Bought a Segway F2 scooter in December 2023. 4 weeks ago it just stopped working even though it had 60% charge. I dropped it back to 99 Bikes Annerley and since then I have had 1 single call from them... See more
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Excellent bike service/s from the Annerley Team - every time, + great advice, useful gadgets & all probs. promptly solved with quick rtrns to happy riding. A recent headache with tubeless MTB tyres {b... See more
Company replied
Always helpful each and every time. Jack the manager is awesome and so is the entire team. Can honestly say they care about their customers and I won't go anywhere else. P.S shout out to Denise in wor... See more
Good customer service. The bike stand purchased itself isn't bad, but it does pull away from the bottom part...the join is a fraction off...but when it goes from the centre point to the top...the... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
417-421 Ipswich Road, 4103, Annerley, QLD, Australia
- (07) 3447 6374
3.7
Average
66 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Zero stars = no after sales customer service
Bought a Segway F2 scooter in December 2023. 4 weeks ago it just stopped working even though it had 60% charge. I dropped it back to 99 Bikes Annerley and since then I have had 1 single call from them. I have had to call for updates and all I get every time is they're waiting for Segway. 4 weeks and zero progress. I have contacted Segway and the only thing I received from them is a reference number. Next step is a formal consumer complaint to fair trading. Stay away!
August 15, 2024
Unprompted review
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Always helpful each and every time
Always helpful each and every time. Jack the manager is awesome and so is the entire team. Can honestly say they care about their customers and I won't go anywhere else. P.S shout out to Denise in workshop today super helpful and had my bike on the road in no time. 10/10 service always.
May 30, 2024
Unprompted review
Avoid 99 bikes they are a headache...
Avoid 99 bikes they are a headache they couldn't help me after purchasing a bike a week ago and they insisted I had a receipt to buy an extra changer wow go to eBay or Amazon any online store for a peace of mind and way better price than 99 bikes thanks for reading...
April 10, 2024
Unprompted review
Reply from 99 Bikes - Annerley
Thanks for the great review!
I was greatly assisted to quickly find…
I was greatly assisted to quickly find what I needed and used my voucher for free products, thank you!
June 23, 2023
Reply from 99 Bikes - Annerley
Thanks Jenni!
Have a great day!
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Fantastic overall experience
Fantastic overall experience. Staff took time to explain the service and related products. Genuinely interested in their craft and doing their best. Thankyou very much
June 17, 2023
Reply from 99 Bikes - Annerley
Thanks so much for the great review and feedback!
Many thanks for all your efforts on my…
Many thanks for all your efforts on my Bianchi, much appreciated!!
June 22, 2023
Unprompted review
Reply from 99 Bikes - Annerley
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Good customer service
Good customer service.
The bike stand purchased itself isn't bad, but it does pull away from the bottom part...the join is a fraction off...but when it goes from the centre point to the top...the gap from the wall goes from 1cm to 3cm...which is annoying... Not an option to put a big screw into the landlord's wall!
April 13, 2023
Reply from 99 Bikes - Annerley
Thank you for the review Trevor!
Friendly, helpful fast service/s & bike probs. solved!
Excellent bike service/s from the Annerley Team - every time, + great advice, useful gadgets & all probs. promptly solved with quick rtrns to happy riding. A recent headache with tubeless MTB tyres {beads not seating}; visited the 99 wrkshop - the Tech. instantly stopped all work, explained the prob., used the air compressor, fixed the prob., checked all was safe & had me mobile in 6 mins. Can't / don't go anywhere else! :)=
April 10, 2023
Reply from 99 Bikes - Annerley
Thank you for the great review! Happy riding!
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Solid advice and repair
Solid advice and repair, pleased the workshop stood behind the service and rectified a slipping cable after 80 kms. Many thanks Tim
March 4, 2023
Reply from 99 Bikes - Annerley
Hi David,
We are glad the team could help fix your bike!!
Happy riding!
Always brilliant.
Always brilliant. Helpful, focused & reasonable. Highly recommended.
October 27, 2022
Unprompted review
great service
October 5, 2022
Reply from 99 Bikes - Annerley
Thanks for the 5 stars and the positive feedback Barry.
Convenient, cost-effective and easy to order
easy to order, cost-effective and prompt delivery
August 30, 2022
Reply from 99 Bikes - Annerley
Hi Jill,
Thanks for your review!
We are glad that you found our services easy to navigate as we are always on the lookout to improve access to our products!!
Have a great day!!
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great customer service
August 24, 2022
Reply from 99 Bikes - Annerley
Thanks Max for the 5 star review!
Great shop.
Great shop. Professional, helpful and friendly staff. Would highly recommend.
August 8, 2022
Reply from 99 Bikes - Annerley
Thanks for the amazing review!
All good promt service and delivery
Quit happy staff happy to assist and informative with products available a pleasant shop will attract further business
July 11, 2022
Reply from 99 Bikes - Annerley
Thanks Tony,
If there was anything else we can do to improve and provide that 5 star service next time, please reach out to us on email via help@99bikes.com.au.
Have a great week!
Awesome service
Came in to get bike seat fitted but wasn’t suitable for bike. The staff were great and explained why, helped to find a correct seat and seat post and also helped with exchanging handle bars. Also, helped to move gear selectors over. Top service!
July 10, 2022
Reply from 99 Bikes - Annerley
Thanks a lot for the great feedback. Very glad to hear we were able to help out on everything you needed!
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Friendly and professional staff
Friendly and professional staff, but feeling a little underwhelmed at having to pay over $10 for a shift cable.
July 10, 2022
Ordered a tyre mounted bike rack
Ordered a tyre mounted bike rack, all fine and on time. Thanks
June 29, 2022
Reply from 99 Bikes - Annerley
Thanks so much for the great review!
Reply from 99 Bikes - Annerley
We appreciate the great review, thanks for shopping with 99 Bikes!
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