8x8 Reviews 

CUSTOMER SERVICE **ZERO**
COMMUNICATION **ZERO**
AUTHORITARIANISM **21 GUN SALUTE**
OBNOXIOUSNESS **50 STARS**

Beware of backstabbing service providers

This how 8x8 terminates a contract & when asked, their authoritarianism is absolute. here is why this company & this guy received 0 stars

We received an email from a Glenn Parker & here is that email

"Greetings,
8x8 has come to learn that your account has used 8x8’s Services in breach of the 8x8 UCaaS/CCaaS Use Policy that is incorporated into the 8x8 UCaaS/CCaaS Service Terms that apply to your 8x8 contract. Specifically, your account is/are associated with breach of section 2. Commitments (g).

Per the terms of the agreement, 8x8 has suspended your Services. The nature of the breach is such that it is not reasonably capable of being cured. Accordingly, 8x8 has elected to terminate your Agreement 30 days from today. For the avoidance of doubt, you will not be able to utilize 8x8’s Services between now and the termination date.",

When we asked for clarification, they chose not to respond or present any evidence at all, this is the email we wrote to them.

"Dear 8x8 Compliance Team,

I am writing in response to your notice stating that our account has allegedly breached Section 2(g) of the 8x8 UCaaS/CCaaS Use Policy and that, as a result, our 8x8 Services have been suspended and our Agreement will be terminated 30 days from the date of your notice.

We take contractual and regulatory compliance very seriously. However, your notice does not identify the specific conduct, transaction, user, telephone number, destination, or other activity that 8x8 believes constitutes a violation of Section 2(g).

This is particularly concerning because Section 2(g) contains several materially different categories of prohibited conduct, including fraudulent or unlawful activity, fraudulent caller-ID information, malware, infringement or privacy violations, use of the Services in or from a U.S.-embargoed country, and conduct that could reasonably cause 8x8 to violate applicable law.

To the best of our knowledge and based upon our review of our use of the Services, our company has not engaged in any of these prohibited activities. Our 8x8 Services have been used for legitimate business communications in connection with our operations in the United States and India. We have not knowingly engaged in fraudulent caller-ID practices, impersonation, unlawful activity, malware distribution, or use of the Services from a U.S.-embargoed country.

Accordingly, we respectfully request that 8x8 provide us with the following information:

The specific subsection or subsections of Section 2(g) that 8x8 alleges we have violated;
The specific conduct or activity that allegedly constitutes the violation;
The relevant date(s) and, to the extent appropriate, the applicable telephone number(s), user(s), account activity, or other identifying information associated with the alleged violation;
The factual and contractual basis upon which 8x8 has determined that the alleged violation occurred;
If the allegation relates to the geographic location of our users or our use of the Services in India, the specific contractual provision, regulatory requirement, or U.S. sanctions restriction that 8x8 believes prohibits our particular use of the Services; and
The basis for 8x8’s determination that the alleged breach is not reasonably capable of being cured.
We would also appreciate clarification as to whether this action was triggered by a specific event, automated compliance screening, a particular call or caller-ID configuration, a geographic or sanctions screening issue, or another matter."

For a business-critical phone system, the level of support during an outage has been extremely disappointing.

It's frustrating to know that we depend on timely call center support, we have a provider, and right now there's no service and no word on when it will be resolved. They need to be more efficient.

Unreliable!

The most frustrating part has been the lack of urgency and proactive updates during a critical outage.

Complete outage, no urgency and no communication

We have been an 8x8 customer for years, but our experience today has been completely unacceptable.

Our phone service has been completely down since the early hours of this morning. More than 8 hours later, we still have no resolution and nobody has contacted us directly, despite repeatedly escalating the issue and providing an alternative contact number.

Technical outages happen. What is unacceptable is being left completely in the dark during a critical outage with seemingly no urgency, ownership or proactive communication.

For a service businesses rely on every day, the support we've received during a complete outage has been extremely disappointing.

We tried to cancel via support chat, via email several times, despite that they have not gotten back to us for weeks and weeks, and they want to keep charging us. The online chat doesn't let you talk to any human and they don't get back to our emails. The software itself was fine enough but until this is resolved sadly we must leave a one start, what a waste.

BEWARE!

This company continues to charge customers even after cancellation requests have been made. In our experience, they kept billing our credit card despite repeated attempts to cancel the service. We have been trying to terminate our account for over six months and have received nothing but delays, excuses, and poor customer service.

The cancellation process has been extremely frustrating, and getting a clear resolution has been nearly impossible. We strongly advise anyone considering this company to proceed with caution and carefully monitor their billing statements.

We are preparing to report this company to the appropriate regulatory authorities due to these ongoing issues. Based on our experience, this has been one of the worst customer service experiences we have encountered.

DO NOT SIGN UP unless you are prepared for significant difficulties if you ever decide to cancel.

If you'd like it to sound more professional, more aggressive, or more suitable for a public review site like Google Reviews or Trustpilot, I can revise it further.

before of this. They rip off your money inspite of cancellation and even you chagne your credit card, they keep ripping off your credit cards. they are operating from some other countries. so basically, they hack your credit cards or accounts and keep charging. I will be reporting about this illegitimate company to FCA(Federal Communications Agency). This is very dangerous company to the nation. I am one of the viticims of the company

After almost ten years of using 8x8 my company had decided to leave and move to another service. The porting service worked well, the cancellation request has been an ongoing saga for five months for myself and a few months prior to that for my office manager. The website says to email my rep. to cancel the service, which we started doing in Q3 of 2025. However, the rep. takes days if not a week to reply to any email, I've ever sent him for cancellation and when he finally did reply, it was to use the website, which told me to reach back out to him. I would also point out that there is no clear cancellation option on the case opening system in 8x8 support. This is obviously 8x8's deceptive business practice to string subscribers along near the end of their contract to force a renewal so they can tack on an extra year of invoices. Due to the unclear and deceptive nature of the cancellation process creating delays and causing the automatic renewal, I don't believe we should pay any continued subscription, let alone nine months. Furthermore, the invoice for nine months isn't even broken down but sent in a lump sum of $60,390. I'm willing to pay an extra month or even 90 days, but 9 months is unreasonable when there are so many hurdles to cancellation forcing the renewal.

After more than 10 years as an 8x8 customer, my experience trying to cancel service has been extremely disappointing.

On May 5, 2026, I submitted a formal cancellation request, which 8x8 acknowledged and logged under a case number. What followed was weeks of conflicting and contradictory information from multiple representatives.

At various points I was told:

My cancellation was accepted.
My service would terminate on June 5, 2026.
I owed a $6,729 early termination fee.
No early termination fee would apply.
My cancellation would be moved to October 2026.
A 50% discounted termination fee was available.

The only signed agreement 8x8 was able to provide was an original 36-month contract from 2015 that expired in 2018. Despite repeated requests, no separately signed renewal agreement was ever provided.

The matter eventually escalated to a BBB complaint and was later referred by 8x8 to its Legal Department for review. Despite acknowledging the dispute and ongoing review, additional charges continued to be processed.

What should have been a straightforward cancellation became a lengthy dispute involving multiple departments, inconsistent answers, and significant time spent trying to resolve the issue.

My advice to any business considering 8x8 is simple: Look elsewhere

Based on my experience, I cannot recommend 8x8.

I think this company is ripping me off. I can't believe that despite having deceived me—yes, literally, the salesman Joe deceived me from the very beginning, telling me the service was suitable for my situation—I only realized after receiving the money that it was all a scam to earn his commission. Now, he's only processed a refund of $0.83, not returning the $25 fee I paid for a service that was completely useless and that I didn't even use. I'm going to leave you negative reviews; I think this company is a total scam.

I have been a 8x8 customer for nearly 15 years and stood with them during their growth. Service quality has always been good but service plan have always been confusing as they created new programs along the way. They automatically migrated us to the change in programs during the years. Communication was fair at best. Once confronted with overbilling issues last fall they said we had to wait for January contract renewal to make plan change take effect. When January came no change as discussed and now they claim that the contract auto-renewed and its in effect for another year. Spoke to numerous team members who seem just to repeat a script on how they want to be helpful but can not. So disappointing how they make it difficult to accomplish plan changes. I highly recommend finding another provider.

Very poor voice quality. We handle customer support calls. Even when other TCP/IP (or other SIP) applications show no latency issues - 8x8 continually beeps and customers complain about poor voice quality.

I don't know what codec they use or how deep they set their jitter buffer. But it sure seems their are either over-provisioning on their side or have things pretty poorly configured.

This is not a new issue either - I would say for the past 3 years it has been an issue.

Been trying for over ten days to reach a real person or live human to correct an issue that was actually caused by 8x8. Zero success. Called our company's 8x8 sales representative three times. No return call. Called sales at 8x8 again today, as you can not reach technical service. Was never connected but sent call to tech support who could not connect me with billing.

Simply the absolutely worst service experience EVER. On four occasions tried to correct the mistakes made by 8x8. Never got to speak with actual human. The 8x8 responses are ALL Ai and not equipped to handle simple issue actually created by 8xc8. I could not reach sales or technical service either only Ai that disconnected the call many time.

The WORST company I have every worked with. No one on support can solve anything, everything is flagged for another team. Documentation? You might as well rip out your hair now because its more soupy than Campbells. Out of date, flat out wrong, and written by a visually impaired individual. Want to know how much you're being billed or why? Lmao, you'll never be able to find out. Call for support? No, you have to message them and find someone willing to talk on the phone. DO NOT USE THIS COMPANY, I HAVE NEVER HAD A WORSE EXPERIENCE IN 2026 and I truly hope dogsh*t companies like this go out of business.

8x8 promised an analytics service that apparently doesn't exist outside the USA, It took months for them to admit that it doesn't exist in the UK, which was a complete waste of time for us.
They take ages getting back to you on requested information. Currently 3 weeks of cursory emails rather giving us the answer to the simple question we asked.

The service itself works well. The company is highly deceptive and hides behind a contract without any way of knowing when the contract expires. You can not get any customer service person on the phone and they take a very long time to respond. By the time they respond, they say you are within the 30 day cancellation notice and try to charge you for an entire year. How they operate should be criminal as it is highly deceptive and impossible to cancel services. I would not recommend using them to any new customer. For existing customers, ensure you cancel months before your intended cancellation so they can't say you didn't provide notice.

2/2/26 Update - I am STILL getting charged for my services - 8x8 phone services that never went live because they failed to port my number. It has now been weeks since I have submitted my cancellation request, and I'm still paying for 8x8. I have wasted A DOZEN HOURS if not DAYS dealing with this horrible, completely absent company. I cannot fathom how they stay operational. The only way I can ever get ahold of someone is by calling Sales and screaming at them until they help me, because Support and my own Account Manager NEVER RESPOND.

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This is easily, hands down, the WORST experience I have had with a product in years, decades, maybe my entire adult life.

From the moment I paid for our subscription, I lost all priority when it came to having questions answered, problems solved, or any attention given to my account.

My account manager, Jayvee, was absent almost daily. He would answer partially and then set an OOO message and ghost me for days on end.

Granted, the first few weeks were over Christmas and New Years, which I was completely patient with and never rushed them once. I never lost my patience until mid January.

I started paying for 8x8 service around 12/19/25 and now it is 1/13/26, and I still do not have phone service.

You will be told to call support, but support doesn't answer their phones - they tell you to use the AI Chatbot.

Sales, Customer Service, and Tech Support will abandon you the second the check clears. They will not do anything to solve your problem.

Porting was rejected on 12/19 and I informed them of that, it took them ALMOST A MONTH TO TELL ME WHY. It was as simple as calling my previous provider for the porting PIN. *IT TOOK THEM ALMOST A MONTH TO TELL ME THIS.*

I made a Trust Pilot account just to leave this review, in order to warn others to NEVER use this service.

Holy Crap. I'm about to be 37 and this is easily, hands down, the worst consumer experience I have ever had in my life. This makes Comcast and Time Warner look like one of those restaurants that roller skate out and give you milkshakes.

8x8 is TERRIBLE. DO NOT USE THEM.