In this modern day and age where various actors are after your privacy, NordVPN protects you. In addition, it does so quickly and reliably, and will never leave you stranded, no matter where you are.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using NordVPN for almost a year, and it has been excellent. Fast connections and I can use it on all my devices. Today, I contacted customer support, and Agent Luis was knowledgeable and hel... See more
Love the service. Claudia Ferran was the agent assigned to my case. She was quick and efficient, patient, provider reliable resources and created a space for me to learn how to navigate the mobile a... See more
My problem needed four or five emails to resolve, and the tech reps who responded did so promptly and with helpful suggestions. Finally, the root of the problem was identified, and I was given clear i... See more
Company details
- #8 of 17 best companies in VPN Service
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
48K reviews
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never had a problem.it connects and…
never had a problem.it connects and never gave me any prblems
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It’s not as though i liked NordVPN to…
It’s not as though I’m liked NordVPN to begin with. The auto connect feature never really worked so I was always having to manually connect to servers. But the updated app is terrible. The app would never connect to my network. After a week of troubleshooting with support I got it working by disconnecting the Ethernet connection from my Firestick and reconnecting. The problem is the connection keeps dropping so I’m having to do this multiple times a day on multiple TV’s. NordVPN is the only app where this is happening so they can’t blame it on my hardware
NordVPN won’t give me a refund for the down week where I had no VPN and so I’m stuck with this crappy product for another year. Lesson learned I was told ExpressVPN was the better product but I paid for NordVPN for 2 years already. I’m basically stuck with this useless VPN
May 23, 2026
Unprompted review
Reply from NordVPN
Hello. We’re sorry you’ve had this experience, especially with repeated disconnects across devices and after working with support. We understand how disruptive that is when you rely on it daily. Regarding the refund, we understand your frustration about the downtime you experienced. Refund eligibility is based on the purchase terms and timing, but we can take another look at your case. Could you please update the review with your ticket ID that you received after contacting our customer support? We would take a closer look at the issue and help you out further. -G.S.
Total fraud, refund is a lie
Total fraud, refund is a lie.
Only dark patterns everywhere. Marketing said we can get a refund first 30days with no questions, but if you cancel auto-renewals, you lose your refund. Extra streaming content on other countries is a scam. Bad product, bad service.
May 24, 2026
Unprompted review
Reply from NordVPN
Hi, Gerardo. We’re sorry to hear you feel this way. At NordVPN, we don’t tie eligibility for our 30-day money-back guarantee to whether auto-renewal is turned on or off. If you’re within the first 30 days of a qualifying purchase, you can still request a refund by contacting our support team, cancellation of auto-renewal simply stops future billing. Please contact our customer support team at: support.nordvpn.com and they will sort this out for you. . If you’ve already reached out, feel free to update your review with the ticket ID, we’d be happy to take a closer look and assist further. -G.S.
secure to my information exchange with…
secure to my information exchange with other.
September 24, 2025
Strong and Reliable VPN service...
Never any issues with the product/tool. Offers a variety of VPN connection types, never a disruption, locks in added security for my online activities. User interface is easy, love the connection map & other security and threat protection activities visual. They also offer some good add on products and services you can consider. I was using Surfshark for a while but that ended up being a total mess. Switched to NordVPN, had some app issues on my computer which they helped get addressed, and smooth sailing since. Pricing is good.
The only thing which I havent been able to get working effectively is Meshnet file sharing across unified devices on the same account. Probably more user error, but also not super important considering other cloud file services already in place.
Give it a try...
May 24, 2026
Accurate Diagnosis of Problem and Efficient Solution
The assistant was able to reach out to further support team, which is able to diagnose and confirm the problem (the installer not able to run properly), and provide solution (an additional installer download url) accordingly. Both collaborate efficiently when trying to solve the problem, and they also show well-trained and professional manner when answering questions.
May 24, 2026
Fast and honest reply to my request
Fast and honest reply to my request, both in the real-time chat and via email.
May 21, 2026
Excellent Customer Support
I had a problem with the communication between my computer and printer. I thought it was the VPN. One of the customer support persons spent 2 hours or so trying to help me. We did not resolve the issue together, however it was a simple fix of removing the printer from windows and readding it. The level of knowledge and effort I received was above and beyond expectations. Thank you Nord VPN!
May 22, 2026
Random $100 Charges
I paid for services over a year ago and was unhappy with the product. Internet was always very slow anytime I had the VPN active. Because of this, I haven't renewed the service in two years. Then, two days ago, I was randomly charged $100 for a 1 year renewal and their policy supposedly is no refunds for renewals... Customer service is a joke and they don't even have a BBB account to resolve these issues with. SCAM
May 21, 2026
Unprompted review
Reply from NordVPN
Hello, Jay. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Regarding the recent charge, subscription renewals and auto-renewal terms are clearly outlined during the checkout process and in your account settings. We make a strong effort to ensure that all subscription and billing conditions are transparent before purchase, including information about automatic renewal and how to disable it. That being said, clear and helpful customer support is one of our priorities. Please update your review with the ticket ID so we can take a closer look at the issue and follow up accordingly. -G.S.
Renata was amazing
Renata was amazing! She quickly understood my weird issue and resolved it clearly.
May 23, 2026
I had a problem with my VPN and the…
I had a problem with my VPN and the team helped me very well on how to solve it. The response was very quick and very accurate. Thank you very much.
May 21, 2026
NordVPN offers one of te best support…
NordVPN offers one of te best support sevice of complex matters on the internet. Thank you!
May 14, 2026
Unprompted review
Support was available immediately
Support was available immediately and escalated the issue when appropriate.
May 23, 2026
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