Giving very good rate but with nonchecked in luggage should be made clear not to avoid knowing it. Having my own email registered with the carrier is important, having the e-ticcket no & PNR clear on... See more
Company replied
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Review summary
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Your scam $145 "package" is ridiculous as the ONLY option when all I wanted to do was check a single bag. Your site states "last chance to check baggage" when of course you can go to the airport and p... See more
Company replied
What I disliked was I did not receive an email for a check-in. I have used kiwi before and never had any issues. But, this time I did not receive a check-in. I had to go to Frontier website to check i... See more
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Kiwi automatically checked us in on our flight from Sarajevo - didn’t have printer to print boarding passes which was needed for this flight but all was in order at check in whereas I noted other pass... See more
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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| Kiwi.com Stories |
| Guarantee |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
4.0
Great
188K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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My travel was great😁No complains at all🥰
June 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Check-in info should be corrected
Booked a flight with Turkmenistan Airlines through a Kiwi-Kayak cooperation platform. First problem: It's not clear which of the two is responsible. Second problem: 48h before departure, Kiwi sent us automated invitations that it's "now time to check in online", and that we should do this on the airline website. Problem: This doesn't work. As the airline was also unresponsive, this flawed information caused us some pre-flight anxiety whether we would take off at all. Kiwi's AI agent "Nathan" was quick to respond but unhelpful in substance. The correct response would have been: Do not check in online, this airline wants you to check in directly at the airport. Which worked out fine, by the way, as did the flight.
July 12, 2026
Reply from Kiwi.com
Dear Andreas,
Thank you for making the effort to share your experience with us and for leaving your review.
We greatly appreciate your feedback and want to assure you that it has been received and will be carefully examined by our dedicated team. A representative will be in contact with you directly once this review has been completed.
We are grateful for your understanding while we look into this matter.
Kind regards,
Customer Advocacy Team
Avoid at all costs
Truly awful experience. I had booked a flight and called the support line to choose seating and clarify a few things. When I called I was connected to a center in India and told I would have to pay £300 there and then otherwise my flight would be cancelled. I tried 3 more times and was told the same thing for varying amounts for additional 'taxes' despite me highlighting Kiwi's own T&C's prevent this and the sale states all taxes included. When I tried email, I just got repeated AI responses
March 13, 2026
Unprompted review
Reply from Kiwi.com
Dear Mark,
Thank you for taking the time to leave your review and for bringing your experience with Kiwi.com to our attention.
We take all customer feedback seriously, and we want to assure you that your comments have been received and will be thoroughly examined by our dedicated team. A representative will be in contact with you directly once this examination has been completed.
We appreciate your patience and understanding while we look into this matter.
Yours sincerely,
Customer Advocacy Team
Easy to make the booking for my flight
Easy to make the booking for my flight, checkout was fast and easy. Love the price offered. No other issues, which was great.
July 9, 2026
Reply from Kiwi.com
Thank you for sharing your experience, Rebecca. We're glad the booking and checkout were simple, and that you were satisfied with the price.
Reply from Kiwi.com
Hello Kathy,
Wonderful to learn your experience was flawless and that you found the best price.
Kiwi made booking my flight quick and…
Kiwi made booking my flight quick and easy. The prices were competitive, and the website was simple to use. Overall, I had a smooth experience and would use it again.
July 12, 2026
Reply from Kiwi.com
Hello Tania,
It's truly encouraging to read about your smooth experience with Kiwi.com. We're happy the booking process was quick and easy, with competitive prices and a simple website, and it's great to know you'd choose us again for your travel plans.
Reply from Kiwi.com
Dear Roman,
Thank you for sharing your feedback regarding your recent experience with Kiwi.com.
We want to assure you that your comments have been received and are being taken seriously. Our dedicated team will be conducting a thorough investigation into your case, and a representative will be in contact with you directly once this has been completed.
We are grateful for your patience and understanding while we look into this matter.
Yours sincerely,
Customer Advocacy Team
Some suggestions
I am absolutely okay; however, it would be good to automatically offer me the option to pay at an institution like Charles University, or if it is private. I use KIWI for both types of travelling
July 9, 2026
Reply from Kiwi.com
Dear Martin,
Thank you for being a returning Kiwi.com customer and for taking the time to share your thoughts with us.
We genuinely value the feedback you have provided, and we want to assure you that it has been received and will be carefully considered by our dedicated team. A representative will be in contact with you directly once this has been completed.
We appreciate your continued trust in Kiwi.com and your understanding while we look into this matter.
Best regards,
Customer Advocacy Team
I feel lime Kiwi is a serious company…
I feel lime Kiwi is a serious company which supports the client.
July 9, 2026
Reply from Kiwi.com
Murat, it's rewarding to hear you consider Kiwi.com a serious company that supports its clients.
Website was easy to navigate
July 9, 2026
Reply from Kiwi.com
Esther,
Glad the website was straightforward for you to use.
The price charged was 20% higher than…
The price charged was 20% higher than the one indicated on skyscanner
July 12, 2026
Reply from Kiwi.com
Dear Catarina,
Thank you for being a valued Kiwi.com customer and for taking the time to leave your review.
We want to assure you that your feedback is being taken seriously and that our dedicated team will be conducting a thorough investigation into your case. A representative will be in contact with you directly once this has been completed.
We are grateful for your patience and understanding while we look into this matter.
Best regards,
Customer Advocacy Team
The program is unclear and difficult to…
The program is unclear and difficult to use. The service is overpriced; I will not use your program again.
July 12, 2026
Reply from Kiwi.com
Dear Mohamed,
Thank you for leaving your review and for making the effort to share your experience with Kiwi.com.
Your feedback is of great importance to us, and we want to assure you that it has been received and will be carefully examined by our dedicated team. A representative will be in contact with you directly once this examination has been completed.
We appreciate your understanding while we look into this matter.
Kind regards,
Customer Advocacy Team
1.06.2026
I travel several times with the company and I am satisfied and it is important that people know that this company provides the best service, personal and professional treatment.
June 14, 2026
Reply from Kiwi.com
Gidon,
Wonderful to read about your consistent satisfaction with Kiwi.com. We truly appreciate your recognition of our personal and professional treatment. It's also great to know you're happy to share your positive experience with others.
I missed the flight from HK to Chennai
I missed the flight from HK to Chennai. But Kiwi didn't help anyway to get me the next flight and their customer service is poor. No answers from CS.
July 12, 2026
Reply from Kiwi.com
Dear Loganathan,
Thank you for bringing your experience with Kiwi.com to our attention through your review.
We take all customer feedback seriously, and we want to assure you that your case will be thoroughly investigated by our dedicated team. A representative will be in contact with you directly once this investigation has been completed.
We are grateful for your patience and understanding while we look into this matter.
Yours sincerely,
Customer Advocacy Team
I didn’t like the rescheduled time but…
I didn’t like the rescheduled time but otherwise it was fine.
July 12, 2026
Reply from Kiwi.com
Dear Christelle,
Thank you for taking the time to share your experience with Kiwi.com.
We appreciate you leaving your review, and we want to assure you that your feedback has been received and will be carefully reviewed by our dedicated team. A representative will be in contact with you directly once this review has been completed.
We value your understanding while we look into this matter.
Kind regards,
Customer Advocacy Team
I reserved a specific seat on a…
I reserved a specific seat on a reservation with KIWI, and because my incoming flight was delayed and I didn't confirm the new seat before checking in I lost the seat and had to sit middle for something that should not have happened. Will not use this website ever again.
July 9, 2026
Reply from Kiwi.com
Dear Mike,
Thank you for leaving your review and for sharing your experience with Kiwi.com.
We want to assure you that your feedback has been received and is being taken seriously. Our dedicated team will be examining your case and will be in contact with you directly once this has been completed.
We are grateful for your understanding while we look into this matter.
Yours sincerely,
Customer Advocacy Team
Not sure what I got out of it
Not sure what I got out of it, probably better for me to go to the airline sites directly.
July 12, 2026
Reply from Kiwi.com
Dear Jeff,
Thank you for sharing your feedback regarding your recent experience with Kiwi.com.
We genuinely value all customer input, and we want to assure you that your review has been received and will be carefully examined by our dedicated team. A representative will be in contact with you directly once this examination has been completed.
We appreciate your understanding while we look into this matter.
Sincerely,
Customer Advocacy Team
My ticket was cancelled for 13 hours of…
My ticket was cancelled for 13 hours of delay #And they told me there is no refund. I have filed a lawsuit. I will soon get my rights.
July 9, 2026
Reply from Kiwi.com
Dear Azem,
Thank you for returning to Kiwi.com and for taking the time to share your feedback with us.
We want to assure you that your review has been received and is being taken seriously. Our dedicated team will be conducting a thorough investigation into your case and will be in contact with you directly once this has been completed.
We are grateful for your understanding while we look into this matter.
Kind regards,
Customer Advocacy Team
Reliable and fast
July 12, 2026
Reply from Kiwi.com
Happy to hear you experienced reliable and fast service, Emilio.
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