The service on my bike was quick and efficient. Cost wise wise very competitive.
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Staff were helpful. Product looked like the picture and was well priced
Quick and easy exchange of online purchase
Chermside customer service was absolute garbage! Went to pick a Pre purchased bike up, asked to check the front wheel valve on the new bike.... this was an inconvenience to this bloke... With a little... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Gympie Road 499, 4031, Kedron, Queensland, Australia
- (07) 3741 9874
4.7
Excellent
69 reviews
Hasn’t replied to negative reviews
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Staff were helpful
Staff were helpful. Product looked like the picture and was well priced
November 9, 2022
The service on my bike was quick and…
The service on my bike was quick and efficient. Cost wise wise very competitive.
November 24, 2022
Great service
August 21, 2022
Item was as described
Item was as described. Great quality and speedy delivery.. will purchase item from 99 Bikes often
September 2, 2022
Reply from 99 Bikes - Kedron
Thanks Terry for the the awesome feedback.
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Fast friendly resolution of a mistake I made when ordering.
I placed an online order intending it to be for a cycle computer and cadence sensor, and after I authorised the payment I realised I'd accidentally ordered 2 computers. The next morning this was sorted in a quick and very friendly manner by their 99 Bikes' phone help line (who refunded the cost of the extra computer) - however I liked that the Kedron store had already SMS messaged me to check if I'd ordered 2 computers by mistake - that they had 1 computer and the sensor which were ready to pick up, but it would take just a few days if I needed them to get another computer into their store.
August 1, 2022
Reply from 99 Bikes - Kedron
Hi John,
Thanks so much for the kind words! So glad we were able to help and get you the right items!
Great service
Great service. Got an amazing deal on my first ebike. There was a few small issues which they sorted out during a first service for free.
July 4, 2022
Reply from 99 Bikes - Kedron
Hi there,
Thanks so much for taking the time to leave a review! Glad to hear we got you sorted out!
Reply from 99 Bikes - Kedron
Thanks so much for the great review!
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Good follow up support
Item lost in transit. Poor service from Australia Post, but 99 bikes sorted things at there end very quickly and expressed posted a replacement immediately. Can't fault that service.
March 10, 2022
Awesome products just as described…
Awesome products just as described prompt delivery from Queensland
February 14, 2022
Click and collect/ after pay
Used click and collect as after pay for the first time.
Website was easy to use and the text message service was great when my order was ready to collect
January 30, 2022
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Ok Bike store, rubbish delivery
99 Bikes online store seems ok. I had to buy a small specialist part and they had it.
What I can’t believe is the fact that it took almost 4 weeks to get to me! I realise there are financial issue at play but 99 Bikes need to use a more efficient delivery service
October 7, 2021
Reply from 99 Bikes - Kedron
Hey Mick,
Thank you for your feedback, we are sorry to hear that your experience with the online service. If you would like to raise your concerns higher please get in contact with us
via phone on 1800 990 523
Great staff but worsened my problem
While the staff are friendly, knowledgeable and helpful, I came in to have my derailer fixed and it ended up being worse. Really good vibe, but making my problem worse sucks. I'm sure they can fix it if I bring my bike in again though.
June 29, 2021
Reply from 99 Bikes - Kedron
Hi Will,
Sorry to hear that our store was not able to resolve your issue for you. If you can contact our customer service team at help@99bikes.com.au with which store did the work on your derailleur we can help get this matter resolved for you.
Extremely happy with the service from…
Extremely happy with the service from the guys at the Chermside/Kedron store. Ordered a wind trainer online without knowing much about what I needed/wanted. Tried it out and it was rather noisy and I was able to return it and upgrade to another trainer that should better meet my needs. Have been very well received every time at the store and can warmly recommend going there.
June 23, 2021
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Great service and helpful advice
June 20, 2021
Excellent customer service
All of the guys I have dealt with have been great. Very helpful and knowledgeable.
May 29, 2021
Great customer service
May 4, 2021
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