99home.co.uk Reviews 

1,812
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and always quick to respond to questions during the entire process. Consumers note that the entire moving or selling journey feels remarkably smooth, well-organized, and surprisingly stress-free from start to finish. However, some reviewers were not happy with the communication, mentioning painfully slow replies, unanswered emails, and frustrating delays when seeking updates. A few people also felt that certain team members lacked proper local knowledge, pushed unnecessary features, or struggled to address specific property concerns adequately. Some individuals additionally reported that getting clear information or support proved difficult when dealing with certain inquiries.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional and helpful service. Many... See more

Service

Customers consistently note positive experiences with service, describing it as friendly, professional, and... See more

Customer service

Customers had positive experiences with customer_service, frequently highlighting supportive and responsive... See more

Response time

People report positive experiences with response_time, frequently highlighting proactive and accessible... See more

User experience

Clients share positive opinions on user_experience, highlighting that everything is handled smoothly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

I had such a positive experience working with Craig. He helped me so much throughout the whole process and made everything feel far less stressful, especially as it was my first time renting. He was... See more

Company replied

Rated 5 out of 5 stars

Selling my property with 99home was easier than I expected. Early stages were simple and quick in terms of supplying details, having photos/ floorplan done and getting all the details online. I opted... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,812)

293 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Amit Patel of 99Home.com

I discovered 99Homes on Google when I chose to avoid high-street agents and their exorbitant fees for selling my property.
Then I met 99Home salesperson Amit, who carefully explained the benefits of the procedure before and during the sale of my home.
Mr Patel is excellent at dealing with demanding clients, such as myself.
The ongoing care is excellent, such as checking on my development via WhatsApp chats. Amid is really helpful and knowledgeable about property as well marketing and conveyance difficulties.

In a few words:
I highly recommend him and suggest you ask for Amit, for your property sale..
⭐️⭐️⭐️⭐️⭐️

September 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

High Street Package is the best option

I did some research before choosing 99Home to sell my late mother’s property. So glad I did. Due to work commitments, the option of having the full high street package has really paid off. Many thanks to Amit Patel who sold the property in no time at all, and his colleagues who have supported me through the process. Their support in making sure things are going smoothly makes all the difference. Thank you so much!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Recommendation for Vivek

My enquiry was dealt with by Vivek. He was most helpful and guided me through the process to set up an account to sell my flat. He was very patient and I strongly recommend him as an excellent representative of your company.

December 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I recently carried out plumbing work…

I recently carried out plumbing work for 99 Homes, and it was an excellent experience from start to finish. They are very decent, well-mannered, and highly professional people to work with. Communication was smooth, everything was clearly explained, and payment was made on time without any issues.

November 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Komal was very knowledgable and…

Komal was very knowledgable and communicative helping to advise and arrange the appropriate gas and fire safety checks for my rental property. I would recommend komal and 99 homes for all your property and rental needs

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you , Anil Sharma. All my Qs were answered by Anil and advice on the way forward. Many thanks.

November 11, 2025
Advertisement
Rated 5 out of 5 stars

Very good experience

I’ve had a great experience working with 99homes as a landlord. The team was always helpful, polite, and responsive whenever I needed information or updates. The listing process was quick and simple, and everything felt transparent and professional. I genuinely appreciated the communication and support throughout. I would happily recommend 99homes to others and would use their services again.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service,highly recommendsd

Vivek and Harish at 99Home have been amazing. I have a few properties with 99 homes, and they always excel in customer care. Dealing with Vivek has consolidated my faith in this company. Highly recommended.

November 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

NO FIT FOR PURPOSE

Property ID 15861 (I inserted my ID so you cant say I'm not in your database. This is a genuine review)
I chose this company becase of its positive reviews.
How wrong I was ! Big mistake! Huge mistake!. It is beyond me where these 5 stars comes from, in my opinion they all must be fake as my experience with this company has been dreadful to say the least. How can there be such contrasting experiences! Initially I got their free package just to know how it works. Immediately after, I was bombarded with telephone calls to sell me a higher price package which they assured me it would put me in a better position as it would be advertised in Rightmove, Zoopla, On the Market with an express listing service. After I paid the £110 it went absolutely silent. My emails were ignored and when they finally responded they asked for documents I already submitted and then my property land registration. They did everything to prolong it and it was very obvious they were dragging their feet to list it. After so much insistence from my side and more emails and stress it was finally advertised after 3 days. I can certainly say that if I had not send them emails I would still be waiting for the listing to be advertise as they have not interest at all and their communication and customer service is below zero. It has been 3 days since then and have not received any enquires. I wrote an email asking for a complete refund and just now, I received 2 text messages notifying that I received two enquires but when I checked my dashboard to reply to the enquires it is empty without any request. Are they acting in favour or against landlords because at the way I look at this they are acting against landlords interests at sabotaging all chances of landlords contacting prospect tenants. I request to open a formal complain before I take this case to the Property Ombudsman and to report it to trading standards and their respective regulators. I don't really care about they boasting their "excellent" score it just doesn't resonate with my experience and I would really like that the regulators fully investigate their actions.

November 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look