99 Bikes - Morayfield Reviews 31

TrustScore 4.5 out of 5

4.6

6/379 Morayfield Road 379, 4506 Morayfield, Queensland, AU


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Rated 5 out of 5 stars

Bought an e-bike with Zander’s help at Morayfield today. Absolutely fantastic service and advice on every aspect from a very customer oriented young man who simply wants to get the best result for yo... See more

Company replied

Rated 5 out of 5 stars

We bought 2 folding bikes online from the Morayfield branch as the price was better than anywhere else at the time. The bikes were checked and ready for collection the next day and the handover was fr... See more

Company replied

Rated 1 out of 5 stars

I would like to review this product however having purchased it on the 6th December I am still waiting for delivery by Couriers Please who have been scanning this item in Victoria since the 10th Dec... See more

Company replied

Rated 5 out of 5 stars

The staff attitude and attentiveness was great. Very knowledgeable and keen to provide honest opinions and advice. Big shout out to Max and Harry who looked after us. Very friendly and easy going - no... See more

Company replied


Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Contact info

  • 6/379 Morayfield Road 379, 4506, Morayfield, Queensland, Australia

  • (07) 5407 0330

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New e-bike purchase - amazing service

Bought an e-bike with Zander’s help at Morayfield today. Absolutely fantastic service and advice on every aspect from a very customer oriented young man who simply wants to get the best result for you.. I am SO glad my friend directed me there.. Zander answered every question, explained, demonstrated and even delivered after work the same day…. What more can you ask. Highly recommended 👍👍👍

December 21, 2023
Unprompted review
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Reply from 99 Bikes - Morayfield

Thank you for the great review! We are glad to hear that you had such a positive experience in store and will be sure to pass on your feedback to Zander and the team!

Happy Riding!

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Rated 5 out of 5 stars

Service and value.

We bought 2 folding bikes online from the Morayfield branch as the price was better than anywhere else at the time. The bikes were checked and ready for collection the next day and the handover was friendly and informative. We’re very happy with our purchase and would recommend the Morayfield branch to anyone interested in good service and value.

June 27, 2023
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Reply from 99 Bikes - Morayfield

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

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Rated 5 out of 5 stars
99 Bikes - Morayfield logo

Reply from 99 Bikes - Morayfield

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Rated 5 out of 5 stars

Staff attitude and attentiveness…

The staff attitude and attentiveness was great. Very knowledgeable and keen to provide honest opinions and advice. Big shout out to Max and Harry who looked after us. Very friendly and easy going - no pressure to buy this or that. Will certainly be back when I need parts, accessories or servicing.

February 3, 2023
Unprompted review
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Reply from 99 Bikes - Morayfield

Hi Eddie, 

Thank you for the review!

Enjoy!

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Rated 5 out of 5 stars

The best service ever!

The team at Morayfield 99 bikes are exceptional. Not just great with their advice and their product knowledge, but these guys truly went out of their way to get the right scooter to me in time for Christmas. A service level and standard that is rare in retail at any time, let alone at such a busy time of year. Always cheerful and kind, like nothing was too much trouble, even though I knew they were really working hard for me behind the scenes to make this happen. I'm beyond grateful and I'm telling everyone I know about the amazing team at Morayfield.

December 21, 2022
Rated 5 out of 5 stars

Good range of products

Good range of products, helpful staff and quick service

May 10, 2022
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Reply from 99 Bikes - Morayfield

Thanks for the great review! See you in store again soon :)

Rated 5 out of 5 stars

Josh is a machine!

Went above and beyond, great communication, easy people to get along with! No awkward conversation with these people!

March 3, 2022
Unprompted review
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Rated 5 out of 5 stars

Rookie Rider

Have just started to get into Bike Riding again Lachlan from Morayfield has gone above and beyond is duties. To help myself with maintaining my Merida Big 7 60. He has also helped me with finding my first Road bike. Josh the Team Leader has also been doing a fantastic job with finding the right gear for my bikes. The team have also helped myself learn more about the maintenance of my bike aswell.

January 9, 2022
Unprompted review
Rated 1 out of 5 stars

I would like to review this product…but can't

I would like to review this product however having purchased it on the 6th December I am still waiting for delivery by Couriers Please who have been scanning this item in Victoria since the 10th December.
The appalling delivery service by Couriers Please will mean I won't be able to review the product and I won't be able to place further orders with 99 Bikes until there is a change of carrier to regional areas by 99 Bikes. This carrier company is notorious for poor delivery in our area.
While I understand current delivery volume issues and Christmas shutdowns, this delivery has been scanned 10 times on different days in the local depot. That just rells me there is a very reluctant (slack) driver avoiding the delivery

January 7, 2022
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Reply from 99 Bikes - Morayfield

Hi there,

I apologise for the wait time for your order. Unfortunately there are extensive delays with shipping at the moment due to the Christmas period and Covid especially for bulky items. I can see that your order should be arriving in the next few days. If you do not receive this please contact us on 1800 990 523 or help@99bikes.com.au

Rated 4 out of 5 stars

Service from the shop was excellent

Service from the shop was excellent, friendly and helpful.
The product was a bit disappointing - weld splatter on the steel components - had to remove a burr to be able to assemble the item.

December 21, 2021
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Rated 3 out of 5 stars

Staff were friendly and helpful my only…

Staff were friendly and helpful my only issue is the bike wasn't tightened correctly, the handle bars came loose, the rear axle came loose, and after a few weeks the bike is making a weird noise when I ride it, will be taking it back for a tune up, other than that I love the bike.

October 14, 2021
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Reply from 99 Bikes - Morayfield

Hi Reece,

I'm so sorry to hear that you've had these issues. I have raised them with the store directly and they will be in touch with you to get this resolved.

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