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Rated 1 out of 5 stars

Ive been waiting on a refund since feb and now im taking it to the small claims court after they give me the code they sold it to someone else who activated it also gave me the other persons email add... See more

Rated 5 out of 5 stars

Buying Office Professional Plus 2024 was very easy. After paying with my credit card, I received the license code immediately, and the installation instructions were very clear. Everything worked perf... See more

Rated 5 out of 5 stars

After previous good experience from 2020 I have another good experience. Installation Office 2024 is very easy. Everything works well. You just need to follow instructions.

Rated 5 out of 5 stars

Everything was great. Valuable price and it was just necessary to follow the instruction I received to instal and activate the preduct. Many thanks.

Company details

  1. Computer Software Store
  2. Computer Support and Service Company
  3. Software Vendor

Written by the company

Company selling digital license keys


Contact info

4.2

Great

TrustScore 4 out of 5

755 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast and Easy Purchase Experience

Buying Office Professional Plus 2024 was very easy. After paying with my credit card, I received the license code immediately, and the installation instructions were very clear. Everything worked perfectly from start to finish.

April 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible sold me a region free key

Terrible sold me a region free key, which was for USA only, not UK. Would not refund or exchange.
The Key sold was an all region key which, lets face it sounds like its available for all regions! But no it was a USA key and as such useless to me. This was a birthday present for my son who was deeply upset when it didn't work. I was told as gesture of good will it would be put back on for resale and once sold I would get a refund, a less than perfect solution after being miss sold a product, but one I accepted. I checked back later and was told the key still had not been sold so I waited longer...until a few days ago when I was informed that it had been used by a different email and as such I was no longer able to receive my refund. I did not recognise the email they showed me so so it had obviously been resold by them and obviously their admin team have made an error. CDkeys if you are reading this the ticket number is #952195.

April 12, 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Hello,

We are sorry to read about your frustration, however we must respectfully clarify a few points for other readers.

1) We do not sell any product labelled as "region free" when it is in fact region-locked. The activation region (US, EU, UK, Global, etc.) is displayed prominently on every single product page and again at checkout. Buying a US key for a UK account is, unfortunately, a customer-side mistake and not a product defect.

2) Despite this, we do offer goodwill exchanges in many such cases – but only when contacted through our official support channel (support@cd-keys.online or our ticket system) with the order number.

3) We have searched our database and cannot find any order, ticket, or email matching your Trustpilot profile. We have also flagged this review with Trustpilot for verification, as their guidelines require reviews to reflect a genuine purchase experience.

If you are a real customer, please reach out with your order ID and we will resolve this immediately.

Kind regards,
Customer Care – cd-keys.online

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Rated 1 out of 5 stars

Bought a code to try Xbox live out

Bought a code to try Xbox live out, been jumping through hoops and emails and still no refund

April 10, 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Hello,

Thank you for taking the time to leave feedback. We take every review seriously, but we have to be transparent: we cannot locate any order, support ticket, or email correspondence matching your Trustpilot profile in our system.

All Xbox Live / Game Pass codes sold on cd-keys.online have the activation region clearly stated on the product page before purchase, and our refund and exchange policy is published in our Terms & Conditions in line with EU consumer law for digital goods.

If you are in fact our customer, please send your order number to support@cd-keys.online and we will personally review the case within 24 hours. We are also happy to escalate it directly through Trustpilot's verification process so the review can be linked to a real transaction.

Without an order reference we unfortunately have no way to investigate this complaint.

Kind regards,
Customer Care – cd-keys.online

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Rated 1 out of 5 stars

No refund for code that doesn't work

I've been using CD-keys for a very long time but on this occasion they sold me a code that wasn't stackable so when it came round to me actually using the code I found that it had already been used by someone else after complaining to CD-keys about this they said that there was nothing they could do about it, no refund nor a new useable code.i even gave evidence & was ignored

March 17, 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Please email support@cd-keys.online with your order number and details; we will investigate the matter and respond promptly.

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Rated 1 out of 5 stars

Paid for 12 months xbox gold pass and…

Paid for 12 months xbox gold pass and been given 3 month.
I complained and they gave me credit to get 12 months again which was also a 3 month pass.
So altogether I have a 6 month pass.
They are so slow at getting back and sorting their own problems out.
Please look into this order
4551293
I've had to file a case with PayPal because they have stopped replying to messages.

March 9, 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Hello,

We have no record of a transaction under order 4551293, and we do not accept PayPal due to high fees. It appears you may have contacted the wrong website. Please remove your review and post it on the correct vendor’s site. If you have further details proving this transaction with us, share them and we will investigate.

Rated 1 out of 5 stars

they fon't even answer keys out of…

they fon't even answer keys out of stock and they tell you always your order under verificatjon just to let you waityassine

March 9, 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Please email support@cd-keys.online with your order number and details; we will investigate the matter and respond promptly.

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