99 Bikes - Capalaba Reviews 86

Went to pick up a new bike I had purchased online "Click and collect", I was expecting it to come in a box and I would have to assemble it, it was already assembled when I got there, they told me they had done it for me, I had to wait 20 minutes while they did a safety check.

When I was putting the bike into the car I noticed it was a demo bike, it had scratches all over the bike down to the metal, there was rust on the bell and the plastic on the gears was all faded.

I took the bike back straight away, they apologised and offered me a discount.

I said No, and asked for a full refund, they gave me a twenty dollar voucher.

They wasted hours of my time, and I am not sure what would have happened if I got the bike home before noticing the damage?

Prompt and professional service as always! Great helmet mirror - replacement after wind gust blew my helmet off a wall during a break.

Was out bike riding with my son and the bike chain came loose. Luckily we were close to the store and we stopped in to get some help. Service was prompt, friendly and they made a few adjustments and replaced a small bracket for free. Have always found them very helpful and knowledgable in all things bikes.

Helpful, knowledgable and friendly staff...all of them👌

Customer service service was excellent was helped with advice of the fitting of the parts.

Good communication. Fast response

Order ready quickly after lodging, seamless pick up great experience.

Staff were friendly , polite, and prompt in attending to us. Most impressed

Online ordering was really quick and easy and the staff we’re very friendly

I purchased a pedal orion then realized I needed an ebike for my current location 99 bikes happily refunded my purchase and gave me a sizable discount for my ebike excellent customer service

Easy service. Good advice. Good price.

Excellent service and excellent quality bikes

Well we bought the bike a month out from Christmas and sales person said it would be here at Christmas.
No issues. We then had a text a fortnight ago saying bikes were in the country earlier than expected and could we collect earlier. We rang capalaba store who said bike was early but not in store yet. Would be Tuesday last week. We range Wednesday, Friday, Monday and today with different people all saying it is on the truck and arriving on that day. Spoke to rick today who is the boss and said he had tracking number and would find out and call me back. No call recieved. W.t.f... just want someone to be straight with me and communicate. Is my kids bike going to be here for Christmas or not! So that I can make other arrangements.

I was looking for a specific item on line and was very happy to discover that it was stocked at 99 Bikes in Capalaba. I ordered and paid online for click and collect. In less than an hour I had confirmation email that my purchase was ready to collect. I headed down to pick it up and Zac was very friendly and efficient.I would definitely but from this store again.

Took my bike in for a quick checkup and was helped immediately. Great service!

Staff extremely pleasant to talk to. Answered all my questions. Very happy with my service. Will definitely shop there again.

I have been wanting an e bike for sometime but nothing suitable appeared to be within my budget. I had seen this bike and liked it and was very happy when it was available in the EOFY sale, I purchased it for ~$850 with my gold membership.

I've ridden over 200kms in the time I've had it and I'm very impressed. It takes a little time to get used to how much assistance to use, depending on how much exercise you want to get. I suspect you could happily cruise on full assist at ~25kms per hour with little effort if you wanted. I prefer to have assist on level 3 and put a bit more effort in myself on the flat. My regular ride is 27.5 kms (commuting), this takes me about 75 mins and i burn on average 1000 calories so you can use this for exercise.

The bike accelerates quickly from standing and you can find yourself at about 20 km/h before you realise. It is excellent on long hills and I average about 20 km/hr on the climb from Indro to Towoong bike path, often overtaking people on road bikes, the road bikes will catch you on the way down as the top speed on this bike is quite low (I've had about 45 km/hr downhill at least 10 km/hr slower than my road bike and there are much quicker riders than me).

I've been very impressed with this bike:

Pros: Looks great (I've had compliments), fast acceleration, great on hills, work hard (or not) if you like, pretty intuitive to learn to ride. Inexpensive for an e bike.

Cons: Heavy bike plus basic gears means a low top speed but the top speed isn't the point. (Understandably) no option for attaching bottles/pumps, etc.

After a few weeks of riding this my journey time is virtually identical to the time it took me on my road bike when i was reasonably fit. So even though the top speed is lower the average is pretty much the same, plus the hardest bits (accelerating and hills) are now the easiest bits.

Would definitely recommend to anybody looking to buy their first e bike. My wife got a step through version and is also very impressed. 5 stars even with the minor cons.