Purchased a product which was wrong size, took it back and replaced it with correct product. Staff were helpful, receipt in system, transaction very smooth
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Zoe was all over it. Great job. She recommended a better bike with features I needed and so I upgraded. Great advice! I brought in another bike and guy in workshop did chain while we waited. Very help... See more
Company replied
This stand does more than enough for my use and works really well as it states on the box. For even the smallest job I now use this stand to make life easier. Great price and excellent delivery by 99... See more
I bought a Merida Speeder 20 to replace a Speeder 10 (a great bike) which had been stolen from me. Right from pickup the bike performed poorly. There was grinding from the chain and a clunking noise w... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
148 High Street, 3101, Kew, VIC, Australia
- (03) 8582 5883
4.5
Excellent
108 reviews
Hasn’t replied to negative reviews
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Easy replacement, excellent service
Purchased a product which was wrong size, took it back and replaced it with correct product. Staff were helpful, receipt in system, transaction very smooth
April 1, 2023
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Zoe was all over it
Zoe was all over it. Great job. She recommended a better bike with features I needed and so I upgraded. Great advice! I brought in another bike and guy in workshop did chain while we waited. Very helpful and courteous from staff.
March 20, 2023
Reply from 99 Bikes - Kew
Hi Bryn,
Thank you for the review!
We hope you are loving your new bike!
Happy riding!
Reply from 99 Bikes - Kew
Hi Reuel,
Thank you for the review!
Great service
January 16, 2023
Reply from 99 Bikes - Kew
Hi Frank!
Thank you for the review!
Happy riding!
Service & value
December 19, 2022
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I ordered the goods at a good price they were ready to be picked up within half an hour.
I ordered the goods at a good price and they sent them that day. What else would I want?
November 9, 2022
Excellent team
August 27, 2022
Incorrect items supplied against order
Incorrect items supplied against order, which will need to be returned.
September 2, 2022
Reply from 99 Bikes - Kew
Hi Vladimir,
I am so sorry to hear about the experience you have had in store. If you can please reach out to help@99bikes.com.au and someone will be in contact with you to see if there is anything we can do to improve the experience you have had with 99 Bikes.
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Reply from 99 Bikes - Kew
Hi Pat,
We are glad our Kew store provided you with a kind/warming experience!
Have a great day!
Excellent service don’t get the guy to serve you blokes look couldn’t find my order😂
Blokes look, make sure the girls find your online order 😂
August 21, 2022
Reply from 99 Bikes - Kew
Thanks for the 5 star review Jac. See you in store again soon.
Good range
Good range, good prices, click and collect is great. They had my stuff ready in a couple of hours from when I ordered it.
July 24, 2022
Reply from 99 Bikes - Kew
Thanks so much for the great feedback, Ben!
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Bike lock range
had a great range of bike locks & I was able to buy one that perfectly suited my needs.
July 8, 2022
Reply from 99 Bikes - Kew
Thanks so much for the amazing review!
Got the bike at a great price and it’s…
Got the bike at a great price and it’s running perfectly.
The guys where great to deal with.
July 7, 2022
Reply from 99 Bikes - Kew
Thanks so much for the amazing review, we are so glad you're enjoying the new bike!
Don’t trust them with your money
They call themselves the most approachable bike shop but bad luck if they sell you a faulty product. Don’t trust them they will not replace or refund if the product is faulty they just say take it up with the supplier. Terrible service
May 30, 2022
Unprompted review
Reply from 99 Bikes - Kew
Hi there,
I am very sorry to hear you have had a negative experience at our Kew store. If a product is faulty and is still under warranty, there should not be an issue.
Are you able to send myself an email to help@99bikes.com.au? We would appreciate the opportunity to find our a little more and assist in turning this experience around for you.
Once again I am very sorry, I look forward to hearing from you shortly.
Have a great week!
Works great
This stand does more than enough for my use and works really well as it states on the box. For even the smallest job I now use this stand to make life easier. Great price and excellent delivery by 99 Bikes van direct to my house. Happy with product and service.
May 23, 2022
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LED lights
I purchased a pair of LED lights online on sale. There was good communication from my local store at Kew and I am very happy with the purchase.
April 30, 2022
Reply from 99 Bikes - Kew
Hi! Thanks so much for your kind words! Glad you're happy with your new lights, we'll see you again soon!
very accommodating
They didn't have the cassette I wanted but accommodatd me as best they could by offering me the next model up at a significant discount. You can't beat that for service. Very impressive.
April 18, 2022
Reply from 99 Bikes - Kew
Cheers for the great review, glad to hear we could help you out with a new cassette!
Web check, Light Set - Happy with that!
Checked the website for bike light options, dropped into the store while I was out shopping, asked the staff a few q's which confirmed a few details and I bought a new light set. Got to ne happy with that!
March 9, 2022
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