8bar Bikes Reviews 5

I guess they are fine if you look for cool looking bikes and a urban commute, but beyond...nope

Ordered a tflsberg frame.
While checking geometry their website stated forks from 390 up to 425mm height.when i tried 6 telephone numbers for days and also emails..for further information about forkheight vs headtube angle...it was impossible to reach anyone.decided to cancel my order.

I had two particular experiences with them which made me feel their service needs improvement.

1- Delayed Bike Delivery
Convinced by their products, I decided to buy one of their bikes in September 2023. I requested a specific paint color for the bike, which added extra cost to the final price. My bike was not ready for pick-up until January 2024, and there were issues with the paint job. I received nothing in return for their degraded service—no discount, nothing.

2- Very Slow Repair Service
After riding my bike twice a week for four months, the shifting system broke. I took my bike in for repair, expecting this to be covered by 8Bar since the bike is still relatively new and the shifting components should not break that easily. I could only get an appointment 15 days after the incident. When I dropped off my bike for repair, they told me it should be fixed in the next two days and that I would receive an email.

After waiting for a week and a half with no communication, I decided to call. To my surprise, the bike mechanic told me, "I found the bike. Sorry, can you let me know what we need to do to the bike again?

On top of that I got charged for the repair service and turns out the first bike mechanic had incorrectly installed the cables which led to the shifting cable being broke afterwards...

This shop is a complete disaster. They lose requests in their system, and everything takes an eternity. I am beyond disappointed and furious with their service. I bought my bike from them expecting solid support from a local bike shop, but I deeply regret this decision. Save yourself the frustration and go somewhere else.