry date issue without a clear explanation or a genuine reason may be seen as an unfair practice.
/////
====
EDIT: Any response below from 888 is lies. I have tried contacting them multiple times to be ignored. They deserve bankruptcy

December 27, 2024
Unprompted review
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Reply from 888poker

Hello Jonathan,

We understand how frustrating and exhausting this situation must feel. Your concerns are important to us, and we want to make sure you receive the assistance you deserve.

To address this as quickly as possible, we kindly ask you to contact us directly through the following path: Cashier -> Help? This will connect you with our dedicated support team, who can provide clarity and guidance.

Thank you for giving us the chance to make this right. Have a good day!

Sincerely,
888 Team

Rated 1 out of 5 stars

Deposited money and then they froze the…

Deposited money and then they froze the account and I can’t get any help or response from 888 same as everyone else and they say to go to The help section and nothing just ask questions and answers that don’t help get you back into your account even after sending the document still froze

December 31, 2024
Unprompted review
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Reply from 888poker

Hi TJ,

We apologize for the inconvenience and frustration you’ve experienced with your account. We understand how important it is to have access to your funds and receive timely support.

To help resolve this issue, you may contact us by following this path: Cashier -> Help?.

We appreciate your patience and cooperation.

Regards,
888 team

Rated 1 out of 5 stars

Scam Artist Rigged site for decades

Hey glen(below review) it's not just you. They(888) been scamming citizens, we the people for decades and these corrupt governments just keep taking there cut and allowing them to victimize society. Same thing happen to me had 10k(10,221$) in account(all my money can't win on this scam artist rigged site). And suddenly said I asked to be self-excluded for life w.o chance of coming back. Contact and login cut off. And you guessed it these Rich ass rats kept the money. Gambling is evil, a disease to society. -Dotaem-

January 6, 2025
Unprompted review
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Reply from 888poker

Thank you for reaching out to us. We are sorry to hear about your experience and understand your frustration. Please be assured that we take such matters very seriously.

To assist you further, you may contact us by following this path: Cashier -> Help?.

Regards,
888 Team

Rated 1 out of 5 stars

Dont expect to play real poker

If you believe, you will play poker here, you are very misleading friend. Here is just casino slot machine.
Winning probabilities are around 200 -300 percent lower, that should be. If you win some cents, you can feel happy. Dont even post my hand history here, beacause you hair will stood on end. If you mentally healthy, better save your health, you will loose it here.

Stay away from this bunch of scammers!!!

Cheers.

January 5, 2025
Unprompted review
888poker logo

Reply from 888poker

Hi Mindaugas,

We’re sorry to hear about your concerns. At 888 Casino, we strive to ensure fair play and transparency in all our games. Please remember that all our games are regulated and tested for fairness. If you have any specific issues or need assistance, please reach out to our customer support team directly. We’re here to help and address any concerns you may have.

Click the link below and provide all the details:

http://888-external-it.custhelp.com/

Best regards,
888Poker Team

Rated 1 out of 5 stars

Another review with this company

Another review with this company. I can’t believe how brutal this company is. I have addressed concerns of the thousands of dollars I lost in this system and your team understanding and acknowledging my just concerns. I even spoke to the CEO of your company and some assistant he sent to reach out to me that would look into it then ghosted me.

You tell me there’s no issues I clear my cashe try 3 different internet options to access for cashier help and always just a loading screen on your crap system and no one is getting back to me because you just want to steal peoples money and not justify your issues with your system.

Where is my refund my gamer tag on your system is Ryanthefly81. You have all my info and I would like to know where my refund is by email from your team and what results you got from supposedly looking into my reasons for asking for a refund due to your systems issues already acknowledged by your support team..

Please acknowledge my request and stop asking me to go to your cashier and social media. You know who I am and what I want and have all my contact info. Stop dodging me be a standup company and do what is right. Stay away from this company and save your money it’s flawed….

December 27, 2024
Unprompted review
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Reply from 888poker

Hi Ryan,

Thank you for sharing your concerns.

We’re sorry to hear about your frustrations and want to ensure your issue is properly addressed.

This platform isn’t the correct channel to resolve account-specific matters, but we strongly encourage you to contact us via live chat, where our support team can assist you directly. Please provide your gamer tag, Ryanthefly81, and any relevant details when reaching out so we can escalate your case and ensure it’s thoroughly reviewed.

We appreciate your understanding and look forward to assisting you through the proper channels.

Kind regards,
888poker Support Team

Rated 1 out of 5 stars

888 is definitely FIXED

I've played many poker sites over the last 20 years and this has got to be the most fixed I've ever been on. I started playing on this site a few weeks ago. I've had AA on 7 occasions. Everytime it went all in preflop. Everytime KK has been against me and everytime a K came in the first three cards. The odds off KK being out against AA everytime is impossible and for KK to win everytime in the first three cards drawn is also impossible. THIS SITE IS DEFINITELY FIXED. I've left the site winning a little as I'm not to bad a player. But when you keep getting taken out by a rigged site it's not easy. Well they've replied and asked me to contact them. Have been trying all day and not been able to get through. Its just a blank page with a ring in the middle going around and around and nothing. Total waste of time.
Finally got through to customer services and told to go to hand history and get info. Did what they said put it said the app I play on does not support hand history. Went back to them and total waste of time. Just told me the same thing again. Wouldn't trust this site and there customer services is total rubbish.

December 26, 2024
Unprompted review
888poker logo

Reply from 888poker

Hello John,

We understand how frustrating and exhausting this situation must feel. Your concerns are important to us, and we want to make sure you receive the assistance you deserve.

To address this as quickly as possible, we kindly ask you to contact us directly through the following path: Cashier -> Help? This will connect you with our dedicated support team, who can provide clarity and guidance.

Thank you for giving us the chance to make this right. Have a good day!

Sincerely,
888 Team

Rated 1 out of 5 stars

My money is missing after 888poker rejects my withdrawal

My nickname is: JoaoCastroF1.
I withdrew $513,28 somedays ago and 888poker:

1)rejected the withdrawl
2)did not send the money to my bank account
3)did not returned the money to my 888poker account
4)asked me for more documento but my account has been veriefied this year after I sent a lot of docs!

December 25, 2024
Unprompted review
888poker logo

Reply from 888poker

Hello João,

We understand how frustrating and exhausting this situation must feel. Your concerns are important to us, and we want to make sure you receive the assistance you deserve.

To address this as quickly as possible, we kindly ask you to contact us directly through the following path: Cashier -> Help? This will connect you with our dedicated support team, who can provide clarity and guidance.

Thank you for giving us the chance to make this right. Have a good day!

Sincerely,
888 Team

Rated 1 out of 5 stars

I personally don’t trust it

I personally don’t trust it, a lot of people say it’s fair and it’s just variances on account of seeing more hands but to me that’s the perfect cover.

I believe they use house bots most likely in countries like Belarus and Ukraine where the algorithm of the cards will always favour them and ensure you lose over and over and as fast as possible so you deposit again.

I have gambled for a long time playing all different games, betting on sports ect I’ve never known a faster way to lose your money than playing poker online.
At least slot machines tell you they will give you at least 85% of your money back eventually over the spread of a million pounds, on 888 im certain that 99.99% of players will never get a penny back of your money in any form of variance.

The give aways are also terrible, recently they had a scratch off game where you get 16 cards over 45 hands to hit in your whole cards, you play for hours and hours eventually hit it only to win 25cent.
Spin the free wheel and it doesn’t give anything ever but a free roll nothing else truly exists and you’re delusional if you think it does.

I got a notification on my phone saying congratulations to a player who won 35k playing blast, lo and behold this player was Romanian.
Blast is a terrible game you never get anything but 2 to 1 at best but 90% of the time you play against 2 other players to win even money, bum deal another game purely rigged for the house.

Therefore my conclusion is it’s probably not a good idea to trust this company it’s also not healthy consuming so much time staring at screens your better off playing live where you know it’s legit, no bots no algorithm no ai just actual human beings and a fair deck.

December 24, 2024
Unprompted review
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Reply from 888poker

Hello Shaun,

We understand how frustrating and exhausting this situation must feel. Your concerns are important to us, and we want to make sure you receive the assistance you deserve.

To address this as quickly as possible, we kindly ask you to contact us directly through the following path: Cashier -> Help? This will connect you with our dedicated support team, who can provide clarity and guidance.

Thank you for giving us the chance to make this right. Have a good day!

Sincerely,
888 Team

Rated 5 out of 5 stars

I have to say that in the begining i…

I have to say that in the begining i thought 888 was pretty fraudulent it just seem that way because i could never seem to get a win... i stuck with them tho and over time they have proven to be very trustworthy, as a VIP i enjoy instant withdrawls and deposits and this year Ive withrawled over 100k the only delays have been on the weekend (and even then they've done instant) or as I said in the begining. I always get through to an agent on chat which i do daily, their agents are awesome and i always leave with a bonus. Trust is a two way street and it need to be built, if you can put up with the longer WD process in the beging its worth it.
I play poker and casino, early this year I manage to win quite a few Freerolls with first place prizes of up to 3k Cad Ive won many 109 buy in tickets from the daily wheel and then win first in the tournament as well. And i also hit a jackpot on the Rocky slot for 10k that took them 2 days to pay, which they made in two installment back to back, i wasnt complaining.

These guys are legit hands down.
I recomemd them and deem them 100% trustworthy.

Bagz1979

December 23, 2024
Unprompted review
888poker logo

Reply from 888poker

Hello Bagz1979,

We’re delighted to hear that your journey with 888poker has evolved so positively. Building trust is indeed a two-way street, and we truly appreciate your patience and continued support as a valued VIP member.

Your kind words about our instant withdrawals, the variety of bonuses, and our dedicated customer support team mean the world to us. It’s wonderful to hear about your exciting wins, from freerolls to hitting jackpots – congratulations on those achievements!

We understand the importance of improving every part of your experience, and feedback like yours inspires us to keep raising the bar. Thank you for deeming us trustworthy – we’ll continue striving to live up to that trust.

Good luck at the tables and slots, and here’s to many more wins

Sincerely,
888Poker Team

Rated 1 out of 5 stars

Ive Been waiting for my 50 American $…

Ive Been waiting for my 50 American $ withdrawl since nov 15 and spoke with gigidat and they have Not receiver finds yet ive chatted more then 20 Times and noone has helped me

November 14, 2024
Unprompted review
888poker logo

Reply from 888poker

Hello Toni,

Thank you for taking the time to share your review with us. We understand that you had an experience that did not meet your expectations.

Please allow us the opportunity to look into the matter and help you. Click the link below and provide all the details:

http://888-external-it.custhelp.com/

888 Poker

Rated 1 out of 5 stars

Hi I deleted my previous review as…

Hi I deleted my previous review as things arent what they appear . You have accepted multiple deposits with no issues - I have withdrawn in the pas some time ago . This time I had 14 dollars left decided to test your wihdrawal process.

Total disaster - I cant use this software it is effectively a rip off

December 3, 2024
Unprompted review
888poker logo

Reply from 888poker

Thank you for reaching out to us. We're sorry to hear about your recent experience with our withdrawal process. We understand your frustration, especially since you've successfully made deposits and withdrawals in the past.

Please be assured that we take your feedback seriously. We would like to investigate this issue further to understand what went wrong and how we can resolve it for you. Could you please provide us with more details about the problem you encountered during the withdrawal process?

Sincerely,
888 Team

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